Testimonials for Gandrud in Green Bay, WI

 

Chevrolet Store
Jesse Vohwinkle & Jared Bartelt
Note & Smiley Face Balloon sent to dealership 10/31/2011

Dear Jared & Jesse,

Thank you for working with us on our new purchase of the 2012 Traverse.  I like it more and more each day.  Working with Gandrud was a great experience.  Jared, you are a wonderful salesman.  (I hope Jesse doesn’t take all the credit for your great training.)

Jesse, I am enclosing a balloon for you, I know how much you admire the helium guy that comes into your showroom!  Now you have your own balloon to inflate!

Thanks again.
Pam & Al, Dorechester, WI

 

Chevrolet Store
Sales & Service Dept.
Comments on CSI survey
11/9/2011

WE HAVE ALWAYS WORKED WITH JEFF WAUTIER WHEN BUYING OUR CARS AND ENJOY HIS PROFESSIONALISM AND HONESTY WHEN HE ASSISTS US. WHEN HE IS OFF, WE HAVE FOUND THE REST OF THE STAFF VERY SATISFYING TO WORK WITH. BOB, SAM AND THE OTHERS IN SERVICE ARE ALWAYS COURTEOUS AND UPFRONT WHEN WE HAVE DEALT WITH THEM. I BOUGHT MY FIRST CHEVETTE WHEN GANDRUD WAS WOODY JEPSON AND WE HAVE BEEN BUYING CARS THERE EVER SINCE--EVEN WITH OWNERSHIP CHANGE AS WE FEEL THAT WE CANNOT TRUST ANYONE ELSE WITH OUR VEHICLES. THE FINANCIAL PEOPLE ARE GREAT--THEY GO ALL OUT TO GET YOU THE BEST FINANCING THEY CAN AND EXPLAIN EVERYTHING VERY WELL IN EASY TO UNDERSTAND TERMS. GANDRUD IS A GREAT PLACE TO ONE STOP SHOP FOR CARS AND SERVICE AND WHATEVER ELSE YOUR VEHICLE NEEDS

 

Chevrolet Service
Steve Webster
Comments on Survey
11/15/2011

First time dealing with you. Good Job, I will stick with Gandrud based on my experience.

Greg, Green Bay  

 

John Dillinger
By Matt Bushman, Sales
10/26/2011

John dropped what he was doing to help me find a key fob that I was beginning to think was impossible to find!  Thank you!

 

Chevrolet Service
Adam Kitchenmaster
Sent card to dealership
11/9/2011

Mrs. Dehn,
On Thursday, Nov. 3 I had my 2004 Cavalier in for an oil change and check up.
I am writing this note to let you know the young man, Adam Kitchenmaster gave me the most attention I ever received and he went over all details explaining everything.
He assured me all is in order.  As an elderly person I appreciated knowing my car was carefully attended to.

Sincerely,
Mrs. Katharin

 

Chevrolet Store
Dave Bjorkman
Replied to email survey
11/11/11

My husband and I just purchased a new Chevrolet Traverse on November 4, 2011. Dave Bjorkman worked with us and we were extremely pleased with the no pressure sales approach. He was very knowledgeable, and offered many suggestions/choices, which were helpful in determining the type of vehicle that would best suit our needs. Steve Arndt and Ryan Petersen were also helpful in assisting us with pricing and financing. We are very satisfied and will recommend Gandrud to our family and friends.

Gerald & Mary Ellen, Wausaukee, WI 

 

Jason Conrad
Comments on survey
11/14/2011

The service writer was very knowledgeable in answering the questions I had. Very Friendly!!!
Dan, Green Bay

 

Nissan Store
Jim Koski
Replied to email
11/15/2011

Thanks for asking. I'm very pleased with my new vehicle! The customer service was outstanding and it was an overall good buying experience. I've recommended Gandrud to a number of people and those who have dealt with Gandrud already have the same feeling that I do. The dealership obviously has a great reputation.

Jayne, DePere

 

Chvrolet Store
Tony Wauters
Comments on Service Survey
11/17/2011

While my wife and I were waiting for our Tahoe in your showroom, Tony Wauters took the time to introduce himself, explain some attributes of your dealership and made us feel very welcome. Tony was very friendly and professional. With over 250,000 miles on our current Tahoe we will undoubtedly be seeking Tony's assistance with purchasing a new vehicle in the near future.

Bill, Green Bay

 

Chevrolet Store
Jared Bartelt
Replied to email
11/28/2011

My recent purchase from Gandurd was awesome. I could have not asked for better service.
Thank You all so much, especially Jared!!
Cary Leanna, Green Bay

 

Linda Bramer
Replied to email
11/28/2011

Why did I select from Gandrud
The one thing was that you had the 2 vehicle’s there that had everything and more that I was looking for.
The most memorable thing
I was not pushed into something, very relaxing to work with, the next day Linda called to see if everything was still okay or if I had any questions.
What can we do better to serve
When you buy a vehicle you have to meet a person for each little thing and that all takes time waiting for the next person to come and see you.
How satisfied are you with Gandrud
So far very satisfied, the service and care of my vehicle, we will have to see when I bring it back. I’m very picky about my vehicle.

Andrew & Julie, Greenville, WI

 

Alex Ushokov
By Jason Conrad
11/16/2011

I’m nominating Alex for WOW recognition because he’s an outstanding example of a great worker.  Every day, Alex is punctual, keeps his ‘nose to the grind stone’, and never complains.  His quality of work is consistent, and of high standards.  Alex communicates well and does his best to help others.  He’s devoted to his works and it shows very clearly.  I applaud him also for recently completing the difficult task of becoming a US Citizen.  Well done, Alex!

Thank you for working with us.  You are appreciated.  

 

Jim Christenson
11/14/2011

I have taken the shuttle with him several times and he is so nice to talk to.  He found my house with no problem.  He cares about his job; just all around nice guy.  Please give him a raise-LOL J 

Robert, Green Bay

 

Dave Bergner
By Kira
11/22/11

I would like to thank Dave for stepping in a nd helping out when a medical emergency arose and staying so calm from what I’m told throughout the entire ordeal.

Thank you so much!
Kira

 

Dan Counard
By Kira
11/22/2011

I would like to thank Dan for coming up front to help in a medical emergency. 

Thank you so much!
Kira

 

Entire Detail Department
10/25/2011

I had my vehicle in on 10/25/2011 for a full detail.  WOW!  What a great job – that is why I keep coming back for service.  You guys are great.

Tiny

 

Linda Osborn
By Scott Sheroski
10/24/2011

A guest came in and wanted to cancel and extended warranty because she had totaled the vehicle.  Upon looking it over, we notice that the vehicle was a Dodge.  I asked Linda what needed to be done, and she said she could help, here- so the guest wouldn’t have to go to Dodge.  Thank you for stepping in and helping out! 

Scott, sales department.

 

 Nissan Store
Andrew Butzine, Jason Krueger, & Ryan Peterson
Letter sent to Dan Mangless
11/23/2011

Dear Mr. Mangless,
It was your reputation for fair and no-hassle deals that led us to you and our recent purchase of a 2012 Nissan Altima.  I’m pleased to say you exceeded our expectations.

Andrew Butzine, Jason Krueger and Ryan Peterson were courteous, thoughtful and exceptionally helpful; keeping us informed about every step in what became a difficult process – for them, not us.  They located and obtained from a dealer in Southern Illinois exactly the vehicle we wanted, as well as got us a reasonable trade-in value for our vehicle, neither which was easy.

I want to emphasize that, regardless of whatever difficulty they ran into along the way, never did any of them give us a hint that it was that difficult.

Finally, when we presented them with a title for our trade-in, the title showed a loan (that was long ago paid off).  They quickly determined that indeed the loan was not active and they allowed us the next day to get a clear title from the bank.  Andrew then drove our newly purchased vehicle to our home and picked up the trade-in to drive back to Gandrud.

Only once in Maryland 25 years ago have I ever had such a positive experience at a dealership.  Even then, that experience does not match what we have had this week from your team.

We intend to tell everyone looking for a car that Gandrud is where they should go no matter where they live.  We will buy every vehicle from now on from gandrud.  We will begin by asking for Andrew, who was our point of contact throughout this process and led the effort to help us.  I am keeping his card to photocopy it for others who are in the market for a car.

It speaks well of you and your business for hiring people of this exceptional caliber.

Best regards,
Greg, Fond du Lac, WI

 

Chevrolet Store
Jared Bartelt
Replied to email
10/6/2011

Working with Jared was a great experience. He did everything right in helping me decide on my new car. One thing I REALLY appreciated was that he was NOT pushy but was there to provide me with information that helped me in my decision. Gandrud has always provided my daughter with excellent service even though they purchased their vehicle in Minnesota. Great to know there is a local dealership that can be counted on........

Paula

 

Chevrolet Store
Jeff Wautier & Steve Arndt
Replied to email
10/7/2011

I selected Gandrud for a few reasons. One my dad has been and always will be a huge fan of this company. He worked there for many years and along the way I’ve gotten to know Jeff Wautier and Steve Arent pretty well. I knew for sure that I wanted to purchase a car from them b/c I knew they would take care of my needs in a vehicle. They did their jobs above and beyond. It was the first brand new car I’d ever purchased and it was an exciting day for me all around. The most memorable moment was when both Jeff and Steve were there to congratulate me and to make sure that everything was top notch when I left the building. Even when I was waiting my turn to meet with Jeff or Steve, EVERY sales man or service worker stopped to say hello and to make sure I was being taken care of. It was a great feeling, topped off by a very nice Thank You card after. I’m not sure that there was anything more both Gandrud or “The Guys” could have done for me.
I am 100% Satisfied with my service and the purchase of my new 2012 Chevy Malibu and will refer everyone I know!

Thanks again!!  
Kristen, Green Bay

 

                                             
Chevrolet Store
Jared Bartelt
Card Sent to Dealership
10/20/2011

Thanks, I just Love my new car.  Also, thanks for the great service. 

Dave& Geri

 

Chevrolet Store
Daryl Warren
Sent card to Dealership
10/10/2011
“To a good Sales Consultant”  
Daryl,
We love our new Equinox.  Took the ride up north and enjoyed it very much!
Everyone loves the color and told us what a “Good Choice” we made. 

Smiles-
Wayne and Janet, Cecil, WI

 

Chevrolet Store
Chris Norton
Replied to email
10/11/2011

My experience with Gandrud was very good. In fact I had a poor experience at the Dodge dealership across the road 6 month ago. But Chris Norton totally renewed my faith in Gandrud as a place to purchase. He was helpful and knowledgeable about the product. He tried to make every effort to make that sale possible on his part. He represented Gandrud VERY well. I will be recommending Gandrud as a place to purchase a car to all who ask.

Dean, Pound WI

 

Chevrolet Store
Matt Bushman
Sent Thank you card to Dealership
10/11/2011

Many Thanks
Couldn’t be more pleased!
Matt, Just a little note to say Thank you!  for making my new car experience so awesome.  I love my new Chevy.  You were so helpful and understanding, you were awesome! 

Thanks again
Tera, Green Bay

 

Chevrolet Service
Sam McBeth
Comments on SSS survey
10/18/2011

Yes, Sam our service advisor is the best. And we have had other dealerships that I have dealt with in the past and that is where they will stay, in the past. Keep up the great work -SAM. We will never buy our cars anywhere else again. 
Bonnie Kuehnl, Appleton

 

Gandrud Collision Center
Sent email
10/11/2011

Hi Verchelle,
I just wanted to write and let someone know how happy I was with the body work I had done several months ago at the Gandrud Body shop. I have an '08 Impala that we purchased from Gandrud. We noticed that it was rusting in the trunk area so I brought it in for warranty work. It was no longer under warranty but Kevin (Keith?) (I feel terrible I don't remember his name) spoke with his manager and it was OK'd to be fixed as warranty work.
The work was done seamlessly and quickly and it was repaired so that you didn't even know it had ever been rusted. Plus they cleaned my car better than PDQ!
I was so impressed and I continue to tell people how happy I was with my service work at Gandrud.

Sincerely,
Kristin, Green Bay

 

 
Chevrolet Store
Jared Bartelt
Replied to email
10/19/2011

To whom it may concern
I was very happy with my recent purchase from your dealership.  Jared (my salesman) was very straight forward, honest and outgoing. The vehicle was washed, cleaned and ready to go when I arrived to pick it up. He even filled it up with gas for me. I would definitely consider purchasing another vehicle from your dealership.

The reason I choose your dealership is because you had the exact vehicle I was looking for at a fair price.

Thanks, 
Darren, Edwin, Manitoba

 

Chevrolet Store
Matt Bushman
Comments on survey
10/19/2011

Compared with my other car shopping experiences closer to home I felt that Matt and the entire team at Gandrud went out of their way to get me the car that fit me and a deal I felt comfortable with. I will definitely recommend Gandrud to other people. I love my Malibu and am proud to be driving an American made car! 

Carol, Neenah, WI

 

Chevrolet Store
Matt Bushman
Comments on survey
10/19/2011

I would like to say that Matt Bushman was awesome to work with! Matt made the purchase of a new car a pleasure; he took time to talk with me and my family and never made us feel like we were taking his time. Matt also took the time to go over my new car features and make sure I felt safe and comfortable before leaving. I will recommend Gandrud to anybody looking for a new car. I will also tell them that Matt is the man to deal with. Thank you again to Matt!!!! I love my new car and love knowing that I can call him with any questions.

Tera, Greenville, WI

 

Rich Bridenhagen
Comments on CSI Survey
10/20/2011

Very happy with my salesman, Rich Bridenhagen, he did an excellent job listening to what I was interested in and treated me with respect. I was shopping by myself and as a woman, a different dealership didn't think that I was serious about making a purchase without my husband being there and didn't give me the time of day. Rich was very interested in what I had to say and we were able to come up with a satisfactory deal for both of us!

Thank you Gandrud!
Patricia, Oneida, WI

 

Chevy Quick Lube
Comments on survey
10/21/2011

It is always a pleasurable experience when I take my vehicle to Gandrud!

 

Ed Baldwin
All the time

Ed Baldwin always has a great attitude.  He is always willing to jump in and help his co-workers and the customers.  He is truly a joy to be around.

 

Chevrolet Service
Matt Dechamps and Mike Hallet
By: Doug L
10-15-2011

Mike and Matt knocked out 31 oil changes on Saturday the 15th along with 15 rotates. Great job on a busy Saturday, with no lunch until 2 p.m.

Thanks!
Doug

 

Chevrolet Store
Jeremy Hautula
Customer reply to email
10/20/2011

Why did you select Gandrud as your new car dealer?
I had bonus points from a credit card and Broadway wasn’t as friendly and the Ford dealership was slow to get the car quote and lied about the financing

Describe the most memorable thing about your experience.
How friendly and helpful the staff was before and even after my purchase

What can we do better to serve ‘the boss’?
Nothing, you were great!

Based on your recent purchase experience how satisfied are you with Gandrud Chevrolet Nissan?
Very satisfied, never have I had a better experience with any dealership. My previous cars were Dodge (S & L) and they were not as nearly as good. I had first thought to buy a Ford but their customer service was awful. Every step of the way everything was explained to me and I have been back since and they always take all the time I need to answer all my questions, I never feel rushed nor do they ever act like any question is stupid.
I have already recommended the dealership to anyone who is looking for a car
I never recommended any of the dealerships I bought from in the past.
House of Ryan once told me come back when you are serious to buy (and I was serious, so I went to S & L). Bergstrom blew me off and told me to come to you, LOL; so I did and so happy that I did.

Thanks for everything,
Nancy, New Franken

 

Jason in Quick lube
10/10/11

Jason does a wonderful job explaining the multipoint inspection to customers.  He goes point by point, but never seems rushed.  I’m sure the customers feel great getting that level of attentive service.  Jason is also ALWAYS pleasant and friendly.

 

Brad Schwantes
By: Dean Peotter
10/14/2011

Brad reorganized the complete tool inventory and what a difference it makes to us techs. Our jobs are much easier and we can now be more efficient now.  Now us tech must do our part to keep it this way thanks Brad.

 

Chevrolet Service
Mark Borter
Comments on Service Satisfaction Survey
10/21/2011

When I need any service on my car I go to Gandrud even thought I almost two hours away.  I have purchased four cars from Gandrud and am very happy with the cars.

Roy, Ellision bay, WI

 

Chevrolet Quick Lube
Comments on DSS Survey
10/24/2011

Staff members are great ambassadors for the dealership. As a customer you feel well taken care of and that your auto issues are as important to the dealership as they are to the owner.

James, Green Bay

 

           
Chevrolet Store
Scott Sheroski
Replied to email
10/26/2011

We selected Gandrud to test drive a certified used vehicle that we learned about on the Internet. True story, when we got there to test drive the Silverado it did not start because of the theft detection being activated. We left and came back to test drive the vehicle again as well as a 2011 Silverado.

There are two memorable parts to our experience. The first is that after test driving the vehicle Scott or Dave did not pressure us into purchasing a new or used vehicle or any vehicle for that matter. We were given time to really do some research and figure out what we truly wanted to buy. This gave us the opportunity to look further into the 2011 Silverado and decide to purchase this vehicle rather than a used vehicle. We were also given a fair deal on our two trade-ins from Jesse and Jay found us an incredible interest rate. Throughout the whole process, Scott treated us with great respect answering all of our questions and making sure we had a clear understanding of our entire purchase experience. Scott also took the time to introduce us to all the features of the vehicle. For the two of us purchasing a brand new vehicle for the first time, this was definitely an incredible experience.

The second most memorable part of the experience was the way every individual at Gandrud treated our 14 month old son, Connor. Each individual said hello to him and talked to him. Even though he was a very active child, never did we feel that he was nuisance to anyone. He is our pride and joy and the way he was treated throughout this experience truly made our choice so much easier. For individuals at Gandrud to laugh with him, give him a beanie lobster, bubbles to play with and even sit down and play with him demonstrates what an incredible family oriented business you are. Not only do you take care of the "big people" but you also have great respect and concern for the "little people".
There is really nothing that you could have done better. Keep treating all people the way that you do and it makes for a truly memorable experience for everyone.
We were extremely happy with our experience and walked out of Gandrud feeling as though we purchased a vehicle and were incredibly satisfied with the outcome.

Jenny, Matt and Connor, Suamico, WI

 

Jim Berken
Comments on DSS Survey
10/27/2011

I've had service done at a couple different car dealerships before. This was by far the most outstanding experience I have ever had at a car dealership in my life; I was completely blown away at the level of service I received from the point of drop off to pick up. I own my own business as well and I understand how hard and important it is in getting your employees to give the type of service and care as so the proprietor does. I have already told several of my friends and family about how I was treated and taken care of at Gandrud. You have me as a customer for life.

Thanks again,
Marcus, Green Bay

 

Chevrolet Store
Scott Sheroski
Replied to email survey
11/1/11

Hi! I chose Gandrud because I had my Saturn Vue serviced there after Saturn closed. Scott was my sales person. Scott was very friendly, easy to work with and knowledgeable.

Thank you,
Denise , Green Bay

 

Chevrolet Store
Mark Thompson
Comments on DSS Survey
11/1/11

Once again Mark Thompson was exceptional for the quality and promptness of assistance provided during my visit! He should be commended and is a huge reason why our family continues to return to this dealership!!!!

Thanks Mark!!! 
Laurie, Green Bay

 

Nissan Store
Email received
11/02/2011

I just wanted to take this opportunity to congratulate and thank you for an outstanding October. Because of you and your team’s efforts Gandrud Nissan recorded its highest sales volume October in history. That’s a tremendous accomplishment considering the market today. You should be proud of your sales group.
Unfortunately, I haven’t had the opportunity as of yet to get up to Green Bay, but I promise I will get up to see you before either the snow flies or the Packers lose. And based on the way they’re playing, I think the snow flying will occur long before any defeats for the green and gold. Thanks again for a great effort in October.

Regards,
Pat Roche
Chicago Area General Manager
Nissan Midwest Region

 

Chevrolet Store
Mark Bolzenthal
Replied to email
11/2/2011

My husband and I just purchased our new 2011 Silverado from Gandrud Chevrolet in Green Bay and could not be more pleased with the salesman Mark B. This is our 6th or 7th vehicle that we have gotten from Gandrud's. When you walk into the dealership either for service or purchases, you feel like they truly care about you. From Dan Mangless to the oil change dept. everyone is pleasant and treat you like they care about how your experience has been. If there is a question about something, they know the answer, never have we been asked to wait and they would have to look into getting the answer [they just knew it]. To us, it is very important that we have a dealership we can count on, and Gandrud's is that place.

Jean, Green Bay

 

Women On Wheels Event
Sent Email
11/07/2011

Verchelle,
Just wanted you to know that I thoroughly enjoyed the WOW event! Not only did I learn a lot from the Gandrud staff members about autos and their care, but I also appreciated the ladies' presentations. You were a very gracious hostess providing sweets and coffee in the morning and as well as the Jimmy John's lunch, coordinating the travel between the locations and the presentations, and even arranging door prizes (I don't think anyone left without something!). We all loved the wonderful insulated totes, too! Be sure to pass along my thanks to your presenters and the Gandrud staff. I must say that I also liked the fact that today's fee went to Paul's Pantry and that Gandrud gives back to our community - just one more reason for me to be a loyal customer!

Thanks again for your time and attention in preparing this well-organized and informational event!
Jeanne, Green Bay

 

Chevrolet Store
Mark Thompson
Replied to email
10/25/2011

Dear Verchelle,
Thank you for your interest in our selection. We chose Gandrud because we had been everywhere and no one offered what this car deal offered. This includes Mark Thomson. What a great fellow. Honest, direct, and a person who answered every question we asked. He is by far the most memorable part of our purchasing experience.
Out of 10 we would give Gandrud a 10+. We think you have a good thing going for your business. Why change anything? On our first visit to Gandrud we arrived early for our appointment with Mark. We were impressed with how we were greeted. The receptionist was incredibly friendly and informative. From that point forward our experience was a pleasant one.
Thank you for your consideration.

Sincerely yours,
Joni and David , Wabeno, WI

 

Chevrolet Quick Lube
Replied to email
8/9/2011

You guys are the BEST. No matter which service staff person I go to I am always taken care of in a quick & efficient manner. I have a 2002 Trailblazer with 393,000 miles on it.....never had any major engine or transmission work done on it. Your staff has always let me know what needs to be done and has never tried to 'sell' me something I did not need. I owe the fact that my car runs great to your fantastic service personnel & the rest of the crew at Gandrud.

Thanks,
Nancy, New Franken

 

Chevrolet Service
Steve Webster
9/20/2011

Steve Webster did a great job of keeping me updated on my vehicle and explaining what needed to be done and why. The mechanic even showed me the crack on the belt and the loose water pump. Steve was able to honor a 10% coupon from the Gandrud Dodge/Jeep side. I appreciated the courtesy van also.

Mike, Green Bay

 

Chevrolet Store
Jeremy Hautula, Karen Petersen, Tony Wauters, Derek Hellman
Comments on CSI Survey
9/21/2011

My Wife and I have purchased several new cars over the years and I would have to say this is the most pleasant purchase we have made! Our salesman, Jeremy Hautala, certainly went out of his way to find the car we wanted and completely followed up all the way through delivery. What a fine young man and a great representative of your dealership. We have felt like family from the first day we started dealing. Other members of your team that treated us like family is Karen from your service department, Tony Wauters, financial advisor, Derek Hellman, Delivery Coordinator, and Ryan Peterson, Business Manager. You have a great team!

Les & Yvonne, Green Bay

 

Chevrolet Store
Mark Thompson
Replied to email
9/26/2011

To whom it my concern: My time at Gandrud was well worth the money spent. Mark Thompson was very personable knew what he talking about. I will pass that along to all my friends what a great place Gandrud is to buy a car. My husband has bought 4 vehicles there and has never had a problem. That told me it was a good place to business. I will not be afraid to go back and buy another car.

Thank you very much.
Linda, New Franken

 

Chevrolet Store
Jeff Wautier
Replied to email
9/28/2011

Why did you select Gandrud as your new car dealer?
Is there any other dealer to buy a car from?

Describe the most memorable thing about your experience.
Just getting it done and the way I am treated. Excellent Plus…

What can we do better to serve ‘the boss’?
Get me one of those nice Chevrolet jackets. Or buy some glue from me. I am treated great every time I walk into your building.

Why will you recommend us to others?
Because of the way I get treated. I am always in a hurry and Jeff Wautier has the answers and the cars/trucks to back it up. I have recommended several people to see Jeff already. And don’t call me Boss anymore its Pete the glue guy.

Peter, Green Bay

 

Chevrolet Service
Ed Baldwin
9/21/2011

Excellent customer service.  Ed went above and beyond to help solve some extra issues for me.

Elizabeth, Mishicot

 

Nissan Store
Tyler Baker
Replied to email
9/29/2011

Why did you select Gandrud as your new car dealer?
I wanted to buy locally.

Describe the most memorable thing about your experience.
Tyler Baker was very helpful and made the purchase an easy decision. He was knowledgeable and very responsive to my questions.

What can we do better to serve ‘the boss’?
I cannot think of anything.

Based on your recent purchase experience how satisfied are you with Gandrud Chevrolet Nissan?
Extremely satisfied. I have recommended to a friend to seek out Tyler as he considers a purchase.

Tom, Green Bay

 

Nissan Store
Jerame Nadeau
Called regarding sales experience
9/29/2011

I wasn’t sure what vehicle I wanted to buy.  My brother had bought a car at Gandrud Nissan and encouraged me to go there after I explained my dissatisfaction with the sales process at another area Nissan dealership.  I made the drive to Green Bay and met Jerame.  I was very impressed with his knowledge, professionalism and friendliness.  I also appreciated Gandrud’s sales philosophy of “no high pressure”.   Jerame showed me new vehicles and used vehicles, and explained the benefits of both.  I feel I got a very fair deal at Gandrud.  It was worth the drive! 

Ken, Appleton

 

Chevrolet Store
Jeremy Hautula
Replied to email
9/30/2011

Hello,
Our experience with Jeremy Hautala has been exceptional. Jeremy answered all of our questions and was even helpful when we called after our final sale with some questions. We would certainly recommend Gandrud, and Jeremy, to anyone in the market for a vehicle.

Sincerely,
Kathy & Greg, Jackson, WI

 

Nissan Service
Eric VandenBush
By Aimess Prichard
9/12/2011

It was 3 minutes after 6:00 when I picked up a call from a lady who had recently purchased her vehicle from us and she noticed some kind of substance that seemed to be leaking from the vehicle.  I explained that we closed at 6:00, and I wasn’t sure if we could service the vehicle that night.  She explained that she lived on the west side of town and she was nearly at our dealership.  I told her that I would inform the service consultant, Eric, and let him know that she would be coming in.  When she arrived a few minutes later, Eric began to look over the problem himself, as all of the technicians had left for the day.  Eric spent about 20 minutes inspecting the vehicle, making sure everything was safe, and cleaning the substance off the vehicle.
It turns out that the “fluid” she thought was leaking was actually the remains of an animal she must have run over!  I strongly believe Eric deserves a WOW for stepping up and taking care of this situation.  The customer left here Completely Satisfied!  (I wouldn’t have wanted to be the one to clean up the mess)

 

Jason Conrad
9/19/2011

My car was in service with Jason.  There was much more than I imaged in need of repair.  Jason let me use his personal cell phone to make a long distance call.  It was the nicest and most decent thing.  He‘s a credit to Gandrud.  Thank you.

Naomi, Green Bay

 

Chevrolet Quick Lube
Replied to email
8/9/2011

I love the express lube service and the extended evening hours which is so convenient for those of us who work until 5:00.

Thanks,
Nancy, New Franken

 

Chevrolet Store
Christian Haase
Comments on Survey
8/10/2011

This has been the best experience I have ever had when buying a new car. My sales consultant was thoroughly knowledgeable about the make of my car. All other dealership employees treated me with nothing but respect and openness to me. I highly recommend this dealership. 

Nancy, Green Bay

 

Chevrolet Quick Lube
Replied to email
8/10/2011

Anything I can do to help Verchelle! I truly do appreciate all the services Gandrud provides and how everyone at Gandrud conducts their selves to each other and all the customers…keep up the great

 

Chevrolet Service
Steve Webster
Comments on DSS Survey
8/23/2011

Great service, as usual and expected from Gandrud! 

Kathy, Green Bay

 

Nissan Service
Mark Borter
Card sent to dealership
8/15/2011

Mark, thank you so much for all your help and professional handling of our common customer.

Brad, Farmers Insurance

 

Chevrolet Quick Lube
Replied to email
8/10/2011

This was our first visit to your service dept. since buying our new Equinox. Normally because we live in Sheboygan Falls, we would have had our service done locally. Instead, we decided to take a nice drive and see what your service dept. had to offer. Your service bay is well lit, cheery, and very clean. All of your staff was very friendly. It was nice to receive a beeper to alert us to when our vehicle was finished and your waiting area was also pleasant. We will probably return for future service work.

Sincerely, 
Maureen & Richard Sheboygan Falls, WI

 

Chevrolet Store
Mark Thompson
Replied to email
8/12/2011

We just wanted to respond to your email concerning our recent purchase of a 2011 Malibu from Gandrud Chevrolet. We could not be happier with our purchase nor with our experience with Gandrud. We came to Gandrud via our internet search, but would surely return again all on our own. Mark Thompson was great to work with. We appreciated the fact that he went the extra mile to get us the car we wanted rather than trying to convince us that we would be just as happy with one of the other vehicles sitting on your lot. We have no regrets with the purchase of our Malibu, it is a great car!

Thanks again to everyone at Gandrud for making our experience a pleasant one.
Marty & Patti, Appleton

 

Marylou Watermolen
By Verchelle
8/12/2011

With Linda being on a day of vacation, and Kira out ill, and me conducting an interview….I totally forgot Marylou’s lunch break until about 2 o’clock. Marylou had already eaten her lunch at her desk and said she didn’t need a break. “Marylou, I feel terrible about not getting there to cover your lunch. Thank you for being understanding and the extra help on a challenging day!

 

Nissan Service
Mark Borter
Replied to email
8/15/2011

Very satisfied with service. I was kept well informed as to a number of additional items that needed to be done.  

Charlie, Green Bay

 

Nissan Service
Tim Lawson
Replied to email
8/16/2011

I've always had good experiences when I bring my Nissan Murano in for service. Everyone is cheerful and very helpful.

Thank you.
Dianne

 

Chevrolet Store
Jared Bartelt & Tony Wauters
Comments on CSI survey
8/17/2011

salesman and financial help. Superior after the sale help and advice. I would travel the 100 miles again to purchase from this dealer and salesman. I cannot say enough good things about this transaction. This was by far the best experience we have had purchasing a new car. Thanks to Jared and Tony.
Wonderful guys
 

 

Chevrolet Service
Sam McBeth
Replied to email
8/25/2011

To Gandrud Chevrolet, I am very happy with the car service that I received on 8-18-2011.
Sam McBeth is excellent Chevrolet Service Consultant.

Thank you. 
Lyle, Oconto

 

Jake Baker
By Linda Bramer
8/13/2011

Jake was here all alone Saturday and ran his butt off getting the deliveries cleaned and he did an awesome job!

 

Matt Leisgang
Replied to email
8/22/2011

I was in the market to replace a 2002 Jaguar. We are normally Ford/Lincoln/Mercury people because of my former brother-in-law's employment with Ford allowing us the "A-Plan" pricing. We had looked at several dealers in the area but were not impressed with the customer service and the fact that they did not want to deal with a trade-in of the Jaguar. We saw the ad in the paper about Gandrud purchasing used vehicles. My husband had done some reading in Consumer Reports about the Nissan vehicles and was impressed with the ratings of so many of the vehicles. We also thought it was time for a change.
The customer service was excellent. Our sales person, Matt, was very knowledgeable and pleasant to deal with. He was very efficient as were the other staff we dealt with. They were very accommodating and worked with us to handle everything in a very timely manner.
Our experience with the dealership was beyond what we had expected. Thank you.

Sincerely,
Nancy M., Green Bay

 

Chevrolet Sales
Mark Thompson
Replied to email
8/22/2011

The reason we chose Gandrud is because we liked the service we got the year prior when we bought our 2004 Tahoe. We loved, loved LOVED Gandrud so much that we wanted to return again. The service we received when purchasing our 2 new vehicles was OUTSTANDING!! Mark Thompson was very kind and helpful. He listened to what we were looking for and gave us the room to look around and helped us to pick the perfect two vehicles for our family. We are very satisfied and will be returning customers for life and also have referred family and friends to also shop Gandrud.

Amanda, Shawano, WI

 

Nissan Store
Jim Koski
Replied to email
8/23/2011

Why did you select Gandrud as your new car dealer?
Trisha (office manager at Gandrud) recommended your Nissan Rogue as an alternative to the Toyota Rav 4 I was looking at that had some features that did not meet my needs. She speaks very highly of the dealership and thus, I came in for a test drive and within a month bought my new Rogue.
Describe the most memorable thing about your experience.
Initially the smooth ride of the Rogue and comfort. When picking up the vehicle, Jim, my sales rep, did an awesome job going over all the new bells & whistles. I did not have any of those on my old car.
What can we do better to serve ‘the boss’?
At this point, you have met/exceeded my expectations.
Based on your recent purchase experience how satisfied are you with Gandrud Chevrolet Nissan?
Very happy with the choice and glad to meet the team at Gandrud who will keep the Rogue running smooth.  

Julie "Jules", DePere

 

Chevrolet Service
Sam McBeth
Comments on DDS Survey
8/23/2011

Everyone is always so helpful and will work until the problem is solved. Thank you for the excellent customer service. 

Timothy, Green Bay

 

Nissan Service
Tim Lawson
Replied to email
8/23/2011

Service was quick and friendly as usual. Service was quick and I was kept informed and shown a problem I had, which was fixed. Even got a free can cooler!!

Thanks
Dave, Green Bay

 

Chevrolet Store
Christian Haase
Replied to email
8/24/2011

Dear Gandrud,
I choose Gandrud as my new car dealer because of the competitive prices and the exceptional customer service. Christian was very helpful and knowledgeable which resulted in a very memorable experience for me while purchasing my car.  As of right now I am very satisfied with the services provided by Gandrud and would highly recommend your dealership to a friend that is interested in purchasing a new or used vehicle.

Sincerely,
Jon, New Franken

 

Chevrolet Quick Lube
Comments on survey
8/24/2011

I work close by & i just call them up & they pick up my vehicle & bring it back when finished. They do a great job , they call if anything other than what i request to get fixed & verify if ok to fix or not. They call me with a total & bring back the vehicle. They save me time by picking up my vehicle while i'm at work & it's very much appreciated.

 

Chevrolet Store
Linda Bramer
Sent email
8/29/2011

I just wanted to take a minute to let you know how impressed we were with Linda Bramer. We purchased a 2012 Cruze from you guys, and we were very impressed with Linda, she went way out of her way to help us out, and we were really impressed with everything in every way. We even had an offer slightly lower than yours, but my wife felt so good about your dealership, we came to buy it from you guys. I don’t normally do this kind of stuff, but thought in these days and times no one takes the extra time so Linda took the extra time and so will I. Tell Linda thanks for everything, and feel free to pass the complements on to her. Thanks again!

from Manitowoc

 

Jake Baker
By Matt Bushman
8/13/2011

It was Saturday. we were busy. I had a spot delivery... Jake was alone in the detail department. He still found time to help me get my delivery ready for my out-of-tow customers. Atta Boy from the Sales Department!

 

Jake(detail)
By Scott Sheroski

Talk about team players. I had two car spot deliveries at 4:00 p.m. on Saturday. We only had one detailer. Jake happened to stop by with his son saw what needed to be done and he stepped in on his time to help detail both cars. 

Thanks
Jake

 

Chevrolet Service
Sam McBeth
DSS survey comments
9/2/2011

I'd just like to mention, I've been a customer for MANY years, and have had Sam McBeth as my service rep. I've had my children’s cars serviced by Sam as well as mine and my husbands. I feel that Sam always has my family’s best interest and safety in mind. He does a fantastic job.

Melanie, Green Bay

 

Rick Robinson
Kyle Sawyer
8/30/2011

Rick, thank you for taking the time to locate the breaker for the lunchroom Microwaves. We all appreciate being able to cook our lunches again. You’re the best!

 

Jake Baker
By Jeremy Hautula
8/13/2011

Being the only guy back there, he was a great team mate and helped Gandrud stand out on deliveries Great job and thanks for your hard work! We appreciate it!

 

Chevrolet Store/Service
Karen Petersen
Jeremy Hautula
Replied to email
9/12/2011

In answer to your email, here are the good things and why we purchased at Gandrud. We were transferred to Green Bay in 2008 by my Employer. Moving to Green Bay from Phoenix when you are 61 years old may not seem to be the wisest thing to do, but in our work economy we have to do what we have to do, right? When we moved here we had a 2007 Saturn Outlook XR, that we just love. When Saturn Closed, we needed to have someone take care of our car and one of our neighbors suggested we bring it to your dealership, so we did. We have not had anything but great service from your team and a special thanks goes to Karen in the oil and lube department. She goes out of her way to make sure we are treated well and efficiently. Please thank her for that.
When we started to shop for a new car, I would drive through your lot and view your web site, but there just never seemed to be a car that just stuck out to me. I finally talked to Jeremy Hautala out in the lot one day, and explained to him what I was looking for and he took it from there. He spent the needed time to find the car we were looking for at an out of town dealer and your team took it from there and we made the deal. Jeremy is an excellent, hard working young man who will be a fantastic employee for your company. His follow-up is outstanding. He certainly did a Wonderful job selling and delivering our new LTZ Traverse. Thank you Jeremy!
Three other young people who we dealt with in the purchase trail were Tony Wauters, Derek Hellman, and Ryan Peterson. All three of these employees did an excellent job explaining their part of the purchase and made us feel important as customers. We enjoyed the entire purchase process and we certainly have told our friends about our good experience at Ganrud Chevorlet.
We were 100% satisfied with the whole process and look forward to doing more business at Ganrud!!!!

Thank you again,
Lester & Yvonne, Green Bay, Wi

 

Clemente Chavez
By Tim Norman
8/18/2011

Clemente came over right away to help with a Spanish speaking customer. Thank you for the great team work!

 

We’re proud to have team of dedicated individuals named in this issue of WOW! Heck, we’re proud of everyone committed to being so effective that they are able to be helpful to others! 

The individual selected for special recognition in this issue of WOW is Jake Baker. Jake has been named by several members of the sales team that depend on him to get their vehicles ready for spot deliveries on Saturday. Jake’s efforts to maintain quality and his ability to work well under the stress of a busy Saturday are appreciated by sales people and customers.

Jake, thank you for your dedication to being helpful!
We have a gift card with your name on it just for you!

 

Rich Bridenhagen
By Sam Switzer
07/12/2011

Rich sent a car to detail for me. He also took the time to have it ready for me when it was done the following day, had keys at his desk and also took care of the customer when they came in. Thanks Rich

 

Glenn Hermsen Jr.
By Ed Baldwin
07/21/2011

Jr. stayed late and got my customer completed because I can’t schedule correctly.

 

Jeff Laubenstein
By Chris Roberts
7/25/2011

Jeff dropped what he was doing to do a quick re-detail and buff on a new car right before the customers came out of the delivery office. It wasn’t a vehicle he originally detailed, but he made sure it was right. Thanks Again

 

Jason Conrad
Replied to email
7/26/2011

This is the only place I bring my vehicle for oil changes or any work.  Everyone who works for Gandrud does an excellent job. That's why I keep coming back.

Susan, Green Bay

 

Chevrolet Store
Christian Haase
Comments of CSI survey
7/26/2011

Visiting Ivan Gandrud Chevrolet we worked with Christian Haase. We shopped Chevrolet Malibu's here and at Broadway Automotive. While both dealerships had comparable prices, I chose to go through Ivan Gandrud because of the excellent service by Christian. I have two family members that work for Broadway and felt more comfortable working with Gandrud over Broadway Automotive. Christian was well-educated and very organized to work with which helped the process go very smoothly. I would tell people to go to Ivan's and deal with Christian in the future. We had the owner and general manager of Broadway calling us telling us to get the 2011 Chevrolet Malibu through them when we were signing the papers at Gandrud; but, nothing could top the service we received by Christian. "Completely Satisfied" in this survey does not accurately describe the service we received; I wish you had an "Exceeded your expectations" checklist. I am very pleased and will be recommending Gandrud in the future.

 

Nissan Detail Dept.
By Nissan Sales Staff
7/28/2011

Nissan sales would like to thank the entire detail staff for their hard work. Vehicles are on time, cleaned with very few problems, and any issues are addressed immediately. You make our jobs easier. Great Job

 

Jeff Laubenstein
By Chris Norton
7/28/2011

Jeff is “Always” helpful and willing to out of his way to do what need to get done. Great Job Jeff

 

Nissan Service
Eric VandenBush
Replied to email
8/1/2011

All of your people from making the appointment to checking out were friendly & informative & I would recommend to anyone to visit your dealership for purchase lease or service of their vehicle.

Lori, Valders

 

Nissan Quick Lube
Replied to email
8/2/2011

Great experience and very quick! Thank you!

Jodi, Oconto

 

Chevrolet Service
Mark Borter
Replied to email
8/1/2011

As always we are completely satisfied customers of Gandrud Chevrolet. A very special Thank You to Mark Borter for his dependable completely satisfying help in our service of the Uplander. Thank you Mark!!

Hans and Edith
Green Bay

 

Chevrolet Quick Lube
Comments on survey
8/1/2011

These guys are fantastic! A+! I have never been less than 100% satisfied with anyone there!

 

Body Shop
Julie Nimocks
Card sent to dealership
7/27/2011

“Big ways. Small ways. Kindness always makes the world a better place.  Thank you.”
Julie, you’re truly listening to me last Thursday, and understanding what my car means to me, was a blessing.  What you did for my car was a gift!!  Your kindness and friendliness that day was just what I needed to lift my spirits J  you went above and beyond to repair, to take care of the paint chips & scratches on my bumper.  I want you to know how much I appreciated your time and caring about what you do to make a difference!  I enjoyed our little chit chat about your hobby farm & horses.  Thank you again for everything. 
Have a great day J 

Lori, Green Bay

 

Nissan Quick Lube
Replied to email
8/3/2011

We were very happy with the service. Thank you for the great service. See you again.

Norm
Wausau, WI

 

Chevrolet Service
Karen Petersen
Customer asked to speak w/manager
8/2/2011

She reviewed the work order and everything that was done.  Not just reading it to me, but really telling me what things meant.  I never had that happen before and it was great.  She did a great job

Julie, Suamico, WI

 

Chevrolet Store
Andrew Butzine
Replied to email
8/1/2011

WE SELECTED GANDRUD, BECAUSE WE HAVE BOUGHT CARS THERE THROUGH JEFF WATIER AND HAVE GOTTEN THE BEST DEAL AND LOAN RATES. I (BOB) JUST BOUGHT A 2009 AVALANGE AND MY WIFE (KAY) HAD LEASED A 2008 ALTIMA. MY SON (ROB) ALSO LEASED A 2008 ALTIMA THE SAME DAY. HE WILL BE BUYING IT OUT OF LEASE. ANDREW (SALESMAN) WAS VERY POLITE AND UP FRONT THROUGH THE WHOLE DEAL AND WE FELT VERY GOOD DURING THE BUYING OF THIS VEHICLE. EVERYTHING WENT SMOOTHLY THROUGH THE FINAL CLOSING OF THE DEAL. I’M SURE YOUR SERVICE ON THIS VEHICLE IN THE FUTURE WILL CONVINCE US TO COME BACK TO GANDRUD IN THE FUTURE AND LET OTHER PEOPLE LOOKING FOR VEHICLES TO COME THERE ALSO. WANT TO THANK THE FINACIAL PERSON ALSO, WHEN WE DID THE LOAN APPROVAL. (PETERSON) MAKE SURE YOU HAVE FRESH POPCORN AND THE POP WHEN WE COME IN FOR SERVICE. AGAIN WANT TO THANK ANDREW FOR BEING UP FRONT AND VERY NICE DURING THIS TRANSACTION. HOPE TO DEAL WITH YOU IN THE FUTURE…..THANK YOU….

BOB & KAY 2011 ALTIMA, Green Bay, WI

 

Nissan Service
Tim Lawson
Replied to email
8/1/2011

   Brought my Nissan in on Saturday for an oil change. Called ahead to check hours, and the gentleman with whom I spoke asked for my name, and got the paperwork ready for me ... was all set to go when I walked in.
   Waited for the short time it took to get the service done, and was out before I knew it. Was reminded of when next to bring in my truck, and what was needed at that time, and I was off. Pleased to see the fluids were topped off, and I am set for another three months.
   Well done! 

Gail, Green Bay, WI

 

Chevrolet Service
Steve Vue
Comments on survey
8/1/2011

Steve in service did a fantastic job! While waiting for my tire to be replaced, I was also acknowledged by Linda Bramer my original sales representative and Derek Hellman. Gandrud has a great team of professionals! I appreciate having the dealership where I purchased my vehicle, actually beat out other tire/service centers in price and service. Thank you Gandrud!

 

Nissan Quick Lube
Replied to email
8/3/2011

My service visit was pleasant and efficient.

Thank You,

Rich, Green Bay

 

Chevrolet Service
Karen Peterson
Replied to email
8/3/2011

The service was great. The lady that met me at my car took action right away and ordered my tire and I was back on the rode in a few days. I wish I could have remembered her name because she has great customer service she should be rewarded for her actions throughout the day. She even came to the waiting room and talked about my car and walked me to my car once it was completed. You have a great employee.

Kim, Green Bay, WI

 

Nissan Store
Andrew Butzine, Jason, Jerame, & Tyler
Card sent to dealership
8/3/2011

Thank you! Thank you! Thank you!!
Andrew, Jason, Jerame, & Tyler,
Just wanted to thank you all for the excellent and prompt service I received from you after the purchase of my Murano.  Big thanks for the new key. 
I love my Murano!!
Great Team, great service.  It’s what Gandrud is all about. 

Mary Jo Antil, DePere

 

Chevrolet Service
Matt Bushman
Comments on CSI survey
8/3/2011

Matt Bushman was our salesman. He was extremely professional, knowledgeable, and friendly and made our experience at Gandrud exceptional. We had been to several businesses before we came to Gandrud and Matt was a huge part of the reason we chose to purchase our vehicle from Gandrud. I love my new Equinox and look forward to having my vehicle serviced there. Everyone was very helpful and seems knowledgeable. I have recommended to family and friends to purchase from Gandrud. Thank you for making this such an awarding experience when making such a HUGE decision.

Lisa, Shawano, WI

 

Nissan Service
Tim Lawson
Replied to email
8/5/2011

...Very satisfied with courteous and helpful staff, especially Tim, who determined what was needed and performed tasks necessary to keep our 2009 Nissan Murano in good running condition.
Thank you,

John and Marilyn, Ishpeming, MI

 

Nissan Service
Eric Vandenbush
Received letter

Blue Ribbon Award and a little “treat” since you always “treat” us so wonderful!  Thank you so very much!

Bill and Jeanne, Cecil, WI

 

Nissan Service
Eric Vandenbush
Received letter
08/05/2011

Dear Eric,
Thanks again for all the effort and time you spent taking care of our air conditioning.  Your input and having it fixed again for no charge is wonderful!  We greatly appreciate the effort you put forth to have that done.
We had a nice “cold” ride home, but with different detour! Wow!  We saw a lot of the countryside this time not city street/residential areas as getting to you.  Being older, I didn’t like some of the overpasses/bridges, but at least I didn’t have to drive over the BIG bridge!!!
Thanks again fro your diligence, help, and cooperation. 

Jeanne, Cecil, WI

 

Lance
Letter sent
06/29/2011

Thank you for your assistance in getting our work crew van back on the road.  We appreciate your forbearance and willingness to work with our slow financial process.
The work done at the Marquette Transmissions and Auto Repair went well and we are happy with the results thus far.
Once again, thank you for your assistance and cooperation.

Art , Coordinator
Community Corrections Programs for Marquette County, Marquette, MI

 

Nissan Store
Andrew Butzine
Card Sent
08/01/2011

Andrew, Jason, Jeremy, and Tyler, just want to thank you all for the excellent and prompt service I received from you after the purchase of my Murano. Big Thanks for the new key.  I love my Murano!!  Great team, great service.  It’s what Gandrud is all about. 

Mary, DePere

 

Jake Shumde
By Verchelle
8/3/2011

On Tuesday the QL team was one person short for the closing staff. Jake volunteered to work a split shift so we would have coverage for opening and closing. Thank you Jake, you were a great help to out our team and most importantly our customers.

 

Brian Verheyden
By Dan Z.
08/08/2011

A customer purchased a new Altima. She paid for all weather mats, but they had to be ordered. The customer was becoming upset because when she called Nissan they were unable to tell her where her mats were. Brian ended up getting a call from the customer when he was working late a Chevy parts. He managed to find the mats and he personally delivered them to the customer’s house.

 

Nissan Store
Matthew Leisgang
Replied to email
8/8/2011

Our experience at Gandrud was fantastic! We were greeted when we walked in with friendly smiles and hellos. We weren’t sure if we were going to buy a Toyota Camry or Nissan Altima. At no time did our Rep down the Toyota (very impressive!). He told us that they were both great cars and proceeded to tell us about the Altima. That's what did it! He explained everything that we asked - we took one for a test drive and fell in love with the Altima! We were in Green Bay for a Family Reunion (we live way up North - 4+ hours away). They completely went around our schedule. We will recommend the Gandrud dealerships to our friends and colleagues. You can bet we will be back! Thank-You!

John & Cheryl
Spooner, WI

 

Chevrolet Service
Bob Gareis
Replied to email
8/8/2011

I WOULD LIKE TO THANKS BOB GAREIS FOR MIRROR ISSUES AND DEREK THE ACCESSORIES PERSON FOR THE BEDLINER INSTALLATION ON THE TRUCK . EXCELLENT SERVICE AND CUSTOMER SERVICE. I LIKE DEALING WITH GANDRUD EXCELLENT SERVICES AND BUYING TRUCKS OR CARS. I HAVE BEEN DEALING WITH GANDRUD FOR THE LAST 15 YEARS PLUS. AND JEFF WAUTIER THE SALE PERSON.

THANK YOU
JIM, Green Bay, WI

 

Nissan Service
Eric VandenBush
Replied to email
8/8/2011

We were very pleased with our recent visit. Everything was done in a very timely fashion, also very pleasant personnel. Keep up the good work.

Yours Truly
Dale, Whitelaw, WI

 

Chevrolet Store
Jared Bartelt
Replied to email
8/8/2011

Hi,
Just replying to your request of my experience with the purchase of the 2008 Impala.
    I found Gandrud Chevrolet on an internet search. I am very pleased with the services offered. I originally wanted to purchase a 2002 Grand Am. I found out my credit score was higher than I thought
it was... so I looked into buying a newer vehicle.
   The best part of my experience was after having Jared connect me with the customer service representative with OnStar... Jared closed the door in the car I purchased, and I gave him a thumbs
up. He did a double take back to me as in disbelief. I was so thrilled to be driving away in the 2008 Impala... I gave him another thumbs up. I'm sure he knew I was very satisfied.
   A+ Service across the board with everyone I met. A big thank you to everyone involved!
Sincerely

Jeff, Wisconsin Radips, WI

 

Nissan Service
Eric VandenBush
Replied to email
8/8/2011

Dear Gandrud,
We just want to say that Eric is always welcoming and professional.
We had our oil changed and check points done on our last visit. We sure didn't have to wait long. Your facility is beautiful and well-maintained - clean is the word.

Thank you.
Carol & Bill, Green Bay, WI