Congratulations to our Nissan Sales team. They have ranked highest in Nissan Sales Satisfaction Index for all Nissan dealerships in the state of Wisconsin. Wisconsin's #1 Nissan Dealer in Customer Satisfaction. Great job everyone!

 

Mark Thompson
By Julie
01/20/2015

Mark Thompson is always a great sales person to work with. We tell him exactly what we need and we get it! I love the fact that Mark will be honest with us if our aspersions are getting a little too big or if he feels we would benefit from something else. I appreciate that! Between my husband, my son, my father-in-law and I we have purchased 5 cars from Mark. And only the car gods know how many my brother, Troy, has purchased from Mark. He is a treasure.

Jeanie Gallagher, Green Bay, WI

 

Mark Miller
Comments on Sales Satisfaction Survey
01/22/2015

Please note Mark Miller is the best salesman we have ever dealt with. He is very personable, & knowledgeable about products. He has been very helpful. We will and have, recommended him to our family & friends. We look forward to working with Mark and Gandrud in the future!!!

Bruce Fuller, Green Bay, WI

 

Amanda Ajango
Comments on emailed survey
01/23/2015

Amanda (Chev Service) was wonderful. My car ended up needing more work than I'd anticipated & she was very helpful in answering questions & working with the extended warranty program. Steven Hoslet, Green Bay, WI

 

Scott Sheroski
Comments on emailed survey
03/04/2015

We work with Scott Sheroski and we are very happy with him. He was able to get us the vehicle we wanted and was willing to stay late to help us get our vehicle that same day.

Stacy Bosdeck, Luxemburg, WI

 

Bill Johnson
Comments on emailed survey
01/24/2015

We came into the shop and everyone was polite & helpful. They show us the waiting room and we had coffee and they were done with our car and we will tell people about the good service.

Robert Biemeret, Green Bay, WI

 

Tim Lawson
Email Sent by customer
01/27/2015

I wanted to take a moment and recognize Tim Lawson in your service department. I recently had my vehicle in for service work and Tim worked with me on getting it resolved. He was very pleasant to work with, very professional, and took he time to explain everything in detail. I am a manager for a large telecommunications company and I know firsthand the importance of quality customer service. My thanks to Gandrud, and Tim, for a job well done.

Tim Minsart, DePere, WI

 

Sam McBeth & Cashier Staff
Comments on emailed survey
01/29/2015

Sam McBeth always seems to be able to get my car serviced and keeps me up to date on if there are any issues I wasn't aware of. The checkout is always very thorough by the lady's at the counter and they are always pleasant and happy. Thank you!!

James Rozell, Green Bay, WI

 

Mark Thompson
Comments on emailed survey
01/28/2015

Mark is amazing! He was so quick to respond and looked out for what was best for my lifestyle and budget. I love my new Malibu.

Brianna Bauer, Green Bay, WI

 

Dave Bjorkman and Scott Sheroski
Comments on emailed survey
01/27/2015

Our experience has been excellent so far. I would give the salesmen who helped us an A+ grade. (Dave and Scott) While Dave was the salesperson of record, we showed up unannounced on Dave's day off and Scott picked up in his absence seamlessly. (Dave even came by on his day off to greet us- an above the call deed.) Scott should be teaching sales people how to do take care of customers, he's that good. Thank you for an excellent experience, we love our new car.

David Frykman, Sister Bay, WI

 

Shane Vercauteren
Comments on emailed survey
02/02/2015

I was very happy with my experience. I was very anxious about checking out another dealership, as I absolutely loved the dealership I went to for my last car. Despite being a GM dealer, they really didn't offer any makes/models that interested me and not feeling very mechanically inclined, I feared being taken advantage of with my lack of expertise and knowledge. I felt so welcome and at ease throughout the whole process. I really appreciate the prompt and friendly service I received in getting my new car!

Tracy Bisick, DePere, WI

 

Joe Fisher
Comments on emailed survey
02/04/2015

Everyone that I talked to was extremely helpful. If I had a question and the person I was asking did not know the answer off hand they made sure to ask someone and get the answer to me right away. I did love that everything was simple and straightforward. This was my first time going through a dealership and Joe made the whole process super simple.

Amanda De Jardin, Green Bay, WI

 

Jaason Roloff
Comments on emailed survey
03/02/2015

Jaason Roloff did a GREAT job working with us. He was very informative and helpful through the whole experience, and we will recommend Jaason and Gandrud in the future! Richard Kummers, Green Bay, WI

 

Rich Bridenhagen
Comments on emailed survey
03/13/2015

Really enjoyed working with Richard Bridenhagen again for our two new vehicle purchase. Definitely went above and beyond for us. Thank you Richard!

David Blackman, Cecil, WI

 

Scott Sheroski
Comments on emailed survey
03/03/2015

Every person involved in the experience was friendly and helpful. Scott went out of his way to make sure we found the vehicle that was a right for us. The financial person never pressured us into adding anything that wasn't right for us. I will definitely recommend Gandrud.

Doug Hutchison, Green Bay, WI

 

Dave Bjorkman & Scott Sheroski
Comments on Sales Satisfaction survey
02/04/2015

We showed up at the dealership 15 minutes before close with a car that was malfunctioning and the salesman (Dave) went out of his way to help us get it looked at. The service department called several times in the next few days with helpful updates on what it needed. We then showed up unannounced on Dave's day off and his partner, Scott, stepped in seamlessly and helped us through the trade and purchase process. Dave even made a point to come by later to wish us well which was much appreciated. Both were very knowledgeable and professional and are a credit to Gandrud and to Chevrolet. We could not have been more pleased with our experience.�

David Frykman, Sister Bay, WI

 

Mark Borter
Nominated by Jammie Wagnitz
02/02/2015

When I called to schedule me service Mark remembered who I was as well as my husband and what I was calling to have repaired.� This is why I keep coming back to Gandrud for service.� Thank you!�

Jammie Wagnitz, Denmark, WI

 

Rich Bridenhagen
Comments on emailed survey
03/15/2015

After working with Richard Bridenhagen during my last Silverado purchase, we knew we didn't want anyone else but him to help us navigate the process of purchasing two new vehicles this time around. Thanks again Richard!

David, Green Bay, WI

 

Jesse Jaeger
Comments on emailed survey
02/06/2015

We have purchased two GM Certified vehicles form Gandrud in the past year. We are very happy with both cars but are even more impressed by the service we have received. Our maintenance and warranty work have been handled flawlessly. I want to give special recognition to the service manager we have worked with, Jesse Jeager. He is outstanding!

Thomas Giachino

 

Sam McBeth
Comments on emailed survey
03/12/2016

I appreciate the great service I always receive from Gandrud Service for Chevrolet. Sam was able to provide me with a loaner car, checked back to make sure my repairs were covered under warranty and always keeps me updated on the status of my truck. I am very happy with way they treat their customers! Thank you.

Kathie Saharsky, Green Bay, WI

 

Daryl Warren
Comments on emailed survey
02/06/2015

Darryl Warren treated us well.� He was patient, answered our questions, shared viewpoints, talked about his experience with the vehicle, and was interested in finding the best deal and vehicle for us.� He was very aware of "body language" and picked up on concerns and questions that we had.� He was very respective on every aspect of the sale-he noticed that we were careful drivers, didn't like smudges on the door (grabbed the door where no finger prints would be left), moved up his seat for Tammy because he thought she was crunched in the back seat without us asking, and generally was very observant of our emotions and feelings.� We would definitely come back to Gandrud, and we would ask for Daryl.� Our family has bought 4 Silverados in the last two years from Gandrud.

Daniel, Green Bay, WI

 

Dan Counard/Jesse Wellnitz
Comments on emailed survey
02/11/2015

My experience was awesome. My advisor was very professional and cared for my needs. The service was done great. My turn around time for my transmission repair was less than expected and the interior detail they did on my vehicle made my 04 Suburban look like it was brand new again. The prices for everything were very completive if not less than other places.

Steve W., Green Bay

 

Sam McBeth
Nominated by Tracy Van Beek
01/30/2015

Exceptional Customer Service- as always!� Takes the best care of all my needs- all the time.� Huge reason I purchase all my vehicles here.�

Tracy Van Beek, Green Bay, WI

 

Crystal Metz
Nominated by Ms. West
2/12/2015

Whenever I come in for oil change service on my vehicle, whether Chrystal is assisting me or not, she speaks, asks how I am, etc.� It's nice to be acknowledged and when she talks to me after the service, she is takes time to go over the inspection sheet with me.�

Ms. West, Green Bay, WI

 

Mark Miller
Phone call to management
02/12/2015

Customer called to express appreciation for outstanding service:

I was in an accident and my vehicle was totaled.� I looked on the internet and found the right vehicle for me at your dealership.� I emailed and Mark Miller replied.� His follow up and communications with me were prompt, detailed and thorough.� He was knowledgeable and answered all of my questions.� He worked with my bank, here in Utah to have all necessary paperwork completed properly.� Mark had assured me he would have vehicle detailed and ready to go when my husband flew into Green Bay to pick it up.� The condition of the vehicle has exceeded my expectations!� The Cadillac CTS is flawless.� I am so thrilled with the vehicle and the experience I had working with Mark.� Not only had he helped a customer in Utah, but I am also from Ukraine, and I am so pleased to have been treated so well.� This was an exceptional experience in purchasing a vehicle.� My thanks to Mark!

Iryna P. Draper, Utah

 

Jesse Jaeger
Comments on emailed survey
02/24/2015

I really liked how friendly & prompt everyone was. We have bought three vehicles now & I intend to keep shopping with Gandrud Chevrolet! �By the way, they are 100miles from me & nobody compares to the service that I get at Gandrud!

Scott Guldswog,� Norway, MI

 

Amanda Ajango
Comments on emailed survey
02/26/2015

I have always had great service from Gandrud. Your service writers are friendly and understanding. They are great at explaining issues with my vehicles and helping me make decisions about repairs. In this instance, you were able to get my car in on a Monday and had it ready for me by the time I got out of work. To have my vehicle not working when I left work and working when I was done; relieved a tremendous amount of stress for me.

Aaron Renquin, Green Bay, WI

 

Jared Bartelt
Comments on email survey
02/26/2015

I always have fun buying a new Chevy from Jared, as evidenced by the three Chevrolets at my house.� He does everything he can to help me buy the car and finding all available promotions for me.� Not only helpful, but very friendly and willing to make the sale fun.

I brought my car back for the floor mats that weren't available when I bought the car.� Without hesitation Jared took my traverse inside and cleaned my floor mats and carpet underneath, then installed the new ones.� He never lost that smile.� Bill Grassell, Appleton, WI

 

Jeff Wautier
Comments on emailed survey
03/04/2015

This is the 4th vehicle we have purchased from Salesman Jeff Wautier. He is always very helpful and thorough in explaining all the information abo the vehicles we are considering. The price was fair and service excellent at Gandrud. Also, Jeff takes the time to explain how to use all the technical things on our new vehicles. Lawrence Moureau, Green Bay, WI

 

Jaason Roloff
Comments on emailed survey
03/04/2015

We stopped into the dealership near closing time looking for a new truck. We had wasted the afternoon at a competitors dealership and where completely frustrated. Jaason came out to greet us and was very helpful right from the start having us come in and checking inventory and finding a couple of possibilities right away. Long story short an hour later we have a new truck and are very happy. Mark Lindsley DePere, WI

 

Heartbeat Bowie
Comments on Nissan Sales Satisfaction Survey
03/05/2015

This was the best buying experience we ever had. We had never considered leasing and Heartbeat took a lot of time explaining it to us. He made sure the truck was perfect when we left and took extra time going over the features.

Barbara Guyes, DePere, WI

 

Mark Thompson
Comments on emailed survey
03/04/2015

I am a female who has never bought or leased a vehicle on my own before so I was hesitant. This was a Wonderful experience :) :) I totally trusted both salesmen that helped me. They are like fairy Godmothers except instead of pastel sparkly clothes they wear 'Gandrud" jackets and have deeper voices :) Thank You! �A job well done :)

Nancy Sundblad, Menominee, MI

 

Terry Dewey
Comments on emailed survey
03/02/2015

We worked with Terry Dewey in Sales and he was fantastic to work with. The reason we return to Gandrud every time we buy a car is because of the no pressure tactic style of sales. Terry spent a great deal of time explaining all of the features of our new Chevy Trax and gave us some great tech tips as well. Shane Vercauteren made a great impression as well. He was honest and straightforward about all of our options in the financing process. We will continue to purchase from Gandrud and recommend our friends and family to do the same.

Richard Heath, Green Bay, WI

 

Bill Johnson
Comments on email survey
03/02/2015

I have never had a bad experience at your dealership. This particular time your express lube service was extremely busy, yet everyone from the person who took the service order to the cashier were professional, courteous and friendly. There are numerous businesses in the area that could learn a lot by visiting your facility.

Mark Baker, Seymour, WI

 

Terry Dewey
Comments on emailed survey
03/10/2015

My experience at Gandrud was the best vehicle shopping experience I have had when purchasing my 2014 Chevrolet Silverado. I searched the dealerships in Green Bay and Appleton and by far Gandrud was the best, hands down. Terry Dewey was a fantastic salesperson and Doug (I forget his last name) was so helpful. When I purchase my next vehicle, Gandrud is my first choice.�

James Berry,� Bonduel, WI

 

Daryl Warren
Comments on emailed survey
03/13/2015

Daryl Warren is our sales consultant. I have been to a lot of dealerships over the years and can honestly say from start to finish I had a great experience thanks to Daryl and all the other friendly employee's at Gandrud, thank you.

Scott Dubrock, Marinette, WI

 

Sales Dept.
Comments on emailed survey
03/09/2015

Every person involved in the experience was friendly and helpful. As soon as we walked in the door we were treated like they wanted us to be "customers forever"! Our sales consultant went out of his way to make sure we found the vehicle that was right for us. His follow up call to make sure we were not having any issues was appreciated.� The sales manager went out of his way to make sure we could get the car we wanted at a price we could afford. I will definitely recommend Gandrud.

Douglas from Green Bay, WI

 

Cindy Sortino
Comments on emailed survey
12/12/14

Cindy Sortino in collision repair is a valuable asset to your business she handled the repair in a very professional and friendly manner. She deserves a Christmas bonus!!!

Jerome Matuszek, Algoma, WI

 

Chevrolet Quick Lube Center
Comments on emailed survey
12/12/2014

Easy to get in and have service work done! Came to Gandrud based upon previous experience. Could not get in to GM dealership where I purchased my new car and they had very poor customer service. Great job, thank you!!

Todd Campbell, DePere, WI

 

Cody McDonald
Comments on Sales Satisfaction survey
12/14/2014

Cody was our salesman and he was absolutely outstanding. Very respectful of our time, very accommodating and honest as well. He truly made the experience very comfortable. Cody was very knowledgeable about the features of our vehicle. I am definitely going to be purchasing Nissan products from now on. Thanks again Cody!�

Shelby McCarthy, Wausaukee, WI

 

Ed Baldwin
Note to dealership
12/16/2014

To Heather;
Just a note to let you know that Ed Baldwin is why I keep shopping at Gandrud.� He always treats me like a VIP.� Even on a stressful day for him, he always focuses on the importance of my problem.� “Your Lifetime Customer”

Michael Jensen, Green Bay, WI

 

Amanda Ajango & Kyle Sawyer
Note to dealership
12/09/2014

Dear Gandrud Chevrolet,

I wanted to write this note of “Thank you” to recognize 2 of you employees for really going above and beyond when I was in need this week.� I stopped by without an appointment and not much time.� Amanda Ajango and Kyle Sawyer got me in and on my way in no time!� I really appreciate that Gandrud has employees that still treat people like they are at a ‘small town’ shop.� I really never thought they would get me taken care of; but they did!� It’s nice to know that a BIG dealer like Gandrud still takes care of the customer!!! Thanks and have a Great Christmas!

Tom Rueckl, Luxemburg, WI

 

Jared Bartelt
Comments on emailed survey
12/17/2014

To start out we just sent an e-mail asking a question and we received a prompt response from Jared. Went back and forth with e-mails always answering all our questions promptly. Kevin than called Jared and talked over all the questions. By Wednesday we came to look at the truck and before we left we purchased a truck. Jared was very easy to work with, very knowledgeable and fun to deal with. We than set an appointment for Saturday to pick up the truck. Also, the financial dept were great got us a very low rate and all the paperwork was ready to go when we got there on Saturday. Very satisfied with everyone and the truck. Thanks.

Kevin and Beth Adams, Shawano, WI

 

Bob Gareis
Comments on emailed survey
12/17/2014

Bob Gareis and his team need to be commended for their customer service. It has been the greatest vehicle service experience I have ever had in working with Bob. That is why I recommend Gandrud to everyone when it comes to buying or servicing of vehicles. Thank You!

David Mc Cormick, Menasha, WI

 

Jeff Wautier
Comments on emailed survey
12/17/2014

We have been buying vehicles from Gandrud for many years and are very satisfied with the sales team one being Jeff Wautier. Service is great also always willing to support issues and following up with situations thereafter. My Gandrud experience is 9 out 10 times pleasant. The quick lube team seems somewhat knowledgeable I am hoping they will be able to perfect my service with my 2500 HD. Gandrud should be proud on what and how they built there empire. Thanks

Alexander Schaefer, Luxemburg, WI

 

Ed Baldwin
Comments on emailed survey
01/06/2015

Was taken in for multiple issues including some recall items. One issue turned into a very severe issue and my truck ended up being in the "shop" for nearly a month. The communication between the dealer and I was very open and they were up front and honest with the repairs that were required. Though very frustrating and time consuming, it was a pleasure to work with Ed on this, I wouldn't have wanted anyone else.

Virginia Bohman, Francis Creek, WI

 

Chevrolet Quick Lube & Service Center
On Line Posting
12/18/2014

I thought our oil change was handled very well. Very courteous, prompt, polite. Our ignition recall fix was also done in a professional manner. Time for both were handled well. While we waited we saw a sales rep and got a estimate on our car for a trade in price with no hassle. We were fortunate to get the same sales person that we had purchased our trade in at Gandrud. Great service, great staff, just a great all around experience. We will get our New next car from Gandrud Chev.

By David from Green Bay, WI

 

Chevrolet Service Center
Comments on emailed survey
12/19/2014

I've purchase new vehicles from Town & Country, Gandrud and Broadway. However, I've failed to experience your service up until yesterday. Your managers and timely work completion meets and beats your competition.

Thank you, Tim Leroy, Green Bay, WI

 

Rich Bridenhagen, Steve Arndt, Troy Randall
Card sent to dealership
12/23/2014

I wish to extend a warm thank you to Rich, Steve and Troy for their kind services at Gandrud. Their invaluable knowledge, experience, and advice enabled me to make decisions regarding my first care leasing transaction. Businesses reply upon customer satisfaction; your products and personnel are extraordinary.

Thank you, Sue Osness, Plover, WI

 

Chevrolet Service Center
Comments on emailed survey
12/19/2014

I've purchase new vehicles from Town & Country, Gandrud and Broadway. However, I've failed to experience your service up until yesterday. Your managers and timely work completion meets and beats your competition.

Thank you, Tim Leroy, Green Bay, WI

 

Chev Quick Lube
Comments on emailed survey
12/19/2014

Good service. Extremely busy on Saturday when I went. Techs worked hard on all the vehicles I saw before my vehicle. Friendly greeter. Sales reps asked if I needed help with anything while I waited. Recommend to anybody needing service to go to Gandrud that it is worth the drive.

Jake Lick, Green Bay, WI

 

Daryl Warren
Comments on emailed survey
12/30/2014

Daryl was very attentive, he got to know what kind of vehicle and the "required" options we were looking for before we got down to business. He is very nice and has a great sense of humor. I will definitely recommend Gandrud to anyone I know who is shopping for a vehicle and I will suggest they ask for Daryl.

Wanda Matuszewski, Green Bay, WI

 

Heather Skaletski & Stephanie Lewitzke
By Verchelle
01/12/ 2015

Thank you for your help with our annual party.� Your help with shopping, set up, and registration the night of the party is greatly appreciated.� It wouldn't get done without your help!

 

Dave Bjorkman, Tony Wauters, Collision Center
Comments on emailed survey
12/30/2014

We worked with Dave Bjorkman two years ago for a new lease and he was great to work with.� When that vehicle was totaled in an accident earlier this month, I knew who to contact to start shopping again!� Dave was great to work with...again!� I called him on a Monday morning, met with him that same afternoon, and we leased another vehicle with his help!� We LOVED the 2013 Equinox he introduced us to a few years ago so this car shopping experience was easy as we wanted to look at the Equinox again.� Dave couldn't have made this shopping experience any easier!� Tony Wauters in the finance department was also great to work with; very friendly and helpful! I certainly can't forget the guys over in the collision department.� Dan's team has been awesome and so helpful!!

Benjamin Smits, Green Bay, WI

 

Scott Sheroski
Comments on emailed survey
01/08/2015

Scott Sheroski has always taken such great care of us. During the deal phase he would send emails asking me to call him at my convenience because he knew I was at work. This is our third new vehicle from Scott in as many years and we have worked out all the details for each over the phone or through email because we live in Madison. Scott rearranged his Christmas travel to ensure that he was available when we picked up our vehicle because he knew we were in town visiting family; even though Scott could have had his partner help us he felt he had to be there because we are his customers. Scott also spends a great deal of time going through the features of the vehicle and before we came in to pick it up he tabbed all of the important pages in the owner's manual for quick reference (e.g. programming the garage door opener). Scott is a great sales rep and an asset to Gandrud Chevrolet.

Josh Jones, Madison, WI

 

Daryl Warren
Comments on Sales Satisfaction Survey
01/14/2015

We worked with Daryl Warren at Gandrud. He was knowledgeable, willing to do what it took to get us the vehicle we wanted, and very fun to work with. Buying this car was actually enjoyable and I attribute that mostly to Daryl and the rest of the team at Gandrud.�

Wanda Matuszewski, Green Bay, WI

 

Merissa McMichaels
By Glenn Hermsen Jr.
01/19/2015

I worked with Merissa on a customer vehicle, and from beginning to end, she did an outstanding job.� She took care of all the write up, history, put together an estimate, did a great job talking with the customer, got him into a loaner vehicle and then had the parts delivered to my work area. Now that's how we take care of customers, and techs.

 

Clemente Montano
By Jon's Driving Academy
12/30/2014

Always has a great attitude towards work and customers.� He's the reason I have my car serviced at Gandrud.

 

Daryl Warren
Comments on Sales Satisfaction Survey
01/14/2015

Daryl Warren Was Great! He took the time to show us everything; He made it clear we knew what He was telling us. This is Big! It makes us HAPPY. Thanks Daryl for the wonderful Leadership in buying our new Cruze.

Russell Bowers, Green Bay, WI

 

Jim Berken
WOW Nomination as Cashier counter
09/01/2014

I received excellent service at Collision Center when I brought my Chevrolet Cobalt in for an estimate.� He also notified me when my car was done, and brought it to the main Chevrolet building so I could pick it up after 5pm.

Karen Davies, Green Bay, WI

 

Steve Webster
WOW Nomination as Cashier counter
08/27/2014

Steve has gone the extra distance in assisting both of us with our vehicle concerns. He is one of the reasons our next car purchase will be at Gandrud.

J. Akkala - Sue Pavlik, Green Bay, WI

 

Jared Bartelt
Comments on email survey
09/09/2014

Jared did an excellent job throughout. I was pleased that there wasn't any pressure to buy. That is why we bought the car from Gandrud and not at the local competition. Great job!

Kenley Bruss, DePere, WI

 

Dave Bjorkman
Card sent to dealership
08/11/2014

I just wanted to let you know how much I appreciated the service I got at Gandrud. Especially the service I received from Dave Bjorkman.�The special care and information was the best I have ever received when buying a car.�We will certainly keep you in mind for future car shopping - that includes my family members too!�Thanks again.

Mary Ann Remmenga, Freedom, WI

 

Bob Gareis
Emailed note to dealership
09/03/2014

Hello, I had my 2011 Chevy Aveo serviced yesterday. When I called in, I talked to Bob in the service department. I wanted to you let him know how much I appreciate his help in getting my car fixed. He was able to answer all my questions and submit all the paperwork to my extended warranty coverage. Please pass this along to Bob's supervisor and Bob himself. His help was much appreciated and he's very good at what he does. Thank You!

Corey Wright, Green Bay, WI

 

Ed Baldwin
Comments on emailed survey
09/03/2014

Great customer service. I wasn't in the door for more than 5 steps when I was greeted with a friendly good morning by Service Rep Ed who got me going on my appointment. Everything went as planned and my appointment was finished in just under the time they had estimated. Thanks to the service department for a great job.

Kevin Wendt, Escanaba, MI

 

Dave Bjorkman
Comments on emailed survey
09/02/2014

Dave Bjorkman rates the best as far as not rushing the customer, and patiently answering all questions. He was very professional and personally attending to the needs of the customer. From the finance people to the receptionist, I felt truly part of a special family.

Karen Schroeder, Green Bay, WI

 

Jared Bartelt
Comments on email survey
08/21/2014

I work with Jared Bartelt and my experience was amazing! He took the time to listen to what I wanted and found the exact vehicle I was looking for. He made buying a new vehicle enjoyable and stress-free. He took the time to explain all the new features on the vehicle.�

Kyla Hischke, Shawano, WI

 

Dave Bjorkman
Comments on emailed survey
08/11/2014

We enjoyed the low pressure but informative sales person (Dave Bjorkman). He did a fine job presenting the features of the automobile. Additionally your business manager Tony Wauters was very professional and precise and swift going through the information to process the loan too.�

James Stange, Green Bay, WI

 

Jared Bartelt
Comments on email survey
08/05/2014

Jared did a great job. It should say something about his service that I bought 3 cars through him in a year.

Adam Zahn, Oconoto, WI

 

Shane Vercauteren/Jim Galbraith/Jess Vohwinkel
Comments on email survey
08/04/2014

I worked with Shane, Jim Galbraith and Jesse in finance. They were very helpful and made me laugh. I would recommend them to anybody that was thinking about buying a new car. They listened to everything I had to say and they did not pressure me at all. I don't like being pressured into buying anything. They found a great extended warranty that fits my needs. I am all about extended warranties they save you so much money.

Lori Hessler, Green Bay, WI

 

Ed Baldwin/Sam McBeth
Comments on emailed survey
08/11/2014

Sam McBeth, my normal service advisor was on vacation and Ed Baldwin subbed for him. Had the oil changed, seat belt recall repaired and had the side panel on the "drivers" seat replaced, as the fasteners had broken off exposing all the electrical connections.� �All work was done in an excellent fashion and done to my satisfaction. Although Sam was gone, Ed took care of me and all the work was done in the "Gandrud" excellent fashion. Thanks a lot Ed for the great job done in the same manner I expected, even though Sam was gone!!!!!!!!!!

Donald Schneider, Green Bay, WI

 

Mark Thompson
Comments on email survey
08/04/2014

This is the fourth vehicle we purchased from Gandrud, through our salesman Mark Thompson. Simply put he's excellent, and I can't imagine buying a car from anyone else.

Thomas Betka, Green Bay

 

Daryl Warren & Jeff Wautier
Comments on Sales Satisfaction survey
07/30/2014

I am beyond satisfied with my vehicle. I want to acknowledge the two sales associates that were outstanding in personality, explaining the vehicle to me, answering all my questions (and I had a lot) with no hesitation. Both are very knowledgeable in their field of car sale. They are Jeff Wautier and Daryl Warren in Green Bay, WI at Gandrud East. I thank them both for all of their help.

Diane Reed, Green Bay, WI

 

Rich Bridenhagen
Comments on emailed survey
07/29/2014

Rich Bridenhagen went above and beyond what was expected of him and worked with me in order to get me into a new vehicle and I couldn't be happier. They were nothing like their competitors and I didn't feel pressured by any of the staff, they treated me like I was somebody and showed me that they cared and that they weren't just there to make a sale. I would most definitely do business with Gandrud in the future.

Trista Pasterski, Green Bay, WI

 

Jared Bartelt
Comments on emailed survey
07/29/2014

We worked with Jared Bartelt on purchasing a Traverse. This is the 2nd vehicle we bought with him. He really made buying a vehicle a pleasure for us. He is so easy to talk with and does a great job familiarizing us with the vehicle. Jesse Vohwinkel, the finance manager also was very nice to deal with. Buying from Gandrud has been repeatedly a good experience.

Robert Baravetto, Green Bay, WI

 

Cody DuPrey, Chevrolet Service Tech
Comments on emailed survey
07/28/2014

I brought my car in to purchase new tires. When the tires were being installed, the mechanic noticed the rear brake line was bent and pinched and could possibly fail. The brake line needed to be replaced. He also noticed two other problems with my vehicle which needed to be addressed and showed them to me. I appreciate the safety issues pointed out to me. I had them repaired. Excellent service and good quality people which makes for a good experience.

Sue Albers, Green Bay, WI

 

Gandrud Service Center
Comments on emailed survey
07/25/2014

Gandrud has always taken care of my cars VERY FAST and always with EXCELLENT RESULTS. I will tell friends and family for sure about Gandrud and I hope more people come to you for their car troubles. THANKS.

Luis Mendoza, Green Bay, WI

 

Sam McBeth
Comments on emailed survey
07/22/2014

I always work with Sam in the Service Garage. He is so friendly and helpful. I always know I am going to get great customer service! Keep up the great work!

Mary Breivogel, Manitowoc, WI

 

Steve Webster
Comments on emailed survey
07/21/2014

The people at Gandrud are always very friendly and helpful. Steve Webster always gets me in and out as fast as he can and thoroughly explains my vehicle's challenges to me.

Faith Schweiner,� Denmark,WI

 

Chevrolet Store
Gandrud Team Members
02/25/2014

Everyone I've had contact with at Gandrud has always been friendly and courteous -. sales, finance, service, quick lube, parts, cashier, shuttle drivers and collision center, Always keeping you informed and very helpful from the first time we purchased our 2009 Traverse. When the need came for a new vehicle I didn't hesitate to go to Gandrud and only Gandrud to purchase that new vehicle.

Mary, DePere, WI

 

Chevrolet Store
Bill Anderson
02/25/2014

Dear Bill,
Just a quick note to say thank you so much for FINALLY fixing my car!� After a year, and 3 other places attempting to repair it, you were the one able to repair it!� My car is now safe to drive and I am not cold changing fuses.� Thank you again for your expertise and for getting it repaired when no one else could!

Lisa, Green Bay

 

Jeff Wautier & Steve Arndt
Comments on emailed survey
02/26/2014

As always it was a pleasure working with Jeff and Steve. Jeff found me the perfect truck and Steve got me the highest dollar trade in. I couldn't be happier with my purchase. There is a reason I will always return to Gandrud Chevrolet.�

Daniel, Algoma, WI

 

Chevrolet Service
Niko Rumeliotis
02/25/2014

When I first entered the oil change bay and told the tech that I needed an oil change and tire rotation, he informed me of a special that was available to me. This saved me some $$$$. I also talked to the salesman that sold us the Traverse and he helped me out with the hands free Bluetooth system that I had a few questions on. Another positive trip to Gandrud!!�

Richard, Green Bay

 

Chevrolet Store
Tom Joosten
Comments on email survey
03/01/2014

Our car shopping experience could not have gone any better. Tom Joosten really took the time to answer all of our questions, and was just an overall down-to-earth and friendly guy. I really appreciated the way he took care of us despite being extremely busy that day. Steve and Tony in finance were also very genuine guys to speak with. We walked out with exactly what we wanted. A great car with a great price, and most importantly, great customer service!�

Angela, DePere, WI

 

Chevrolet Store
Jeff Wautier
Comments on email survey
03/01/2014

I had an awesome experience. Jeff Wautier was excited to help me and showed his enthusiasm for his work. He made my experience fun! He really took the time to find out what I wanted and did some research to find just the perfect vehicle. I love my new car!!�

Patti, Green Bay, WI

 

Chevrolet Store
Rich Bridenhagen
03/02/2014

Very nice people; didn't try and sell me something I didn't need, listened to me. Showed me all my options and payment levels. Rich Bridenhagen was very knowledgeable and took us through everything on the SUV.�

Ryan, Green Bay, WI

 

Chevrolet Store
Steve Webster
03/03/2014

Steve Webster did a great job explaining the cost and expected time frame of my list of repairs. He helped me with a new transmission in the last 2 years, and did a good job today getting everything done. I actually should have fixed my rear wiper arm spring as they suggested, but I will spray it and otherwise fix it next time around.�

Robert, Green Bay, WI

 

Chevrolet Store
Sam McBeth
03/03/2014

Gandrud is the BEST dealer and service provider in the Green Bay area. Sam was AWESOME!!!!

Faith, DePere, WI

 

Chevrolet Store
Mark Miller
03/03/2014

Our sales rep was very accommodating, courteous, and informative. We had a great experience buying our new car. We felt Mark Miller went over and above to satisfy our needs.

Richard, Green Bay, WI�����

 

Chevrolet Store
Becky Webb
03/03/2014

My experience was very pleasant, my salesperson, Becky was very helpful and informative, I left with my new car very happy.

Paul, Lena, WI

 

Chevrolet Store
Daryl Warren
03/04/2014

Daryl Warren did an excellent job. I couldn't be happier with the service and attention that I was given.�

John, Green Bay, WI

 

Cherolet Service
Sam McBeth
03/04/2014

We live over 100 miles north of Green Bay and Gandrud Chevrolet is the ONLY place we buy and service our Vehicles.

Richard, Florence, WI

 

Chevrolet Store
Dave Bjorkman
03/04/2014

We came back to Gandrud because we had a good relationship with our salesman from a purchase 3 yrs ago. Everyone from the salesman to the financial gentleman to the loan gentleman were all just super.�

George, New Franken, WI

Chevrolet Store
Jeff Wautier
03/04/2014

This is my 8th Equinox from Gandrud since 2010...what else can I say...thanks again for another excellent transaction....

Marlin, Sobieski, WI

 

Chevrolet Service
Sam McBeth
03/04/2014

Hi Heather: 
Thank you for your professionalism and accommodating me in solving the problem with my directionals.  I was so nice of you to take time and personally address me.  I used my directionals constantly on the way home to Howard and they appear to be working properly. 
Note:  After my car was completed, I then told Sam McBeth that I had neglected to tell him that one of the lights on the mirror, above the dash, didn't work.  Sam was very patient and said that he would bring the car in and take a look at it, if I had the time to wait.  A few minutes later he asked me to show him the problem and indeed there was no problem.  I am wondering if the Hazard Switch that was replaced could have possible fixed that problem too.  Anyway, Sam, as are the rest of your staff that I have encountered, are all very polite and that's really a big deal with me. 

Karl and I have a small business and it's nice to be treated as a valued customer, as we try to treat our customers.
Again, thank you and your staff for accommodating me.

Carol, Green Bay

 

Chevrolet Service
Bob Gareis & Mark Miller
Comments on email survey
03/05/2014

Bob Gareis is one of the reasons I remain loyal to Gandrud and the other reason is the excellent sales presentation that Mark Miller gave to catalogue our owner’s manual and explain all the new features of our new vehicle.�

William, Green Bay

 

Chevrolet Service
Sam McBeth
03/06/2014

Gandrud's and their service person (Sam) have gone above and beyond my expectation. Both service people I have worked with at Gandrud’s are really there to help you.�

Richard, Green Bay

 

Chevrolet Store
Tom Joosten
03/07/2014

Tom Joosten was very friendly he made us feel as comfortable as possible. I would strongly recommend that if any of my friends or family needed a new car they request Tom.

Christopher, DePere, WI

 

Chevrolet Store
Mark Miller, Tony Wauters, Taryan Freeman
03/09/2014

Mark Miller was great to deal with he filled us in on everything about the car we wanted and Tony Wauters & Taryan Freeman were a great help too.

Thanks to all for the help.
Charles, Green Bay, WI

 

Chevrolet Service
Ed Baldwin
03/09/2014

Ed Baldwin goes the extra mile to explain vehicle service required and to make sure we bring in vehicles for inspection before warranties expire. Ed is our hero for keeping us on the road safely and enjoyably!

Joe, Green Bay, WI

 

Chevrolet Store
Jeff Wautier
03/12/2014

I have leased several vehicles from Ivan Gandrud and have always received the best customer service. Jeff Wautier is great to work with. He takes the time to find out what is important to me and finds a vehicle to match my needs and wants. He provides an excellent customer experience!�

Patti, Green Bay, WI

 

Chevrolet Store
Jared Bartelt
03/13/2014

Jared was wonderful to work with. He was able to answer all of our questions and was extremely helpful in the car buying process. I am very pleased with the Chevy Cruze that I purchased and would definitely return to Gandrud when we decide to get a new car for my husband.

Thank you!�
Jennifer, DePere, WI

 

Chevrolet Store
Scott Sheroski, Ryan Moran, Jesse Vohwinkel, Marylou Watermolen
Comments on PDS survey
03/19/2014

Scott Sheroski listens well, was very helpful, and is very thorough in his explanation of the whole process of buying a car from start to finish. He is an excellent sales person. He followed up in a timely manner, he listened to my wants and needs at this time, and a person can tell he loves his job. Ryan in finance was on top of the whole financing aspect and due to my unique circumstances, was able to help me. How about Jesse! He too was great and the fastest talking/easiest person I have met in finance. He explained my options and made the whole process easy. He went above and beyond the extra mile with me. Lastly, I would like to commend Gandrud for its recognition of needing a person at the front desk to greet customers and answer the phones. Mary Lou is very nice and is an excellent addition to Gandrud. Her blue hair is "cool" too. Overall, I walked out of the dealership with an excellent experience from start to finish!

Thank you!
David, North Prairie, WI

 

Chevrolet Service
Kyle Sawyer
03/20/2014

Kyle Sawyer offered exceptional customer service to me on my visit. This exceptional service is bringing me back to Gandrud for my car service needs going forward. Thank you again Kyle.�

Richard, DePere, WI

 

Chevrolet Store
Mark Thompson
Comments on email survey
03/24/2014

It was made very simple and easy to make things happen. I was very surprised and grateful for our salesman, Mark Thompson. I never thought the process could be so fast and simple! I have already recommended Gandrud to others!

Ashli, Dale, WI

 

Chevrolet Quick Lube
03/24/2014

The people there are wonderful! I have thought of going to other place to get my oil changed, because they might be cheaper. But I really like the people there. It is always hard to get my truck out of there because of other vehicles all around. But the guys there are so sweet they help direct me out.� Annette Dobson, Green Bay, WI

 

Chevrolet New
Jared Bartelt
03/26/2014

There is no other dealership in the Green Bay area that I would buy a car from. Gandrud is honest and straight forward. Salesman is very knowledgeable and helpful. My daughter had a good buying experience form Gandrud, that’s why I went there. If it wasn't for that I would be driving a Toyota Tundra now.�

Mark, Green Bay, WI

 

Chevrolet Sales
Scott Sheroski
03/26/2014

Scott Sheroski was great to work with. Very professional and worked diligently to dealer locate the one that best fit me. Very impressed!�

Matthew, Oconto, WI

 

Chevrolet Service
Steve Vue
03/25/2014

The gentleman that took my request and explained my service was extremely polite and professional. That is what stands out in my mind.Kudos to Steve�.. that truly will set you apart from all the rest.

Gary, Denmark, WI

 

Collision Center Staff
03/26/2014

“What a great experience.� I was in an accident and the staff there took care of everything for me.� The job was great�.but I especially liked getting my car back SO CLEAN!!!!� What a pleasant surprise.�

Thank you to everyone at the Collision Center.
Kristin, Hobart, WI

 

Chevrolet Service
Steve Webster
03/27/2014

Good Morning. My service was great. The service man that was assigned to me (Steve) did such a wonderful job. The mechanic was excellent also, he found what was wrong with my husband’s truck and fixed it right away. The cost was more expensive by $150.00 then if I would have brought the truck somewhere else but the quick and friendly service that I received was worth it. Thank you Steve and thank you for not treating me like I am just a woman that doesn’t know anything about vehicles.

Christine, Denmark, WI

 

Nissan Store
Greg Moran
03/26/2014

Dear Mr. Mangless,
I and my wife Roxy recently purchased a new Nissan Quest at your facility.� We have purchased and leased vehicles at Gandrud and Jepson in the past.� Prior to buying our new Quest, we had reservations about buying another vehicle from Gandrud.� Even though our dealings at Gandrud have been mostly positive over the years, we had heard from acquaintances that had had recent contact with Gandrud that their experiences had been mostly negative.� I have been a lifelong fan of General Motors products and always felt that GM was the brand I would stick with.

We had just returned a leased vehicle and were in the market for a new vehicle.� Luckily enough, our salesman, Greg Moran, had returned to work after an extended period off.� We had met Greg almost five years ago.� After Greg sold us one car and leased us another we knew that Greg was our man.� Greg not only convinced us to stay at Gandrud, but also convinced us to buy a Nissan Quest.� This is something that we never thought that we would do. Greg is honest, straightforward man and we are absolutely positive that Greg really cares about his customers.� He spent time with us to make sure that we knew everything about our purchase, and made sure that we knew every detail about the operation of the vehicle.� He followed up with phone calls and a thank you card.� I’m sure you would agree that Greg is a very valuable asset to your business.

We also had the pleasure of meeting Greg’s son Ryan who helped us finance the vehicle.� Ryan seems to be a chip off the old block and a fine helpful young man.

Sincerely,�
Keith, Oconto

 

Chevrolet Store
Mark Thompson
03/31/2014

Our salesman Mark Thompson was great, no pressure and showed us everything on the vehicle! Excellent from start to finish. He wanted to make sure we were getting the right vehicle for us.

Jeffrey, Two Rivers, WI

 

Collision Center
Body Shop Staff
03/14/2014

Brian Mier called to say he was very happy and pleased with the repairs and service.� “Tell everyone who worked on my vehicle it looks great; inside and out!”� The repair had been done at another facility, and they did a terrible job.� My insurance company okayed having Gandrud re-do the work and I’m very happy with the result.�

Thank you!
Brian, Abrams, WI

 

Chevrolet Store
Shane Vercauteren
03/20/2014

“When I came into the dealership I didn’t know anything about the Silverado.� Shane told me he had just started with Gandrud��I want to give credit where credit is due; Shane did a fantastic job!� You will probably see me in a month of two when the Forest Green color is available.”

Tom

 

Chevrolet New
Mark Thompson
03/31/2014

I just leased another vehicle from Mark Thompson and Steve Arndt.  They both have been great to my family and we now have all four vehicles at home From Gandrud.  Please make sure someone says something to them about the awesome job that they do.  

Thanks, Bryant, Green Bay, WI

 

Chevrolet Quick Lube
04/03/2014

Everyone in the service department was friendly & pleasant to work with - they were especially fast too - which I greatly appreciate as I had to be to work!� Tricia Doney, Green Bay, WI

 

Chevrolet Store
Daryl Warren
04/03/2014

We felt like friends instead of being the next sale or just a number. Daryl Warren is a class act. If it was not for him being patient and understanding with our 2 boys, we would still be looking at vehicles. Words cannot explain how great of an experience it was buying this vehicle.

Thanks.
Scott & Danielle

 

Chevrolet Store
Scott Sheroski
04/03/2014

Scott:
Once again all I can do is marvel at the SERVICE and support you and Steve gave me with regard to the vehicle exchange today.  Honestly, it was amazing! You both have restored some of my FAITH in American service. Seriously!!! You have no idea how sick I was and for you to help me when you didn't feel well either is unbelievable. 

I want you to pass my e-mail to your boss and the owner of Gandrud. You now have a customer for life.  I will do whatever I can to bring you more business too. I am not too shocked because you are a good person, Scott. You both deserve to have a great day tomorrow and in the future. By the way, I don't want to forget to mention your boss too. He has a nice way about how he treats your customers. 
What goes around comes around, and it will if you help people like you did. I sent one pen for Blue Hair and a small die cast piece to Steve. I have a small token of appreciation for you too, Scott. I am waiting until I can pick up my new baby. Again, thank you for everything. 

Best Regards, 
David, North Prairie, WI

 

Chevrolet Services
Sam McBeth
04/05/2014

Had a few concerns that Sam happily agreed to take a look at! He got me in quickly, kept me updated and answered all my questions. I was very pleased as usual. Sam has been great to me and is the reason I continue to be a Gandrud customer!

Tracy, Denmark, WI

 

Chevrolet Store
Jeff Wautier
04/03/2014

I like dealing with Jeff W. Have developed a good relationship with him and he helps us find what we are looking for.�

David, Green Bay, WI

 

Chevrolet Store
Jared Bartelt
04/04/2014

Jared was absolutely wonderful. He exceeded my expectations. He listened to my questions and addressed each one. He also remembers my story from my last visit... Impressive....

Julie, Green Bay, WI

 

Chevrolet Store
Bryan Ferrell
04/03/2014

Hi Bryan!!
We received your nice “Thank you” card.� So sorry it took us so long to respond to you. I want to express a big “THANK YOU” to acknowledge the exceptional and courteous service you provided to us when we bought the 2013 Chevrolet impala from you.� We really love the car!!

Again, thank you for the wonderful, caring service.� Please express my appreciation to Jesse and Brian as well.� I will recommend “Gandrud” to anyone looking for an auto.�

Happy spring, Dorothy and Dick
Green Bay, WI

 

Chevrolet Store
Dave Bjorkman
04/05/2014

I worked with a person from my hometown. He was very interested in our needs and went the extra mile to secure our satisfaction.

Thanks Dave!!!
Allen, Green Bay, WI

 

Chevrolet Service
Sam McBeth
04/05/2014

I called Sam up right away in the morning & told him my problem & i needed my vehicle back by 11am. He had someone pick it up from my work & by 11:15 he had the vehicle back to me. He did a great job & the service guys on the immediate needs of my vehicle. It was truly appreciated.

Missy, Denmark, WI

 

Chevrolet Service
Steve Webster
04/05/2014

Service consultant, Steve Webster was very friendly and helpful, showed that he cared about my problem and made sure that I was happy with outcome.

Scott, Green Bay, WI

 

Chevrolet Store
Jeff Wautier
Card Sent to dealership
7/31/2013

We recently leased a car at Gandrud Chevrolet.� We were assisted by Jeff Wautier and appreciated his help.� He was professional and thorough in helping us through all the steps. �We have purchased many cars over the years from Gandrud & have been happy with your service.

Again, we applaud the great job Jeff did & hope to continue coming back in the future.
Sincerely,
Kent & Sharon, Waukesha, WI 

 

Chevrolet Store
Dave Bergner
Comments on Cobalt Survey
8/2/2013

Dave Bergner is an excellent salesman. He personalizes the experience, spends sufficient time showing and educating us about the new vehicle's functions.�

John E. Combined Locks, WI

 

Chevrolet Service
Sam McBeth
Comments on cobalt Survey
8/2/2013

What can I say??? I love Gandrud. I've been coming to Gandrud for 16 years and would never consider any other dealer (or shop) for any automotive service. Just convinced my parents to purchase a new vehicle from there also. Gandrud is the best.�

Doug L. Green Bay

 

Chevrolet Store
Jared Bartelt
Comments on Cobalt Survey
8/2/2013

I purchased a 2013 Chevrolet Cruze several weeks ago on a particularly hot day (in the mid-90s). My son and I were surveying the vehicles at the Auto Plaza. A very nice man approached us in a friendly, but non aggressive manner. We discussed my automotive needs and he supplied us with information about the Cruze, which we had noticed. There were new and used models available. He gave us the data on both, with no pressure. He related well to my son and me, as well as my husband who joined us later. We chose the 2013 Cruze Chevrolet, totally our decision. The sales person who presented, sold, and educated me regarding the car was Jared Bartelt. He did a superb job regarding the functioning of the automobile; also showed me the service department and introduced me to one of the staff. Having spent my professional life as a teacher, I give him the highest recommendation. He presented all material in a user friendly manner. ��I am easily adapting to driving the Cruze; though it has many features that were not on my previous car. I would certainly do business with Jared and Gandrud Chevrolet in the future.

Sincerely,
Harriet, Green Bay

 

Chevrolet Store
Zac Riha
Comments on Cobalt Survey
8/5/2013

Zac was fantastic. Went above and beyond to find us exactly what we were looking for!

David G., Greenville, WI

 

Gandrud Car Show
Email sent to Gandrud
8/6/2013

A special thank you goes out to the Gandrud Dealership for putting on such a classy show this last weekend.
It means a lot to the small guy who works hard to make something out of nothing, and I speak for all.  I started working on this one right after graduation, in 1983 {30 yrs ago pictured, when I had hair}. Grandpa was still alive and we shared valuable progress moments together. 
Today you called me to say you won “Best of Show”, come and pick up your trophy, I was floored! � Makes all the years of rolling around that dirty garage floor feel good; and, this is one of my favorite Monday’s to remember!� I speak for all who share that passion!
 I’m glad I decided on your show and not Dorsch, my hats off to your organization!

Tim
PS>I know where I am going for my next car.

 

Chevrolet Store
Scott Sheroski
Letter sent to dealership
8/7/2013

About six months ago I decided it was time to replace my Chevrolet Silverado, so I stopped in to say “hello” and see what was available.
Immediately I was greeted by Scott Sheroski and we began the search for the perfect truck.� A few times I was indecisive and we had to start over, each time Scott was very patient and his focus was always on finding the truck that was right for me.
Ultimately Scott found the truck I wanted and had it delivered to your showroom.
Scott is a great salesman and is a valuable asset to the Chevrolet World.
Please thank Scott for me and let him know I will be back.

Sincerely,
Douglas, Green Bay, WI

Chevrolet Store
Jared Bartelt, Service Center, F&I
Comments on Satisfaction Survey
8/8/2013

Due to a breakdown of our 1999 Monte Carlo, we ended up at Gandrud Chevrolet. We had never been inside the doors of this dealership. After spending more than 40 years working at other automotive dealerships, I had no idea what to expect. We dealt with service, sales and finance, all in the same day. At no time did we feel uncomfortable with anything and left that day completely satisfied with our decisions and purchase.��

Michael, Sturgeon Bay, WI

 

Chevrolet Store
Scott Sheroski
Email to dealership
8/12/2013

Scott, I just wanted to let you know the chili was phenomenal!� Thanks so much for giving us the pack or we would probably never have found it, we'll definitely be buying more.� We are enjoying our Silverado, and appreciate having you work with us; you made it a very pleasant buying experience.� If a Camaro ever comes in that we could work a similar dealer with, please keep us in mind.

Thank you,
Sharon & Dean, Algoma, WI 

 

Nissan Service
Eric Vandenbush
Comments on NCSI survey
8/14/2013

Eric Vandenbush has been great over the past three years. I have recently moved from Green Bay but I doubt I will find someone like Eric who takes pride in getting you in and out while keeping you updated.

Kenneth, Green Bay

 

Chevrolet Store
Jon Rodon
Card sent to dealership
8/16/2013

I have been meaning to get this card out to you ever since I got my car!!� There is nobody who would just get taken to a car lot in Green Bay- dropped off- never test drove before- had high expectations of the car.� Found it to be a great car and you, a great salesman.� I have had many cars in the past, and this is by far the best!!� Smooth ride & the comfort I wanted�and it has “get up & go”!!� Thank you so much for your honesty, you are someone I can trust. And I got a nice deal on the Toyota.� I’m so happy!�

Thank you! Thank you! Thank you!�
Karen, Omro, WI

 

Chevrolet Store
Scott Sheroski
Comments on survey
7/3/2013

The purchasing experience was great. Scott Sheroski was very knowledgeable about the vehicle and a pleasure to deal with. My wife and I enjoyed the no hassle pricing and we feel we received a good deal. The vehicle was priced $3000.00 under book value according to my research. We will be in the market for a new car for my wife next year and Gandrud will definitely be the first place we look even though we live in Neenah, and I will definitely ask to speak with Scott again. And Scott; we can't wait to try the chili mix you gave us.�

Troy, Neenah, WI

 

Chevrolet Store
Becky Webb
Comments on Survey
7/3/2013

I bought a Chevy Equinox. I did most of my research online but the people at Gandrud were very helpful in answering any other questions I had. The financing came in where I wanted it to. Becky was very knowledgeable and went over every part of what the car could do before I drove it off the lot. Good experience.��

Patricia, Green Bay, WI

 

Chevrolet Service
Ed Baldwin
Comments on Survey
7/3/2013

Couldn't be more pleased with the remarkable service at Gandrud! I can always get a convenient appt. I am a Hospice Nurse, and sometimes need to be in remote areas in the middle of the night, and I DO NOT want to be stranded! I feel confident that the service team checks for any potential problems. A special thank you to Ed Baldwin in Service, I can always count on him!

Thank You!
Valerie, Green Bay, WI

 

Chevrolet Store
Kyle Sawyer and Dave Bergner
Comments on survey
7/2/2013

I purchased a 2012 Chevrolet Avalanche from Gandrud. There are plenty of choices out there for us consumers to buy vehicles and have them serviced. I chose to buy the Avalanche at Gandrud because a friend (Kyle Sawyer) spoke highly of the place he worked at and encouraged me to give them a try (I already used Gandrud for service on our older vehicles). He was right. After thirty-some years of buying vehicles this was by far the best experience. My sales associate Dave Bergner was extremely patient and knowledgeable, which made this whole thing a breeze.

Thanks,
Keith, Depere, WI

P.S. I love the truck!

 

Chevrolet Store
Jon Rodon
Comments on Survey
7/7/2013

I'm leasing a 2013 Cruze. The service was great. Jon Rodon was the staff member that helped me and he was wonderful. I looked at the Cruze back in May but could not get the payments into my budget at that time. Jon kept in contact with me and I was able to get the payments into my budget in June. Jon was great the whole time he was working with me. He was able to get me the car I wanted and a payment that I could fit into my budget.

Thanks Jon
Julie

Very Happy with my new Cruze .

 

Chevrolet Store
Rich Bridenhagen & Tony Wauters
Card sent to dealership
7/10/2013

Dear Gandrud Auto Group;
We just wanted to drop you a line to appreciate your employees.
We specifically worked with Rich Bridenhagen. He's very knowledgeable and professional.� He was one of the main reasons we bought our 2011 Cruze.

Tony Wauters, on the financial end, made the process flow smoothly.
Your training programs must be top notch.� It reflects in all your employees.

Thanks again,
Al & Julie, Merrill, WI

 

Chevrolet Service
Niko Rumileotis
Comments on Survey
7/11/2013

I came in for an oil change. When I picked up my vehicle and opened the door I heard a grating noise that occurs on occasion. Not only did Niko, the service person, explain to me in detail (using language that I could understand) what was causing the noise, he showed me where it was occurring, explained to me why he had chosen a particular product to use on it and what I could expect as a result. The door has opened smoothly and noiselessly ever since. Niko was pleasant, professional, and very helpful. He truly represented Gandrud Chevrolet well.

Christina, Green Bay

 

Chevrolet Store
Rich Bridenhagen
Comments on Survey
7/15/2013

I purchased a 2011 chevy Cruze. The service was great and I will definitely recommend my friends and come back in the future. Love my car!!

Thank you!
Brooke

 

Chevrolet Service
Comments on Survey
7/11/2013

I stopped by the Gandrud Chevrolet building to have my oil changed; as usual I received outstanding service from the staff. Enjoyed the waiting area; had an opportunity to watch the national/local news while the service was being completed on my vehicle. The waiting area also provided the local newspapers and the area was very clean. Payment of bill and departure was fast and friendly; as usual. I would highly recommend getting car repairs and service at your facility. Keep up the good work.

Thanks......Happy customer.
Holly, Green Bay

 

Chevrolet Service
Steve Webster
Comments on survey
7/16/2013

The minimum expectation is when a company does a good job. But in addition your team makes me feel appreciated and part of the "family".

Gerald E., DePere

 

Chevrolet Service
Steve Webster
Comments on survey
7/16/2013

We bought a 2013 Equinox this past April and decided that we wanted Gandrud to do all maintenance on both of our Chevys: the other one being a '98 S-10. I was very happy with the exam they gave it and the recommendations that the vehicle needed. They did the service promptly and I'm completely satisfied.�

Dale H., Green Bay

 

Chevrolet Service
Steve Webster
Comments on Survey
7/11/2013

Picked up a nail in my tire drove over and within 15 minutes they were able to look at my tire and thankfully repair it, as I was leaving early the next morning, July 4th on vacation. Your service department ROCKS!

Thanks so much for the continued amazing service.
Susan, Green Bay

 

Chevrolet Service
Steve Webster
Comments on survey
7/16/2013

I was very favorably impressed with Gandrud's Fast Lane lube-oil change-filter service. The service writer was knowledgeable and friendly. The work was completed as quickly as if I had taken the car to a neighborhood quick-lube business. The waiting room where I read the newspaper was clean, well-lighted, and comfortable. I think I've convinced myself to bring all our vehicles to Gandrud for LOF in the future!

Judith G., Green Bay

 

Chevrolet Service
Kyle Sawyer
Comments on Survey
7/17/2013

I have a difficult car to work on and Kyle Sawyer is always able to fix it. It runs like a champ.

Thanks again! 1995 Z28 Camaro
Tracy, DePere

 

Chevrolet Store
Jim Galbraith
Comments on Survey
7/17/2013

I leased a 2013 Chevrolet Cruze 1LT. I worked with James Galbraith. He was very helpful and everything went smoothly. I am very happy with my purchase.

Wendi S., Green Bay

 

Chevrolet Service
Steve Webster
Comments on survey
7/17/2013

Morning: Thanks for the opportunity to inform you of what an outstanding job, Steve Webster, does in your service department. Vehicle Maintenance can be costly, but he takes the "OUCH" out of it because he delivers great customer service. I was very satisfied with the detailing, and other maintenance that needed to be completed in a very reasonable time frame. Sure hope I don't see you soon, but when I do, excellent service is what I know I'll always receive at GANDRUD.

Thanks, Steve.
Linda P. Keshena, WI

 

Nissan Store
Chris Roberts
Comments on survey
7/18/2013

Excellent people to do business with!� Gandrud is a large dealership with a small and personal feel.� I was in the car business a number of years ago and Gandrud is truly the exception to the rule.� They treat people honestly and fairly.�

Great Job!�
Dan, Suamico, WI

 

Chevrolet Store
Becky Webb
Comments on Survey
7/24/2013

We purchased a 2011 Malibu from Becky Webb in March 2013 for our teenager daughter. Right away we felt we could put our trust and reassurance in Becky's hands. I got the sense right away that she was genuine and really had our daughter's best interest in mind. After the purchase Becky followed up to see if we had any concerns. My husband and I had planned on purchasing a family car this summer. Once again we turned to Becky. We made that decision based on the way Becky treated us while purchasing our daughter's car. We are very pleased again with the way she handled our purchase of a 2012 Malibu.

Thank you!�
Robert, Green Bay

 

Chevrolet Store
Dave Bergner
Comments on Survey
7/27/2013

I purchased a 2013 Chevy Silverado. Dave Bergner again did a great job working with me on this purchase. This is the fourth vehicle I've purchased working with Dave and I have always been happy with the experience!

James M., Green Bay, WI

 

Chevrolet Store
Mike McCaan
Comments on survey
7/25/2013

My husband and I purchased a 2012 Malibu a week ago Wed. Mike McCaan was our sales person and was excellent in explaining everything from the cars features to the warranties and extended warranties. We've dealt in previous years with Gandrud service department and when we purchased a new 2002 Monte Carlo and can only say we have always had the best service possible.

Timothy B, Green Bay, WI

 

Chevrolet Service
Bob Gareis
7/13/13

My car had a burned out fuse, Bob knew where it was helped fix.� Bob is always very knowledgeable friendly and helpful.

BIll

 

Chevrolet Service
Sam McBeth
By Patrick Doherty
7/8/13
Sam always takes care of any problems I have.� Always treats customers well.

Patrick

 

Chevrolet Service
Bob Gareis
7/23/2013

Bob is a great guy! Friendly and helpful service always!! J

Greg

 

Chevrolet Service
Doug Hoversn & Sam McBeth
7/26/2013

We called Gandrud from the road as we had no windshield wipers during a rain storm.� Doug fixed us right up and got us back on track for our vacation!�

Thank you!
Scott & Jody

 

Chevrolet Store
Dave Bjorkman
Replied to email survey from GM
4/3/2013

I would like to take this opportunity to thank Gandrud also for the excellence service I received while purchasing my truck. Everyone was really helpful and you could tell your staff really cared about making sure I was "completely satisfied" with everything I was getting. I would especially like to tell you what a great job my sales consultant Dave Bjorkman did. I've never had a sales person care and put as much effort into searching and finding me the exact truck I wanted than Dave did. I bought my previous vehicle from Gandrud "a Chevy Blazer" and always did the maintenance at Gandrud. Last fall I was getting the oil changed and I was walking around the showroom looking at the Silverado's you had on the floor. Dave came up to me then and asked if I had any questions and I told him I was going to start looking for a Silverado starting next spring. Dave went and got me a book on the 2013 silverado and took the time to show me all the features even though I told him I wasn't buying until next spring. He spent a good half an hour with me which told me right then that if I was going to purchase a truck it was going to be from Dave. I contacted Dave about 2 weeks ago and sat down with him for about 2-1/2 hours trying to find me a truck. Dave explained what was all included in each of the package codes that come on the vehicle, showed me what the different packages looked like with the trucks he had on the floor and gave me printouts of all the trucks he found that matched what I wanted. Dave went through (3) dealers trying to get me the truck I wanted. Then once the vehicle was here and we were coming to pick it up, Dave sat down for another 2 hours going thru the truck and showing me all the features. He even took the owner's manual and tab the individual sections along with highlighting the important information in the manual. That blew me out of the water!� That was just one of the many things that showed me Dave not only care about getting me the car I wanted but he really wanted to make sure I was "completely satisfied". I would not only see Dave in the future for any new car purchases but I'm highly recommending him to anyone that is checking out my new truck.

Thanks again for the excellence service!
Ronnie, DePere

 

Linda Bramer
Replied to email survey
4/3/2013

My experience with Linda helping me with my major purchase of the Honda was great. I will definitely be a repeat customer. From start to finish, everything went smooth, no pressure, just good service.

Thanks to all!
Mary, Green Bay, WI

 

Nissan Store
Ben Kallenbach
Replied to email survey
4/2/2013

We selected Gandrud Nissan as our new car dealer, because we have bought from Gandrud before and have had only good experiences.
2. The most memorable thing about our experience, was when our salesman Ben was delivering a car to it's new owner on the day we came in to make a deal on our new van. I hope I have his name correct, I think it was Chris. He came over to us and helped us with the purchase of our new van, We told him we already had Ben for our salesman and that Ben had done a very good job for us. Chris said not to worry, Ben would get the credit. We thought that was great, except Chris had done a lot for us and got nothing. We felt bad.
3. Gandrud is serving us wonderfully and we can't, at this time, ask for better.
4. We are very,very satisfied with Gandrud Nissan, and we love our new Van.

William and Judy, New Franken, WI

 

Gandrud Nissan Sales & Service
Card sent to dealership
4/9/2013

Hello, Recently I leased my second car in a row from Gandrud.� The things that made me come back are:� My salesperson, Jim Koski, who helped and made my purchase smooth!� Since this is my second Rogue I already know the service department is outstanding; from Matt & Eddie to the rest of the guys; they’ve always helped me with a smile.� Tim Lawson takes care of all the paperwork so easily and is always friendly and courteous.� Jason the sales manager took care of things for me and everything worked out easily.� I’ve bought a lot of cars in my life and I can say no other dealership was as excellent as Gandrud.� Gandrud will be the only dealership I do business with in the future!
You have employees and a company that you can be proud of.� Keep up the great work and I’ll spread the news of the best dealership in the area!� Everyone there contributed to the great experience I’ve had with your dealership.

Again, thank you!
David, A happy customer twice!

 

Chevrolet Store
Jared Bartelt & Mark Borter
Card sent to dealership
4/15/2013

“Thanks, One Small Word That Says So Much”

Managers of Sales & Service:
I just wanted to say you have 2 of your employees that we have recently had contact & worked with that do an excellent job.� “Jared Bartelt & Mark Borter”.� Jared sold us our 2013 Equinox & did a wonderful job thru the whole process.� His sales skills are great & he is a very pleasant salesman J.� I brought the Equinox in for a check up and a few minor questions.� Mark took excellent care of me, including a follow up call to make sure all was well!!

Great job to both of these guys!
Cheri & Mark, Suamico, WI

 

Chevrolet Store
Jared Bartelt
Card sent to dealership
4/15/2013
“Thank you so much�for everything!”

Jared:� I just wanted to say “thanks” for everything.� I love my Equinox and everything about it.� thank you so much for all you’ve done, the work you put into making it happen and making sure we understood how everything works!� You did a great job! J

Cheri & Mark, Suamico, WI

 

Chevrolet Service
Ed Baldwin
Card Sent to Dealership
4/22/2013

Hi, Ed!�
My wife and I just returned from a 2600 mile-10 day road trip through the southern states.� The new motor you installed in the 2005 Buick LeSabre purred all the way!� I plan to bring my maintenance work to you in the future.

Thank you,
Joe, Green Bay, WI

 

Chevrolet Store
Tyler Baker, Becky Webb, Sales Dept. Business Dept.
Email sent to dealership
4/19/2013

To Whom It May Concern:
It is not often that our society goes above and beyond for one another. It seems that we are always trying to do what is best for us first and everyone else second (if at all). Dan and I have been putting off buying a new car for quite some time now, in part, because from our previous experiences car buying has always been “buyer last” (sales and profits first). However, nothing could have been further from the truth last Saturday when we first walked into your Nissan dealership!

We came into the Nissan store thinking that we would purchase a late model Altima. Upon our arrival, Tyler (Baker) greeted us in a genuine manner. We didn’t feel like we were just another “possible sale.” Tyler knew we were pressed for time and was amazing in answering questions, getting answers quickly and educating us about your product. We fell in love with the Sentra, but felt we needed to give a look to the Chrysler 200. Tyler was not pushy in any way, shape, or form. He didn’t get snippy when we said we wanted to look at the Chrysler next. In fact, he drove us over there and introduced us to Brandon. From there Brandon was wonderful as well.

To be fair, we couldn’t decide upon a car. It was a tough call because both cars offered unique features and options. We went back and forth for the next few days, and both salesmen were professional, helpful, but most of all patient. They didn’t use the typical pressure tactics that many feel are synonymous with car salesmen. It was so refreshing to see associates stand confidently behind their product, knowledge and professionalism. They used those things to sell cars � not shady and sleazy sales tactics of “talking to my manager” while leaving us to fester for hours on end.

We spent the next few days going back and forth on the Chrysler 200 and Sentra. I stopped out and looked again, but I was growing concerned that they wouldn’t be big enough for us. Tyler answered a hundred more questions during that time � even when he was done working for the day; he sacrificed personal time to make sure that I was getting great service. We really wanted to buy the Sentra because Tyler worked so hard for us, but in the end, I knew that I had to get what was right for our needs.

A long story short, two days ago my husband had a few minutes and stopped in at the Broadway Automotive Chevy store to look at a Malibu. The car was a perfect blend of what we needed including a three inch wider back seat. We should have noticed the red flags right away, but to be honest, we both just wanted to make a decision and get the deal done. We knew we liked the Malibu. Shame on us for not immediately coming back to Gandrud. Needless to say, we were treated horribly. We were victims of the sit and wait�.sit and wait�let me “talk” to my sales manager game. When I went to walk our two toddlers around the store after almost 30 minutes of waiting, I came across our salesman and his manager shooting the breeze and laughing. Again, I should have walked out right then and there. Exhausted and frustrated, we proceeded anyway. This afternoon (4/18/13) we went to sign the papers on a Malibu LT1. I had checked and double checked the numbers several times with my sales person, his sales manager, and their finance manager. (I am detailed to a fault, and I know I probably drove Tyler a bit crazy!) Nonetheless, I should have known better. Wouldn’t you know, the numbers all changed today as we were getting ready to sign the papers. It was beyond insulting and disrespectful. We demanded the title to our Lexus back and the keys. Before leaving, I insisted on speaking with the General Sales Manager who proceeded to tell me that it was my fault because I left after two hours in the dealership yesterday. (I guess two hours yesterday and two hours today wasn’t enough for them to make an honest deal!) I have never been treated so poorly and shown such disrespect. We left as quickly as we could.

As soon as we got home I called Gandrud Chevrolet and asked to speak to the sales manager. Steve answered quickly, and listened intently has I told him everything you have just read. I really wanted a Malibu and was hoping Tyler could sell us the car, so he could get his hard earned commission. Steve Arndt was very understanding and explained that it wasn’t an option, but that the sales guys understand these types of things happen. I told him all the numbers of our previous deal and what we were looking for. Within twenty minutes, Becky (Webb) called me to say she had found our exact car. Within a few quick and very pleasant phone calls, she and I worked out all the numbers, financing, and all details that come with buying a car. I felt like we were back “home.” And the bonus is she even got us a better interest rate!
I can’t say enough about how much I appreciate you and your team working in such a professional and positive manner. It has made all the difference. You have earned a customer for life, and I will forever recommend your family of dealerships to my friends and family. Thank you all for restoring faith in the car buying process, and for being all around wonderful people. We are looking forward to picking up our Malibu on Saturday!

With Sincere Gratitude and Warm Regards,
Kate and Dan, Hobart, WI

 

Chevrolet Store
Jared Bartelt
Sent email
4/29/2013

Jared was our sales person and we could not have found a better one. He was very knowledgeable and answered all the questions we had at the time we asked them. I worked in the service industry all my life and people like Jared don't come along every day, hang on to him he is an asset to your company. Our purchase experience was excellent, or I would not have bought from you. We will be back for our next Unit.�� Everyone was very considerate and pleasant and wanted our visit to be positive, which it was

Thank you.
Raymond, Marinette, WI

 

Chevrolet Store
Linda Bramer
Card sent to dealership
4/29/2013

“Many thanks”

Hi Linda,
Many thanks for helping us find a nice vehicle.� We are happy with the Equinox.� But the Cherry Torte was the icing on the cake-delicious!

Thanks, again,
Dick & Mary, Green Bay, WI

 

Chevrolet Service
Sam McBeth
3/16/2013

Thanks for getting my Suburban taken care of & to GM for picking up the cost of fixing my 2 leaks AGAIN!!!� Glad they were able to take care of my vehicle at a time when I can’t afford to pay another big bill.:-)�

Sandy

 

Chevrolet Service
Sam McBeth
4/5/2013

Sam is the best service rep I have known.� I trust him completely for advice on repairs to my vehicle.� Gandrud is lucky to have such a professional person top represent them.

Stevre, Green Bay

 

Chevrolet Service
Steve Webster
4/8/2013

Steve was very pleasant to work with, seemed very knowledgeable and really explained what needed to be done.

Chad, Green Bay

 

Chevrolet Service
Mark Borter
4/19/2013

From my first phone call to the end of my service Mark was great.� He explained things clearly, so it was easy to understand.�

Thank you.�
Theresa, Green Bay

 

Chevrolet Service
Chris Hora
4/5/2013

I completely spaced out and forgot to leave me keys when I left my car here for an oil change.� Chris was awesome enough to cut a new key!� Super nice guy!

Thanks for the excellent service.
Kerie

 

Chevrolet Service
Bob Gareis
4/10/2013

Bob was great- found the most efficient way to fix my car, and kept me informed.� He’s one of the reasons I always come back to Gandrud for auto service.�

Rita, Green Bay

 

Chevrolet Service
Bob Gareis
3/11/2013

Bob is very courteous and stays on top of all issues.� Very personable.��

Thank you!
Henry & Joyce, New London

 

Chevrolet Service
Steve Webster
3/8/2013 & ongoing

Steve always does a good job of taking care of our needs and keeping us informed.� He always helps us figure out what is going to work out best for us.

Thank you!�
Korey & Faith, Denmark

 

Chevrolet Service
Josh Wilcox & Ashley McMahon
3/21/2013

I was in earlier this morning for an oil change and recall on my Impala.� I received fast and courteous service; the young lady even had my rebate form filled out.� Also the young man at the Quick lube Center was friendly, knowledgeable and professional.� I have been looking for a GM dealer in Green Bay, and now I’ve found it in Gandrud Chevrolet.

Thanks again,
Dan, Green Bay

 

Chevrolet Store
Dave Bjorkman
Sent email
4/16/2013

What can we say, Gary and I, but excellent service all around!

Thanks!
Gary and Marlene, Mishicot, WI

 

Chevrolet Store
Jeff Wautier, Sam McBeth, Heather Skaletski
Card Sent to Jeff Wautier
4/29/2013

Thank you for your kindness and catering to me-
Be sure to thank Sam for me and be sure to thank the lady in charge of the service department for seeing I got a new battery.� Sam told me she was the reason I got the new battery.

Francis, DePere, WI

 

Chevrolet Service
Steve Webster
Comments on DDS Survey
3/7/13

Steve was extremely nice and tried to explain things to me in a way that I could understand especially since I had never been there before!

Morgan, Green Bay

 

Chevrolet Service
Bob Gareis
Comments on DDS Survey
3/7/13

The guys went out of their way to make sure EVERYTHING that needed fixing got fixed before my warranty ran out. Gives you a feeling they care for their customers, and I like that!!

Scott, DePere, WI

 

Chevrolet Service
Josh Wilcox
Comments on DDS Survey
3/7/13

Always great service. Best dealership around and takes care of their customers!

Jeremy, Green Bay

 

Chevrolet Service
Steve Webster
Comments on DSS survey
3/11/2013

Steve Webster always takes care of any problem I come in with and gives me the greatest service and respect.�

Jeff, Lena, WI

 

Chevrolet Service
Josh Wilcox
Comments on DSS Survey
3/12/2013

It is always a pleasure to be greeted and appreciated by your helpful service staff, every time we arrive to have our truck serviced. Keep up the good work! ! !�

Paul - Abrams

 

Chevrolet Sales
Linda Bramer
Greeting card sent to dealership
3/11/2013

“Thank you”
Dear Linda,
Just wanted to send a little note to say Thank You!� My nephew, AJ, said he has never been treated so well by a sales person before.� And I have to say, as his cosigner, the way you treated me I would have to agree.� I will be looking for a vehicle soon to replace my Blazer and I will be stopping to see you!�

Thank you,
Chris

 

Chevrolet Service
Mark Borter
Comments on DSS Survey
3/12/2013

I was well pleased with the service provided. I thought it would take about 2 hours to complete the service but they had me back on the road in an hour. I love my 2002 Chevy Venture and am very thankful that Ivan Gandrud Chevrolet does such a great job keeping us on the road and safe.

Cheryl, Green Bay

 

Chevrolet Sales
Jared Bartelt
Card sent to dealership
3/25/2013

Jared,
Hi!� I'm loving my 2012 silver Malibu !� I want to thank you again!� After what happened to me on th highway I wasn't in the best state of mind to find a new car or even drive.� Every car I looked at, I wished was my G6, and that night never happened.� I know I was fortunate to walk away from it.� I felt you genuinely understood and were very knowledgeable and aware of my concerns.� Your customer service and professionalism skills are excellent!� I really appreciate your patience, honesty and advice.� I know I made the right choice, and as a result I will absolutely be back to purchase another vehicle from you in the future.� I'm sure I'll j\have a few questions for you along the way, so you'll be hearing from me.

Thanks A Lot!
Ellen, Oconto, WI

 

Chevrolet Store
Becky Webb
Card sent to dealership
2/22/2013

Dear Becky,
Thanks for making our new vehicle purchase a great experience!

The customer service we received through the whole process was outstanding. We feel its people like you, who still provide the "WOW" in customer service that deserve to be told. We love our new Equinox!

Ron & Jenny, Shawano, WI

 

Chevrolet Store and Service
Jon Rodon
Replied to email survey
2/28/2013

Why did I select Gandrud?
1) You, and Gandrud's support of local youth sports. I had the pleasure of dealing with you for a couple years when my son was playing Green Bay Babe Ruth baseball. I appreciate the support you gave us and the huge number of other teams Gandrud supports. So Gandrud was my preference going into the process.

2) Your service department. Sam has always done a great job taking care of us when our Tahoe required service. The quick oil change service is always good.

3) Jon, he understood that we knew what we wanted, didn't waste our time pushing things we didn't want and got us answers quickly. He made it easy to do business as did your finance guy. So far we are very pleased with both Gandrud and our vehicle choice.

Thank you,
Mike, Green Bay

 

Nissan Store
Card sent to dealership
2/26/2013

We recently attended the new owners clinic at Gandrud Nissan and found it very useful. So, We want to thank you for your part in making this experience possible.

After having owned a 2000 Xterra for over 10 years, we upgraded to a new 2012 Xterra in September. Many great improvements were made and since we enjoyed our 2000 model, we know we will have as much success with the new one. It was great to have an opportunity to ask questions and learn, so thanks again. Please pass our thanks on to everyone who played a part in this event.

Joan & Ken , Manitowoc, WI

 

Chevrolet Store
Rich Bridenhagen
Replied to email survey
3/4/2013

I would just like to say thank you to Rich Bridenhagen. I recently bought a minivan from him and I was amazed by his above and beyond customer service and understanding. Thanks to him and the service we received from him and the other associates that worked with us. My wife & I are truly Gandrud customers for life. Thank you Rich!

Sincerely,
Tyler, Green Bay

 

Chevrolet Service
2/20/13

Steve has taken excellent care of us in the past and we appreciate his good service.

Gerald Akkala, Green Bay

 

Chevrolet Service
Mark Borter
3/2/13

Mark provided excellent customer service. Great at walking me through the process of having my car checked.

Angela, DePere

 

Chevrolet Store
John Rodon
Card sent to dealership
2/5/2013

Instead of filling out a survey, I want to let you know Gandrud Chevrolet will get an A+ from me. Great Dealership, super Kind Employees, Sales People and Service Dept. best dealership I have ever dealt with. Love my "13" chevy Spark.

Joyce, Green Bay

 

Gandrud Body Shop
Matt Kopsi
Letter sent to dealership
2/8/2013

I would like to commend your body shop for a job well done. November 7th my 2010 Silverado was damaged by some falling debri from a large truck. That same day I visited your repair shop and was greeted by Matthew Kopsi. Matthew promptly assured me that he could make the truck as good as new. He took pictures and worked with me to assure that we found all the spots that had been damaged.

November 19th I dropped off my truck and met with Matthew, he set me up with a great loaner car and even called my insurance man and transferred the necessary information. Much to my surprise he called me a few days later and gave me the good news that the repair work was completed early and that my truck was as good as new.

Since I am very particular about the paint/finish on my automobiles I made a close inspection of my truck. I have to admit that it looked like new and the blended finish and the new application of clear coat appears excellent.

I would like to commend Matthew Kopsi for a job well done. And the men that did the work obviously know exactly what they are doing.

Thank you from a satisfied customer.
Douglas

 

Chevrolet Service
Sam McBeth
Comments on DSS Survey
2/8/13

The reason I continue to choose Gandrud is because of Sam McBeth. Sam is very professional and I trust him completely to advise me on service and repairs that my vehicle requires.

Steven, Green Bay

 

Quick Lube
Josh Wilcox
Comments on DSS Survey
2/8/13

Gandrud is one of the very few places I trust to service my truck. Keep up the good work.

Scott, DePere

 

Chevrolet Store
Christian Haase
Replied to email survey
2/8/2013

I came to Gandrud again because I have been dealing with you since 1998. I am always happy with the way I have been treated at your dealership. I have been to other dealers, but I have felt most welcome at Gandrud, and I feel that I always got a fair deal. I was really impressed with my salesman, Christian Haase. He remembered me and my vehicle from my last purchase, and really knew what I wanted. He explained all the new features on my truck to me, took time to answer all my questions, and really made me feel welcome. I will recommend both Gandrud and Christian Haase to all my friends that are shopping for a new vehicle. Thank you for making me comfortable buying a new truck and I am sure I will be back for my next one!

Mike, Kewaunee

 

Chevrolet Store
Jared Bartelt
Replied to email
2/7/2013

This is the FIRST time in our lives that we have returned to the same dealership AND wanted to work with the same salesman!!!!!!!!!! Need we say more?

Thank you for the great service!
Ken and Mary, Menasha

 

Chevrolet Service
Mark Borter
Comments on DSS Survey
2/12/2013

Your service is second to NONE! Love you guys, keep up the impeccable job you do for me.

Allen, Green Bay

 

Nissan Store
Tyler Baker
Replied to email
2/12/2013

I am very happy with our purchase of the frontier, sales staff and manager where excellent to deal with. We were treated great, my choice was between a frontier and a Tacoma, and all the reviews I read keep me coming back to the frontier. So far am very pleased with my choice. Also I am very glad I went to Gandrud Nissan.

Thanks for the great service!
Hank, Luxemburg, WI

 

Chevrolet Store
Jared Bartelt
Replied to email survey
2/14/2013

We love our Equinox. We appreciate everything Jared has done to make our experience so satisfying... He is an outstanding customer oriented person and went above and beyond to help meet our needs and answer our questions. I look forward to doing the survey when I receive it. Thank you for your support in our new purchase of our Equinox. I see your customers become family. It is very evident with your staff as everyone is so friendly and willing to help. Thank you very much.

Sincerely
Alice & Al, Green Bay

 

Chevrolet Store
Mark Bolzenthal
Replied to email survey
2/16/2013

I'm enjoying my chevy Malibu so much. It's very quiet and handles so nice. The Bluetooth phone connection works nicely. Love the heated seats and the dual heat controls. I love the remote start with the cold weather lately. Can't think of anything I do not love!

Karen, DePere

 

Chevrolet Store
Jared Bartelt
Card sent to dealership
2/18/2013

Thank you so much for making our truck buying experience better than we could have ever imagined!

Thanks again!
Jack & Brooke, Sturgeon Bay, WI

 

Quick Lube
Chris Hora
2/5/2013

Had my car in for an oil change, minor door
repair, and bulbs replaced. He got it all fixed up.
Overall a great attitude and nice guy. Give him a
raise!

Derek, Green Bay

 

Chevrolet Service
Sam McBeth
2/8/2013

Sam was very nice, efficient, and did an excellent job.

Emily, Niagara, WI

 

Chevrolet Service
Bob Gareis
By Renie Anderson
2/11/2013

Always helpful- Bob is one of the reasons we bring our car back to Gandrud for service.

Renie

 

Gandrud Parts
Lance Luedtke
By Dave Nooyen
2/12/2013

In my 65 years on this planet having to deal with our family vehicles, Lance is the greatest parts person I've ever dealt with. I've seen many, but Lance is not only knowledgeable, but he's courteous, prompt and extremely helpful. Great man; and reliable for my service. Thanks for having him on your team.

Dave, DePere, WI

 

Chevrolet Service
Bob Gareis
2/12/2013

For 20+ years I've been dealing exclusively with Gandrud. Each and every time I've dealt with Bob for my service requirements. Bob is helpful, knowledgeable, and courteous and instills confidence that my satisfaction is of the utmost importance. I'm proud to know him and as long
as he's here- I'm here.

Dave, DePere, WI

 

Chevrolet Service
Steve Webster
2/6/2013

Steve has been very helpful and informative in answering my questions. He returns my phone calls promptly and follows up as needed. He is honest & I feel I can trust his advice.

Dyann, Green Bay

 

Chevrolet Service
Mark Borter
Comments on DSS Survey
2/20/2013

I needed tires and called Mark Border, my service advisor, He was able to get me in the same day and complete the job. That's what I call service.

Randall, Green Bay

 

Chevrolet Store
Daryl Warren
Card sent to dealership
2/20/2013

Dear Mr. Warren,
I would like to sincerely thank you for how very helpful you were when I was buying my Malibu. I absolutely love my new car and am grateful to have bought it from such a great dealership! Thank you again for all your time and help! Take Care!

Sincerely,
Allison, Mishicot, WI

 

Body Shop
Jim Berken
01/11/2013

Excellent service. This is my second visit to the body shop and it was equally excellent as the first.

Kevin, Green Bay

 

Nissan Store
Tyler Baker
1/15/2013

I just purchased a vehicle from gandrud about two weeks ago. I had Tyler baker as my sales person and he was very polite, knew his product and very customer Service orientated. I saw most of the vehicles online to make my purchase easy when i came in. there was one thing that was missing from the car was a cover on the back seat. I will talk and show someone about that when I come in for a oil change. Otherwise the overall experience was good.

Keith, Green Bay

 

Great Service right here on earth!

Sam McBeth
Comments on DSS Survey
1/142013

Sam is very professional person. He was able to keep us updated on our service and he answered all of the questions that we had about the truck. Great employee! Brian Laluzerne, Green Bay

 

Chevrolet Store
Zak Riha
Replied to email survey
1/16/2013

My husband & I recently purchased a 2013 Chev Equinox from Gandrud. We were VERY pleased with the whole experience. The salesman, Zak Riha was very helpful, my husband is on crutches with a broken pelvis and Zak went out of his way to get the vehicles right to the door for us to test drive. Because we couldn't walk around the lot to look at vehicles Zak asked us questions to determine what was most important to us and then directed us to the vehicles that would best fill our needs. Zak's sense of humor helped made a difficult process much easier, he was patient and understood how hard a decision it was for us to pick out a vehicle. Everyone was very nice and we were treated very well. We wanted an extended warranty and that was explained very well. We would definitely come back to Gandrud again and recommend it to our friends.

We picked Gandrud originally because it is close to where we shop so we can have any service done without driving out of our way.
We are very happy with the Equinox.

Thanks, Sue & Gary, Greenleaf, WI

 

Chevrolet Store
Mike Cihak
1/21/2013

I had a great experience from the time my wife and I drove in, to the sale, to the financial part. You have great team members on your crew! We will definitely refer friends and family to you! Thank you for such a great experience!

Justin, Green Bay

 

Nissan Store
Chris Norton
1/28/2013

The experience was the best we have had in years of buying vehicles. The stress was minimal and mainly for the ease of access to the inventory via the website. We knew exactly which two cars we wanted to consider. The single price requiring no negotiation took out the main source of stress. We verified the price as the best in the area, i.e., we were able to get a price we may have received elsewhere, but we didn't have to spend time doing the dance to get to it.

The service received by everyone was another reason for such a good experience. This includes the financing and mainly Chris the salesperson. Chris was genuine, pleasant and informative, which is not the usual case. We would highly recommend Gandrud and Chris to anyone and we already have.

Thanks.
Brian and Sandy, Larsen Wisconsin

 

Chevrolet Service
Jim Berken
1/28/13

Amazing service as usual and my vehicle was washed as well...what an awesome surprise to pick up a clean car!!!

Susan, Green Bay

 

Chevrolet Service
Josh Wilcox
1/28/2013

I was completely satisfied with the service for oil change and it is my understanding that I can get all warranty work for my Buick done at Gandrud as well.

Dale, Green Bay

 

Chevrolet Service
Chris Hora
1/28/13

Chris did a completely satisfying job with the oil change. We were very pleased with Chris Hora.

Hans and Edith, Green Bay

 

Chevrolet Service
1/28/13

The great service and friendly people, Steve Webster and others in express lub, insures that I will be back with my Buick whenever it needs servicing.

Albert, Green Bay

 

Sam McBeth
Comments on DSS Survey
1/28/13

Sam Mcbeth is the best. He is very thorough and makes sure all the problems are addressed in the friendliest way. We always go to Sam for all our repair problems, we really appreciate him!
Jeffery Kurowski, Green Bay

 

Chevrolet Service
Ed Baldwin
1/7/13

Ms. Johnson called to express how much she appreciated Ed's help. She felt he went above & beyond with the service he provided during the car repairs. She said she will being service here from now on; previously went to Broadway. She says she's thrilled & impressed with Ed & our entire service department.

Quinn

 

Nissan Store
Jason Krueger, Glen Zietlow, Tim Norman
1/28/13

Dear Jason, Glen, & Tim,
Thank you all for your excellent service, assistance & patience with me in leasing my 2013 Nissan Rogue I love it! It rides beautifully & I've gotten a lot of compliments!

I learned a lot throughout the process & look forward to working with you gentlemen in the future. I wish you and Gandrud continued success in the future; you have my highest recommendation. Until next time, take care.

Warm regards,
Lauren, Waterford, WI

 

Chevrolet Store
Daryl Warren
1/29/2013

This is the 3rd new vehicle I've purchased from your dealership. I keep coming back for purchases & service because I'm treated fairly & respectfully. Our sales rep, Darrell Warren was awesome. He took all the time to answer our questions & concerns. He will defiantly be our sales rep of choice for any future purchases. And anyone I can recommend him to also. Your dealership is convenient, clean & friendly. Who can ask for more????

Thank you for your follow up. Much appreciated.
Debbi & Gary, Green Bay

 

Chevrolet Store
Mike Cihak
1/29/2013

I have purchased a few vehicles from Gandrud before. We moved out of the area about 9 years ago and recently moved back. Since moving back I have reinstated my habit of coming back to Gandrud for my service work and oil changes. I have always appreciated Bob Garies in service and I worked with Dan Mangless and Larry Zimmerman on some of their building projects. They've always been great guys to work with.

In my recent purchase I suddenly came into the market for a used vehicle. I appreciated how quickly I was able to get the trade-in on my old vehicle taken care of and back on the road in the Impala. Mike Cihak - as a new sales person - was efficient, knowledgeable and personable to work with.

I would say I was 99% satisfied with the purchase - the other 1% will come if I don't have any major issues with the Impala for the next 50,000 miles!

Thanks again - I appreciate the Gandrud Team!
Mark, Denmark, WI

 

Chevrolet Service
Sam McBeth
1/29/2013

Sam was very attentive to my truck issues. He even told me about a recall that my truck was under, that I didn't even know about. He was very nice!!!

Rick, DePere

 

Chevrolet Service
Sam McBeth
2/1/2013

Once again Sam McBeth took excellent care of me. He exemplifies the level of quality customer service and professionalism I have come to expect from Gandrud.

David, Green Bay

 

Chevrolet Service
1/26/13
Thank you for taking the time to explain the services to me, and do it with a smile!

Eileen

 

Chevrolet Service
Mark Borter
1/30/13

Mark took the time to explain the tire issue and worked with me to get a replacement and take care of the pro-rating.

Thanks, Mark!
David

 

Chevrolet Service
Bob Gareis
1/9/13

Bob, thank you for helping me with the concerned I had with my daughter's car, in Milwaukee. Its tough being a single Mom, worried about my daughter in another town and her car problems. You were very helpful in answering my questions.

Mary

 

Chevrolet Service
Sam McBeth
2/1/2013

Sam did a great job. I trust him completely and that is important...

Gordon, Green Bay

 

Chevrolet Service
Sam McBeth
1/22/13

Sam is a trustworthy man that I've seen for car related concerns since I was 16. I just turned 33!

Great , nice guy!
Shelly

 

Chevrolet Service
Sam McBeth
1/22/13

I've been coming to Gandrud for 14 years- wouldn't go anywhere else. Sam always gets me in when I need to and he goes the extra mile.

MaryJo

 

Chevrolet Store
Dave Bjorkman
Replied to email
2/4/2013

My husband and I worked with Dave Bjorkman two weeks ago to lease a new 2013 Equinox and we couldn't be happier. Ben and I first met Dave last fall. While our car was being serviced, we decided to start looking around at cars since we had planned to buy something in the summer/early fall of 2013. Dave was very accommodating and very helpful. We really appreciated that he didn't try to push or "hard sell" us a vehicle on the spot since we weren't ready to commit to a purchase at the time. Several weeks ago, we had that car towed to your facility where we worked with Steve in the service area to get our car back up and going. To our surprise, we had it towed a second time, one week later; and that's when we called on Dave's services again. When we met with Dave, we had three cars that we wanted to test drive and he was more than willing to help us out; in fact, he stayed late at work that evening to meet with us since my husband and my available times together are limited. We test drove those three cars and then Dave suggested the Equinox; needless to say, we fell in love with it! Concerned with the payments on a new vehicle, Dave introduced us to the idea of leasing and that was the direction we took. Working with several members of your team, we got a more than fair trade in value on our car, Ryan got us an approval on our financing application in 15 minutes and Dave just made the whole process a pressure free experience. Thank you to your team and especially Dave.

We purchased a Kia Sportage two years ago with Dorsch Ford and although we are happy with vehicle, their service and personnel do not match the quality of that at Gandrud. The car we traded in was purchased 2002 at your facility and I have only had it serviced at Gandrud. I have never had a bad experience with your service department and am excited that Steve said he could help us with servicing of our Kia too! We are happy to say that we are loyal customers of Gandrud and will be recommending our family and friends to work with Dave!

Thanks,
Stacy and Ben ~ new 2013 Equinox drivers

 

Nissan Store
Jim Koski
Replied to email
9/18/2012

From the first time we walked in the sales rep was very helpful and kind. Everything we asked was answered to our liking.
The car was ready on time clean and every part of the car was explained and easy to understand.
I would definitely come back to Gandrud for another car.

Thanks for everything.
Ken & Diane, Green Bay

 

Chevrolet Service
Bob Gareis
Comments on SSS Survey
9/21/2012

Excellent service as always. Bob G. has been a great help with whatever problems have come up. He has been our service adviser for the last 2 trucks purchased and look forward to working with him for lots of years.�

Len, Green Bay

 

Nissan Store
Jerame Nadeau
Replied to email
9/28/2012

I selected Gandrud Nissan because I have always wanted a Nissan. I went once to find a car, found a great one but it didn’t fit my budget. I came back 3 weeks later and found the perfect car for me and my family. My most memorable experience was that the person who helped me, Jerame, did not push me to buy the car. I have gone to other places where they are very pushy and it turns me off. You guys did an amazing job serving "the boss". I will definitely be recommending your services to friends and family. I am completely in love with my new Altima. I feel safe for me and my children. You guys did an amazing job and I am glad that I stepped onto your lot!

Thank you again!
Janelle, Green Bay

 

Nissan Store
Tyler Baker
Replied to email
9/27/2012

Hello, The Boss is happy!! I found the Nissan Rogue on the internet. Then I went to look at it at Gandrud.� I met Tyler first. Great first impression. He came across as a very nice person who answered my few questions very well. He wasn't pushy or trying to sell me something I didn't want. I liked that.

I found out my trade in was a lemon. Don’t remember his name at this time, but thought he did that as well as someone could. Telling me that is. Can’t be easy telling someone that. Me personally, I liked the honesty.

Everyone I came in contact with was very professional and nice. The next time I look for a different vehicle Gandrud will be at the top of the list!!

Thank you again
Tom, Appleton, WI

 

 

Chevrolet Service
Mark Borter
Filled out WOW form
9/20/2012

You were so great and kind and you found the best deal.� I will be back for service here from now on.

Thank you so much,
Mary

 

Chevrolet Service
Merisa McMichael
Filled out WOW form
9/20/2012

Thanks for being so helpful Saturday and today. You are the best.� Keep up the great work!
Thanks so much,

Mary

 

Chevrolet Service
Ed Baldwin
Filled out WOW form
8/24/2012

My stepson Tyler recently purchased a used vehicle from a private party.� We brought the car in to be detailed.� Both Tyler and i were so impressed with Ed’s knowledge, courtesy, and attention to detail that Tyler knows where he is bringing his car for future service.

Thanks Ed!
Tom

 

Chevrolet Service
Mark Borter
Filled out WOW form
8/29/2012

Mark was gery good to squeeze me in and I asked about tires and he printed off estimates for me.

Thanks Mark!
Diane

 

Chevrolet Service
Bob Gareis
Filled out WOW form
9/18/2012

Bob was very helpful in resolving our problem with smelly car.

Bill ���

 

Chevrolet Service
Sam McBeth
Filled out WOW form
8/20/2012

I brought my wife’s car in for service on the front brakes.� Upon further inspection, back brakes and rotors were also needed.� It may not have been what I wanted to hear, but Sam is excellent in his people skills and explaining what is needed to keep our car safe.� I really appreciate that.�

Thanks Sam!
Tom

 

Chevrolet Service
Mark Borter
Filled out WOW form
8/29/2012

Mark treats me like a person and not a number.� He explains everything in a great way.� He is always on top of his game.�

Thank you Mark!
Gail

Chevrolet Service
Allen Sharkey
Filled out WOW form
9/24/2012

The bulb was burnt out on our vehicle.� We were unaware of this fact when we brought the vehicle in for an oil change.� Allen looked for us in the dealership just to make sure we were aware of the situation.�

Myron

 

 

Alex Grant
Filled out WOW form
8/2/2012

We were stranded 1/2 mile away from your business. Alex came to help us.� He was so polite, professional, and comforting.� Thank you for making it a little easier on us.� We live in IL and going to NMU.

Thanks again,
Tom and Kathy

 

Chevrolet Service
Jim Christianson
Filled out WOW form
8/13/2012

Very friendly and a good driver.

Jane

 

Chevrolet Service
Mark Borter
Filled out WOW form
8/14/2012

Excellent assistance in decreasing price and searching for reasonable costing parts.� He also explained things very well.

John

 

Chevrolet Service
Allen Sharkey
Filled out WOW form
8/11/2012

Brought vehicle in for oil change & instead of doing just the oil change, he checked gauges, which wasn’t needed.� He did an overall check and found a nail in my tire! VERY PLEASED with customer service.

Thank you!
Diana

 

Chevrolet Service
Adam Kitchenmaster
Filled out WOW form
8/16/2012

Came last week for oil change, 1 hour wait, had to drive to the U.P. I was worried about oil percentage, he checked it and it was low, he topped it off with a smile, I returned here safely!� Kudos to �real customer service.� I thought it was a thing of the past! J

Thanks,
Lorri

 

Chevrolet Service
Bob Gareis
Filled out WOW form
8/8/2012

Bob always gives me excellent service.� He always seems upbeat and to enjoy his job.� I come to Gandrud because of people like him.

Thank you Bob!
Greg

 

 

Chevrolet Service
Clemente Chavez
Filled out WOW form
8/21/2012

Excellent help, very friendly, and an overall nice person.

Shirley

 

Chevrolet Service
Allen Sharkey
Filled out WOW form
8/3/2012

Did an awesome job explaining synthetic oil in my new vehicle.� Was very pleasant and delivered great customer service.� I’m a long time customer and receive the same great service always!

Cathy

 

Chevrolet Service
Bob Gareis
Filled out WOW form
Last 10 Years

Always honest
Work done well and on time
Friendly, courteous
The reason we buy Chevys rather than Toyota or Honda is the great service Bob has given us over the years

Sherri

 

Chevrolet Service
Steve Webster
Filled out WOW form
9/29/2012

Great service! J� Saved me extra money by getting a part put in at the same time of service.
As always, great job Gandrud!

Diane

 

Chevrolet Service
Steve Webster

Filled out WOW form
9/26/2012

Everything he did was great! Called to let me know status.� Because of all the miles I had to drive back and forth he threw in oil change.� Very nice touch. J

Eileen

 

Chevrolet Service
Mark Borter
Filled out WOW form
9/1/2012

Great service and very friendly.� As far as I’m concerned, he is very knowledgable.

Thanks!
Rick

 

 

Chevrolet Service
Allen Sharkey
Filled out WOW form
9/7/2012

Excellent customer service! Made sure I understood everything.� Explained pit stop service.� Love Gandrud! Keep up the great work.

Mary

 

Chevrolet Service
Clemente Chavez
Filled out WOW form
9/10/2012

Just friendly and always has a smile on his face! I have been coming here a long time.� Very welcoming staff in office and in auto area!

Mary

 

Chevrolet Service
Bob (Shuttle)
Filled out WOW form
9/20/2012

Thanks for your kindness and the ride.� You are a great person.� Keep up the great work.

Thanks,
Mary

 

Eric Webster
Customer called to compliment Eric
9/6/2012

Daniel called to compliment Gandrud on how thorough our technicians are.� His vehicle had been at another shop and he was uneasy with the estimate and repairs at that shop.� He had his vehicle removed from the other shop, and it was the diagnosed by Eric Webster.� His actual repair cost was $1,700 less than the first shop.� Dan said he will definitely recommend Gandrud to all of his friends that own diesels.� “Gandrud diesel techs know their stuff.”

 

Chevrolet Service
Steve Webster & Mark Borter
Filled out WOW form
8/9/2012

We have been here twice with our Acadia and both times Steve and Mark have been over the top amazing!� They keep you up to date with what is going on with your vehicle and you can tell they both care.� We have been to other dealerships and we will always make the trip from Appleton to have our vehicles serviced here.

Thank you!
Dan & Terry

 

Chevrolet Service
Ed Baldwin
Card sent to dealership
10/1/2012

Thanks for getting our TrailBlazer in for a new battery and especially for noticing screws needed tightening on the shifter.
Great job, I was out of there is 45 minutes.

Wonderful and a great time.�
Satisfied Customer, Green Bay

 

Nissan Store
Dave Bjorkman
Replied to email
7/16/2012

Why did you select Gandrud Nissan as your new car dealer?
I almost always buy my vehicles from Gandrud. The vehicle I wanted was on the used lot and the price was right. I also KNOW that Larry and the guys in the service department will take good care of ME and MY vehicle.

Describe the most memorable thing about your experience.
My salesman, Dave, had a good sense of humor and was patient with me as I kicked every tire on the lot!

What can we do better to serve ‘the boss’?
Keep doing things as you are. No sales pressure, good selection, and good service.

Based on your recent purchase experience how satisfied are you with Gandrud Nissan?
100%

P.J., Greenleaf

 

Chevrolet Store
To Gandrud Auto Group
Sent email (unable to print photo)
7/20/12

Hi Scott,
I'm not sure who handles the sponsorships, but Thank You to Gandrud! ��As you can see in the photo attached our daughter, Arabella played soccer this summer on the Howard Suamico United Soccer team. Her team was sponsored by Gandrud.� She has enjoyed it very much. Just wanted to say Thanks!

My Impala is very nice. I'm still enjoying it.

:-) Have a great Day.
Melissa, Green Bay

 

Chevrolet Store
Dave Bjorkman
Replied to email
7/24/2012

Hi Verchelle
This is the boss speaking. My son bought a Dodge Avenger from you 2 years ago. I went with him when he bought it. We liked your one price deal. You gave him a nice price on his trade in. We knew this was it. He bought it. So now I started looking for a new car. I checked Cars.com and your internet site. You have a large selection of vehicles compared to other dealers. Your selection was down a quite a bit now, but I found the car that I was looking for. Dave B. did a very excellent job explaining all the good things about an Impala. I was hoping to get $1000 for my 1997 Buick on a trade in. I got $1100. We were very happy. I do like your 0ne price deal. No hassling or negotiating. We wanted to look at a Jeep Compass before we bought the Impala. I told Dave that we were going to walk across the street and look at one that you had there. Dave took us over there and we looked at it. We didn't like how it sat compared to the Impala. The Impala was much more comfortable. Your Dealership is the only one that we visited. We had a very good experience dealing with you. In a few years my wife will need a new car. We'll be back. Keep up the good work.

Thank you,
Dan and Audrey, Reedsville, WI

 

Chevrolet Service
Mark Borter
Comments on DSS Survey
7/26/2012

It was very nice.� The service person told what needed to be done and what I should think about having done. It was all fixed. After the repairs, the 12 year old truck drives like the day it came out of the show room.

Thanks! �
Lloyd, Green Bay

 

Chevrolet Store
Becky Webb
Replied to email
7/27/2012

It wasn't so much selecting Gandrud to purchase my vehicle. It was more like selecting the sales rep that I wanted to work with. Becky Webb is absolutely fabulous! She really shows she cares and wants to make sure she is not only meeting the customer's expectations, but making sure they are getting the best deal for their hard earned money. She spent a lot of time making sure she found the right fit for me in comfort as well as payments. I think I would follow Becky to any dealership she went. She was fantastic! I also have to give a big hand to her partner Daryl. When Becky was gone, he answered all of our questions and made sure we really understood how a lease worked. Neither of them felt as if they were salespeople. They both seemed to generally care about us as people rather than money in their pocket.
The business manager (Tony) at the Chevrolet dealership was knowledgeable and friendly and informative.
Overall, I definitely will choose Gandrud again and would highly recommend either Becky or Daryl to anyone looking to buy a car.

Thank you. If you have any further questions, feel free to ask.
Christopher, Pulaski, WI

 

Chevrolet Store
Mark Thompson
Replied to email
7/31/2012

Why did you select Gandrud as your new car dealer?
While searching through several dealer websites, I stumbled upon Gandrud Chevrolet. I was pricing a 2012 Cruze with different places and used the “chat” feature on the website. I really liked the fact that I was immediately given the sticker price and the price Gandrud could get the car for me. No back and forth haggling or confusion.

Describe the most memorable thing about your experience.
The FAST service and willingness of the staff to go out of their way to make my buying experience enjoyable and relaxed. My salesperson stayed well past his ending work hours at 5pm (until 7) and even came in on his day off since that was the only day I could make it to Green Bay to pick up my car.

What can we do better to serve ‘the boss’?
It is a long process from driving the car to signing the final papers so it would be nice if your staff offered the customers a soda or water.

Based on your recent purchase experience how satisfied are you with Gandrud Chevrolet?
VERY! I would definitely recommend Gandrud Chevrolet to anyone who is looking to buy. The prices and service can’t be beat!!�

Lee Ann, Neenah, WI

 

Chevrolet Store
Becky Webb
Replied to email
7/31/2012

We went to Gandrud even though we live in Appleton because we liked the prices and had an unpleasant experience with a pushy salesperson here at Bergstrom. Bergstrom did not want to come down on a used 2011 Impala that we were looking at. But we soon realized the back seat of the newer Impala was too small for our needs and we started thinking about moving up from a sedan to an SUV. On a whim we drove to Gandrud to check them out because of the no-haggle pricing. Becky Webb came out with her smiling face almost immediately after we arrived to admire the Chev Equinox's. She was friendly and helpful, but never pushy. We had never driven an Equinox. Becky was extremely knowledgeable about all of the gadgets on the car. She was never pushy. After the test drive, we went inside and started making the deal. We told her we needed to think about it because we had never bought a brand new car before. We just wanted to make sure that the payments were comfortable for us. After a visit to our bank, we called back and confirmed that we wanted the car. We came back and sealed the deal. We could not be happier. The price was the same as many used Equinox's we've seen. We bought it because of the gas mileage, the roominess, and all of the safety features. We just really "clicked" with Becky and she was just wonderful from start to finish. She's really something! We also bought the extended warranty and had a great experience with Ryan, too.

Thank you, Gandrud! You are now our car dealer!
Mary, Appleton, WI

 

Chevrolet Store
Marylou Watermolen
Comments On PDS Survey
8/1/2012

I have been buying cars since I was 16- this was one of the best overall "car buying" experiences I have had. Everyone concerned, beginning with the receptionist, Marylou, I spoke to as I walked through the door, was a complete professional. If my truck turns out to be as good as the people at the dealership, I will indeed have made a great purchase.

Larry, Menominee, MI

 

Chevrolet Service
Sam McBeth
Comments on PDS Survey
8/31/2012

This is the fifth SUV that we have purchased from Gandrud over the last 14 years. This indicates that we are satisfied with the Chevrolet vehicles. We have been completely satisfied with the service and customer service provided by Gandrud. Sam McBeth is an exceptional service manager and does a great job in providing the required maintenance as do other members of the service department. We look forward to working with him and the staff in providing this service to us.

Don, Green Bay

 

Nissan Store
Chris Roberts
Replied to email
8/22012

Everything was great. I chose Gandrud Nissan because of the good experiences I've had at the Chevy and Dodge dealerships. I chose Nissan because of the reputation. The most memorable part was the test drive. I couldnt get over what a nice ride the Sentra is. I've always had big cars so this is a huge change for me. Also driving a vehicle with the CVT was a neat experience. As far as changing or doing something better, I have nothing. That's why I came back for the 3rd time in 8 months. Cheers to all you, and God Bless.

Dennis, New Franken

 

Nissan Store
Tyler Baker/Lance Luedtke
Replied to email
8/6/2012

I love my new Rouge. I have never had an SUV before but always wanted one. If it hadn't been for Lance Luedtke (my stepson) I probably would not have bought a new anything.

My purchasing experience went so very smoothly. Everyone was eager to help me in any way. Tyler was very eager to make sure I understood all of the computer aspects and made sure I left without any doubts. I would like to thank everyone I worked with and there were man.

Thank You and I'll be seeing you in 4 years.
Maxine, Luxemburg, WI

 

Chevrolet Service
Ed Baldwin
Comments on DSS survey
7/23/2012

Even though we stopped in while out of town with a tire issue, we were treated quickly and given great service. We dealt with Ed and he was very accommodating and made sure we knew exactly what was being done at all times. Very great service!!!!�

Karen, West Allis

 

Chevrolet Service
Allen Sharkey
Comments on DSS survey
7/31/2012

I was VERY impressed with the service manager. He educated me concerning my warranty policy, and I learned more than what I knew going in...WOW, amazing!

Thanks!�
Nancy, Green Bay

 

Chevrolet Store
Mark Thompson
Replied to survey
6/4/2012

I am very satisfied with my new truck purchase you were very straight with the price. I like dealing with Mark, he was very nice to deal with. If I buy another truck or my son ever does I will recommend you to my son too.

Thank you,
Donald J, Niagara, WI

 

Chevrolet Service
Bob Gareis
Comments on DSS survey
6/6/2012

I was pleased with the service on my truck; the window is not as loose as it was. It was nice to have Bob G. take care of me and your company should be proud to have employees who have been there for 20 years. I remember Bob when I came there back in the 90s with my Lumina.

Thanks again,
Jeff, Green Bay

 

Nissan Store
Chris Roberts
Replied to email survey
6/4/2012

Sales and purchase of my 2012 Murano was great. All personnel who helped us were great. I would recommend all sales personnel and your dealership.

Joseph, Green Bay, WI

 

Chevrolet Store
Mark Bolzenthal
Sent Card to Dealership
6/8/2012

Thank you! Thank you! Thank you!!!! You're Terrific!

Mark,
Thank you for making our car buying experience a great one! We really appreciate all of your help.

Demetrio & Belen, Green Bay

 

Chevrolet Store
Mark Thompson & Jared Bartelt
Replied to email survey
6/7/2012
Hello,
I received your email today, and will be happy to provide the information that you have requested. The reasons that we selected Gandrud were that Mark Thompson and Jared Bartelt were very straight-forward with us and answered every question that we had along the way. We also felt that the price of the vehicle was competitive and fair.

The most memorable thing about the experience was driving the vehicle and the security of knowing that the vehicle has bumper-to-bumper warranty coverage until 100,000 miles (through the extended warranty plan that we purchased). We are also pleased with the GM Certified service plan that we have with the vehicle. We are very pleased with Gandrud Chevrolet, and look forward to working with you in the future.

Sincerely,
Terry and Karen, Menasha, WI

 

Chevrolet Store
Gandrud Team members
'Over coming obstacles every day'
Jared Bartelt
Comments on DPS Survey
6/8/2012

I am very satisfied with my friendly helpful salesperson. I live 2 hours away but would come back again because it was so thorough and I got a great deal on the vehicle.

Carol, Campbellsport, WI

"I see what makes Gandrud great.....it's the
people"

 

Chevrolet Store
Dave Bjorkman
Replied to email
6/8/2012

I moved here from Marysville Ca. two years ago and I've always been a Chevy truck person. However after dealing with some other dealers in Green Bay and the surrounding areas (Neenah) I was preparing to purchase a different make. On the day I was to take delivery of a new (non Chevy) pickup I told my wife that I should give Chevy one more chance to sell me a truck. That's when I came to Gandrud. My Gandrud experience was very pleasant; the sales person (Dave Bjorkman) was very knowledgeable and informative. No pressure, very polite, no bad mouthing other makes and dealers. Dave showed me everything Chevy trucks had to offer, which set Chevy ahead of the competition. I'm pleased to be the owner of a new 2012 Silverado. I'll for sure be back to Gandrud in the future.

Dale, Green Bay

 

Chevrolet Store
Mark Thompson
Replied to email survey
6/11/2012

I just wanted to let you know we had a great experience with Gandrud, especially with Mark Thompson. It's not my first vehicle I bought from him and it won't be our last. He makes you feel comfortable during this process, which is most important when making a big financial decision. Thanks for asking for our input.

Thanks,
Garry, Sobieski, WI

 

Chevrolet Store
Scott Sheroski
Replied to email
6/1/2012

Hi Scott!
Thank you for the email! I had a wonderful weekend home with my family. It was a lot of time in a car going back and forth to the Cities, but I am so glad to have my new car! All of the traveling was very comfortable. I'm really enjoying it. Thank you for all of your help with everything. Both my dad and I found you to be very knowledgeable about the Equinox , and easy to get a hold of when we had questions. Buying a car can be kind of a stressful experience, but it was really great working with you.

I hope you had a great weekend with your family too in Michigan. Thank you for the follow-up.

Becky, Green Bay

 

Chevrolet Store
Jared Bartelt
Replied to email survey
6/18/2012

We saw the 2011 Yukon online and responded via email to Gandrud. Jared Bartelt called us within 10 minutes to discuss the Yukon. We were going to Green Bay (we live in Sturgeon Bay) the next day, Saturday, and made an appointment to test drive the vehicle. When we arrived Jared had the vehicle ready. We took the vehicle for a test drive and loved it and decided we wanted to purchase it. Since we were meeting people in Green Bay we did not have time to do all the paperwork, etc. and made an appointment to finalize the purchase on the following Monday. We came in on Monday, Jared was ready for us, the vehicle was ready and Tony was ready for us. The transaction was the smoothest we have ever had. Jared and Tony were professional, knowledgeable and courteous. We compliment them both highly. They made purchasing a vehicle an enjoyable experience. Jared was complete in showing us all the detail of the Yukon and offered to help us at anytime if we had questions. He called us, sent a note of thanks and we are very pleased with him, Tony and Gandrud. We will recommend Jared and Gandrud to our friends and family.

Thank you,
Mary and Dave, Sturgeon Bay, WI

 

Chevrolet Store
Becky Webb
Comments on PDS survey
6/20/2012

Becky Webb was a breath of fresh air with regard to dealing with a sales consultant. She is very knowledgeable and courteous. I would recommend Becky and Ivan Gandrud Chevrolet to everyone I talk to. I absolutely enjoyed my experience.

Shannon, DePere, WI

 

Gandrud Body Shop
Julie Nimocks
Card sent to dealership
6/21/2012

Dear Julie,
I had to write and thank you for all your help on Wednesday with my black Suburban. I was in a real quandary as to what to do with my dragging, damaged front end. Your duct tape solution was perfect and your assistance upon our arrival was incredible. What looked like a 'bad day' turned into a very nice one. You made all the difference. I wanted you to know that.

Thank you again!
Lynne, DePere

 

Chevrolet Store
Jared Bartelt
Comments on PDS survey
6/20/2012

Jared was the best sales person I have ever dealt with. Can't say enough about the great service he gave us. We traveled over 100 miles to purchase our vehicle from them!!

Thanks so much!!
Danette, Rapid River, MI
WOW!!!!

 

Chevrolet Store
Scott Sheroski
Replied to email
6/25/2012

I just joined the list of HVS employees who have purchased vehicles from Gandrud. I had actually purchased a used blazer from Gandrud many years ago and had a great experience with the service staff.

Scott Sheroski was excellent at figuring out my needs and setting me up with a new Traverse. He was very thorough and easy to work with. The experience of buying a car from Gandrud was all good, and I'm really enjoying the new Traverse.

Thanks to all!
Sam, Green Bay

 

Nissan Store
Ian Marcussen
Replied to email survey
6/23/2012

I choose Gandrud to purchase from because I did some research on the internet prior to purchasing regarding Green Bay Dealers and you were the only one that came up with a 30/30 overall score rating, impressive. I know a few other people who have purchased vehicles from you and they have good things to say, so not worried about buying a lemon or feeling like you would get ripped off, especially being a single woman making the purchase, which sometimes happens.

Salespeople and everyone there is friendly, professional and polite, which is the way it should be!! Love the car, was immaculate when I picked it up, would definitely buy from you and again as well as recommend you and this car for anyone interested in purchasing a vehicle. Wanted a 2010 or 2011 Nissan Altima as consumer reports listed that car as their top pick for those years, not for 2009 or 2012. Wanted one with a sunroof that did not have black leather interior, that was hard to find. Decided I could do without the sunroof, especially after my brothers shattered to pieces in his suburban over Memorial weekend.

Kudos to Ian for his knowledge, friendliness, professionalism and consideration in really listening to a customer!

Thanks for all you do, it is appreciated and noticed. Makes buying a car a pleasant experience!!

Have a wonderful week!
Julie, Green Bay

 

Chevrolet Store
Scott Sheroski
Replied to email
6/24/2012

My wife and I had been toying with the idea of getting me in a newer more dependable car for quite a while but kept putting it off because we didn't want another big car payment to deal with. We had talked about the possibility of maybe leasing something but thought there might be more cons than pros with leasing a vehicle. Then I saw a commercial for Gandrud re: leasing a Chevy Cruze so thought we would look into it. The following week I decided I would stop after work and look at what you had to offer and maybe take a test drive. I must admit I am not a big fan of car dealerships, the whole experience usually makes me uncomfortable and usually felt I had no business being there in the first place since most sales people would just give me odd looks or just humor me a bit. I went to Gandrud the first time with my youngest son to check out the Cruze and I told him if I feel at all uncomfortable we're leaving. Shortly after we walked through the door we were met by Scott Sheroski who immediately introduced himself and made both my son and myself pretty comfortable with the way we were treated. We test drove a Cruze and loved it. I got home and told my wife that I had found our next vehicle. She and I went back the next day and both fell in love with the car and actually signed the lease and picked it up June 5, 2012. I really can't say enough about the way Scott treated all of us. It was nice to be treated with respect and a genuine interest in our concerns, no b.s. just straight talk. A week after I bought the vehicle I was still having trouble getting the OnStar activated. I called Scott and he asked if I could meet him at the dealership and he would help me out. No sooner had I pulled into a space in front of the building he was right there. We are so far very pleased with our Cruze and the whole Gandrud experience and may even come back some time in the future for a vehicle for my wife. Thank you to the team of employees who helped us out especially Scott.

Sincerely,
Tim, Green Bay

 

Chevrolet Store
Bob Gareis
Send handcrafted card to Bob
4/11/2012

Dear Bob Gareis and Gandrud Auto.
You are the Best; thank you for servicing my Chevrolet Equinox on March 15, 2012.
And the reason I’m addressing you Bob, is because you did a great job explaining my repairs!� Plus, my favorite car salesperson, Jeff Wautier, gave me your card when I bought my Equinox in 2006 �and said, “If you ever have any problems, ask for this guy.”
Alas, I’ve carried the card for 7 years, and now, thanks to the invoice, I have a face to match the name.� WOW!�

Thank you Bob!
Caroline, DePere, WI

 

Chevrolet Store
Jared Bartelt
Replied to email survey
5/7/2012

Why did you select Gandrud Nissan as your new car dealer?�
We have gone to Gandrud for probably about 12 years now and in that time our family has purchased 7 cars from Gandrud. We like the no hassle pricing, and we find that Gandrud has the most reasonable prices around. We also trust Gandrud to sell us only cars that are in good shape. No hidden "secrets" about a car's history.

Describe the most memorable thing about your experience.
Our experiences buying cars at Gandrud have all been quite positive. The most memorable thing about this purchase, unfortunately, is that the car wasn't ready when we came to pick it up. Very unusual for Gandrud. Jared and the team worked hard and fast to get the car ready while we waited.

What can we do better to serve ‘the boss’?
Can't really think of anything right now. All of our experiences with Gandrud have been good.

Based on your recent purchase experience how satisfied are you with Gandrud Nissan?
Very satisfied.

Dean & Maryann , Green Bay

 

Chevrolet Store
Daryl Warren
Sent email
4/30/2012

To Whom It May Concern:
We recently bought a used Town and Country Touring from Gandrud and couldn't have been happier with our salesman, DARYL WARREN. From the minute we met him, there was chemistry that made us feel comfortable. He was knowledgeable, helpful, had a great sense of humor and never made us feel rushed or pressured. We want to thank him for his help and thank Gandrud for having him on their staff.

Thanks again,
Dave and Lynn, Menominee, MI

 

Chevrolet Service
Sam McBeth
Sent Thank you Card
4/3/2012

Dear Sam, Thank you so much for the excellent service on my Buick Rendezvous.� It is a delight to be your customer,

Sincerely,
Kathy, Green Bay

 

Chevrolet Store
Becky Webb
Replied to email survey
4/27/2012

Good Morning!
Why did you select Gandrud as your new car dealer?�
I selected it because it had the car I wanted for a good price.

Describe the most memorable thing about your experience.�
Most memorable was working with Becky Webb. She was wonderful, helpful, fun, easy to talk to, willing to help. Over all it was like buying a car with your best friend. I have told all my friends that if they want a new car to go see Becky at Gandrud.

What can we do better to serve ‘the boss’?
Discounted Oil changes would be nice for like the 1st year if you buy new. The coupons are great that I got but more discounted oil changes� would be even better.

Based on your recent purchase experience how satisfied are you with Gandrud Chevrolet?
I am extremely satisfied so far with my brand new Malibu. I absolutely love it. Everyone that's been in my car has loved the ride and all the features. I love the race car dash board as I call it. The gauges are great. Oh and the chevy symbols in the back lights are so cute and finding out that the car has auto start was such a bonus. Well that's my opinion and I'm glad you asked. I'll see everyone at my first oil change.

Sincerely, Lisa
Happy "boss" of a 2012 Chevy Malibu :)

 

Chevrolet Service
Jason Conrad
Customer Called to Compliment
4/27/2012

“I came in for an oil change and was so impressed with the professionalism of Jason.� He was friendly and kind.� He reviewed what was done to my car and explained everything in a way that was clear, but not condescending.� He is very good at his job and appreciate coming to a center where I feel welcome and cared about.”�

Lisa, Green Bay

 

Chevrolet Service
Sam McBeth
Comments on DSS Survey
4/17/2012

We are very happy about all the service that we have had at Gandrud. They treat us like family and when you are a couple of women a lot of places have snubbed us before, but never-never at Gandrud. We couldn't be happier with Sam in service; he takes good care of us. Thank you Sam! We are looking for a new SUV and they are in the running for our business again after buying 2 other cars/trucks there already. So thanks again Gandrud for treating us like family.

Bonnie, Appleton, WI

 

Chevrolet Service
Tony Teebo & Mark Borter
Comments on DSS survey
4/18/2012

A special thank you to Tony and the team for the exceptional level of care I receive anytime I bring my vehicle in for service. I always feel comfortable with their staff and the recommendations they make to keep my vehicle performing the way it should. The price is always fair and the amount of time is always less than expected. Thank you again for always doing such a great job! I have mentioned my experience to many friends and family and I only hope they choose to use you as well.

Sincerely,
Chris, Green Bay

 

Chevrolet Store and Service
Sam McBeth, Steve Webster, Ed Baldwin, Scott Sheroski
Comments on SSS Survey
4/23/2012

I love both of my Chevrolet Equinox's ('05 & '11).� Our Great Dane, Thunder loves his rides in his trucks.� Service guys are great....Sam McBeth, Steve Webster & Ed Baldwin.� Always great service at Gandrud.� Previous experiences at a different Chevy dealership; not so good- won't go back.�

Keep up the good work!�
Salesman, Scott S. is a good guy too!

 

Chevrolet Store
Jared Bartelt
Replied to email
4/23/2012

Sue & I had a very pleasant experience in purchasing our 2012 Chevy Cruze. Jared made it smooth and painless and patiently answered all our questions. We commented to each other that we don't ever remember a new car purchase that flowed so easily. We are completely satisfied with all aspects of the transaction and love our new car.
We would recommend Gandrud to anyone looking for a great new car purchase. Thanks for everything.

Terry & Sue, Green Bay, WI

 

Nissan Store
Chris Norton
Replied to email survey
4/26/2012

The customer service is very good. I first started looking for a new car in December 2011; the salesman I worked with was Chris Norton. He never pressured me is one of the things I liked. I liked everything about the Murano, it is a nice looking vehicle and Chris was honest enough to explain that your company gives the lowest price right away. I looked many places but I feel your customer service is very good. I told Chris I wasn't ready to buy the first time I came in, but did want to test drive the Murano. Chris represents your company extremely well. I am very happy with my new car.

Thank you, Alyce, Green Bay

 

Chevrolet Service
Ed Baldwin
Comments on DSS survey
4/12/2012

Love this dealership! We came upon them while traveling to Milwaukee for a flight from Upper Michigan and our vehicle broke down. They were accommodating and so helpful! �We made it to our flight on time by taxi and when we returned on Easter Sunday were able pick up our car and return home. Thanks for going the extra mile!�

Becky, Negaunee, MI

 

Chevrolet Service
Adam Kitchenmaster
Replied to email
4/25/2012

The young man who came to talk to me after my oil change was extremely nice! He told me that my Uplander was done. I thought he did an excellent job! As always we are extremely and completely satisfied with the service we received at Gandrud!

Edith, Green Bay

 

Nissan Store
Jim Koski
Customer called to express appreciation
4/9/2012

My sales person, Jim Koski was great; he knew the product and told us so much about it. He was thorough and answered all of our questions.� My wife did the on line survey, but we wanted to make sure you got the information that you are “Truly Exceptional when it comes to our satisfaction!”�

Paul, Green Bay

 

Chevrolet Service
Sales & Service Dept.
Replied to email
4/09/2012

Why did you select Gandrud as your new car dealer?
Answer: I’ve been a Gandrud customer for a long time, and have experienced honest and reliable service�that even saved me from getting stranded on the road. Also, a primary reason is that the car prices are reasonable.

Describe the most memorable thing about your experience.
Answer: Well, one of them was when I took my car in just to have the brakes checked, and the service guy found a bushing that wasn’t going to last must longer.
Another time the serviceman found that part of my alignment could not be fixed, and he even gave his opinion that I could go without fixing it�he told me I just needed to rotate my tires a little more often. So I followed his advice, and saved some money.

What can we do better to serve ‘the boss’?
Answer: Keep up the honesty about any car repairs.

Based on your recent purchase experience how satisfied are you with Gandrud Chevrolet?
Answer: I’m very satisfied with the salesman, who took the time to explain the car’s features and “Certified” items, and the car’s comparison to other cars--for winter driving, safety, etc. Since I’m often pressed for time, I was very happy that I could drive my new car home the same day I purchased it!�

Jeanne, Green Bay,WI

 

Nissan Service
Eric Vandenbush
Called to speak with Manager
3/26/2012

Thank you Eric for finding the real issue with my vehicle, and helping me fix it as affordably as possible.�

Sara, Green Bay

 

Chevrolet Store
Dave Bjorkman
Replied to email survey
4/10/2012

Hi
I was happy the way Gandrud served me with the Van I bought in 08 and thought I would try them again.
The salesman that worked with me was good to work with, that would be Dave B. I haven’t had much of a chance to use the new car yet but I will be shortly.
I guess the only problem I have had so far is my insurance went up due from the fact I went from and 02 Buick to ’12 car.
Kiddingly I hope that is the worst that I run into.

Ken

 

Chevrolet Quick Lube
Allen Sharky
Comments on DSS survey
4/12/2012

I drive approximately 100 miles to go to Gandrud because I trust in their service. I hope I am never disappointed. I have always had excellent service from the service department.

Mary, Daggett, MI

 

Chevrolet Store
Jesse Vohwinkle & Jared Bartelt
Note & Smiley Face Balloon sent to dealership 10/31/2011

Dear Jared & Jesse,

Thank you for working with us on our new purchase of the 2012 Traverse.� I like it more and more each day.� Working with Gandrud was a great experience.� Jared, you are a wonderful salesman.� (I hope Jesse doesn’t take all the credit for your great training.)

Jesse, I am enclosing a balloon for you, I know how much you admire the helium guy that comes into your showroom!� Now you have your own balloon to inflate!

Thanks again.
Pam & Al, Dorechester, WI

 

Chevrolet Store
Sales & Service Dept.
Comments on CSI survey
11/9/2011

WE HAVE ALWAYS WORKED WITH JEFF WAUTIER WHEN BUYING OUR CARS AND ENJOY HIS PROFESSIONALISM AND HONESTY WHEN HE ASSISTS US. WHEN HE IS OFF, WE HAVE FOUND THE REST OF THE STAFF VERY SATISFYING TO WORK WITH. BOB, SAM AND THE OTHERS IN SERVICE ARE ALWAYS COURTEOUS AND UPFRONT WHEN WE HAVE DEALT WITH THEM. I BOUGHT MY FIRST CHEVETTE WHEN GANDRUD WAS WOODY JEPSON AND WE HAVE BEEN BUYING CARS THERE EVER SINCE--EVEN WITH OWNERSHIP CHANGE AS WE FEEL THAT WE CANNOT TRUST ANYONE ELSE WITH OUR VEHICLES. THE FINANCIAL PEOPLE ARE GREAT--THEY GO ALL OUT TO GET YOU THE BEST FINANCING THEY CAN AND EXPLAIN EVERYTHING VERY WELL IN EASY TO UNDERSTAND TERMS. GANDRUD IS A GREAT PLACE TO ONE STOP SHOP FOR CARS AND SERVICE AND WHATEVER ELSE YOUR VEHICLE NEEDS

 

Chevrolet Service
Steve Webster
Comments on Survey
11/15/2011

First time dealing with you. Good Job, I will stick with Gandrud based on my experience.

Greg, Green Bay��

 

Chevrolet Service
Adam Kitchenmaster
Sent card to dealership
11/9/2011

Mrs. Dehn,
On Thursday, Nov. 3 I had my 2004 Cavalier in for an oil change and check up.
I am writing this note to let you know the young man, Adam Kitchenmaster gave me the most attention I ever received and he went over all details explaining everything.
He assured me all is in order.� As an elderly person I appreciated knowing my car was carefully attended to.

Sincerely,
Mrs. Katharin

 

Chevrolet Store
Dave Bjorkman
Replied to email survey
11/11/11

My husband and I just purchased a new Chevrolet Traverse on November 4, 2011. Dave Bjorkman worked with us and we were extremely pleased with the no pressure sales approach. He was very knowledgeable, and offered many suggestions/choices, which were helpful in determining the type of vehicle that would best suit our needs. Steve Arndt and Ryan Petersen were also helpful in assisting us with pricing and financing. We are very satisfied and will recommend Gandrud to our family and friends.

Gerald & Mary Ellen, Wausaukee, WI 

 

Jason Conrad
Comments on survey
11/14/2011

The service writer was very knowledgeable in answering the questions I had. Very Friendly!!!
Dan, Green Bay

 

Nissan Store
Jim Koski
Replied to email
11/15/2011

Thanks for asking. I'm very pleased with my new vehicle! The customer service was outstanding and it was an overall good buying experience. I've recommended Gandrud to a number of people and those who have dealt with Gandrud already have the same feeling that I do. The dealership obviously has a great reputation.

Jayne, DePere

 

Chvrolet Store
Tony Wauters
Comments on Service Survey
11/17/2011

While my wife and I were waiting for our Tahoe in your showroom, Tony Wauters took the time to introduce himself, explain some attributes of your dealership and made us feel very welcome. Tony was very friendly and professional. With over 250,000 miles on our current Tahoe we will undoubtedly be seeking Tony's assistance with purchasing a new vehicle in the near future.

Bill, Green Bay

 

Chevrolet Store
Jared Bartelt
Replied to email
11/28/2011

My recent purchase from Gandurd was awesome. I could have not asked for better service.
Thank You all so much, especially Jared!!
Cary Leanna, Green Bay

 

Chevrolet Store
Linda Bramer
Replied to email
11/28/2011

Why did I select from Gandrud
The one thing was that you had the 2 vehicle’s there that had everything and more that I was looking for.
The most memorable thing
I was not pushed into something, very relaxing to work with, the next day Linda called to see if everything was still okay or if I had any questions.
What can we do better to serve
When you buy a vehicle you have to meet a person for each little thing and that all takes time waiting for the next person to come and see you.
How satisfied are you with Gandrud
So far very satisfied, the service and care of my vehicle, we will have to see when I bring it back. I’m very picky about my vehicle.

Andrew & Julie, Greenville, WI�

 

Jim Christenson
11/14/2011

I have taken the shuttle with him several times and he is so nice to talk to.� He found my house with no problem.� He cares about his job; just all around nice guy.� Please give him a raise-LOL J�

Robert, Green Bay

 

Entire Detail Department
10/25/2011

I had my vehicle in on 10/25/2011 for a full detail.� WOW!� What a great job � that is why I keep coming back for service.� You guys are great.

Tiny

 

Nissan Store
Andrew Butzine, Jason Krueger, & Ryan Peterson
Letter sent to Dan Mangless
11/23/2011

Dear Mr. Mangless,
It was your reputation for fair and no-hassle deals that led us to you and our recent purchase of a 2012 Nissan Altima.� I’m pleased to say you exceeded our expectations.

Andrew Butzine, Jason Krueger and Ryan Peterson were courteous, thoughtful and exceptionally helpful; keeping us informed about every step in what became a difficult process � for them, not us.� They located and obtained from a dealer in Southern Illinois exactly the vehicle we wanted, as well as got us a reasonable trade-in value for our vehicle, neither which was easy.

I want to emphasize that, regardless of whatever difficulty they ran into along the way, never did any of them give us a hint that it was that difficult.

Finally, when we presented them with a title for our trade-in, the title showed a loan (that was long ago paid off).� They quickly determined that indeed the loan was not active and they allowed us the next day to get a clear title from the bank.� Andrew then drove our newly purchased vehicle to our home and picked up the trade-in to drive back to Gandrud.

Only once in Maryland 25 years ago have I ever had such a positive experience at a dealership.� Even then, that experience does not match what we have had this week from your team.

We intend to tell everyone looking for a car that Gandrud is where they should go no matter where they live.� We will buy every vehicle from now on from gandrud.� We will begin by asking for Andrew, who was our point of contact throughout this process and led the effort to help us.� I am keeping his card to photocopy it for others who are in the market for a car.

It speaks well of you and your business for hiring people of this exceptional caliber.

Best regards,
Greg, Fond du Lac, WI

 

Chevrolet Store
Jared Bartelt
Replied to email
10/6/2011

Working with Jared was a great experience. He did everything right in helping me decide on my new car. One thing I REALLY appreciated was that he was NOT pushy but was there to provide me with information that helped me in my decision. Gandrud has always provided my daughter with excellent service even though they purchased their vehicle in Minnesota. Great to know there is a local dealership that can be counted on........

Paula

 

Chevrolet Store
Jeff Wautier & Steve Arndt
Replied to email
10/7/2011

I selected Gandrud for a few reasons. One my dad has been and always will be a huge fan of this company. He worked there for many years and along the way I’ve gotten to know Jeff Wautier and Steve Arent pretty well. I knew for sure that I wanted to purchase a car from them b/c I knew they would take care of my needs in a vehicle. They did their jobs above and beyond. It was the first brand new car I’d ever purchased and it was an exciting day for me all around. The most memorable moment was when both Jeff and Steve were there to congratulate me and to make sure that everything was top notch when I left the building. Even when I was waiting my turn to meet with Jeff or Steve, EVERY sales man or service worker stopped to say hello and to make sure I was being taken care of. It was a great feeling, topped off by a very nice Thank You card after. I’m not sure that there was anything more both Gandrud or “The Guys” could have done for me.
I am 100% Satisfied with my service and the purchase of my new 2012 Chevy Malibu and will refer everyone I know!

Thanks again!!��
Kristen, Green Bay

 

���������������������������������������������
Chevrolet Store
Jared Bartelt
Card Sent to Dealership
10/20/2011

Thanks, I just Love my new car.� Also, thanks for the great service.�

Dave& Geri

 

Chevrolet Store
Daryl Warren
Sent card to Dealership
10/10/2011
“To a good Sales Consultant”��
Daryl,
We love our new Equinox.� Took the ride up north and enjoyed it very much!
Everyone loves the color and told us what a “Good Choice” we made.�

Smiles-
Wayne and Janet, Cecil, WI

 

Chevrolet Store
Chris Norton
Replied to email
10/11/2011

My experience with Gandrud was very good. In fact I had a poor experience at the Dodge dealership across the road 6 month ago. But Chris Norton totally renewed my faith in Gandrud as a place to purchase. He was helpful and knowledgeable about the product. He tried to make every effort to make that sale possible on his part. He represented Gandrud VERY well. I will be recommending Gandrud as a place to purchase a car to all who ask.

Dean, Pound WI

 

Chevrolet Store
Matt Bushman
Sent Thank you card to Dealership
10/11/2011

Many Thanks
Couldn’t be more pleased!
Matt, Just a little note to say Thank you!� for making my new car experience so awesome.� I love my new Chevy.� You were so helpful and understanding, you were awesome!�

Thanks again
Tera, Green Bay

 

Chevrolet Service
Sam McBeth
Comments on SSS survey
10/18/2011

Yes, Sam our service advisor is the best. And we have had other dealerships that I have dealt with in the past and that is where they will stay, in the past. Keep up the great work -SAM. We will never buy our cars anywhere else again.�
Bonnie Kuehnl, Appleton

 

Gandrud Collision Center
Sent email
10/11/2011

Hi Verchelle,
I just wanted to write and let someone know how happy I was with the body work I had done several months ago at the Gandrud Body shop. I have an '08 Impala that we purchased from Gandrud. We noticed that it was rusting in the trunk area so I brought it in for warranty work. It was no longer under warranty but Kevin (Keith?) (I feel terrible I don't remember his name) spoke with his manager and it was OK'd to be fixed as warranty work.
The work was done seamlessly and quickly and it was repaired so that you didn't even know it had ever been rusted. Plus they cleaned my car better than PDQ!
I was so impressed and I continue to tell people how happy I was with my service work at Gandrud.

Sincerely,
Kristin, Green Bay

 

 
Chevrolet Store
Jared Bartelt
Replied to email
10/19/2011

To whom it may concern
I was very happy with my recent purchase from your dealership.� Jared (my salesman) was very straight forward, honest and outgoing. The vehicle was washed, cleaned and ready to go when I arrived to pick it up. He even filled it up with gas for me. I would definitely consider purchasing another vehicle from your dealership.

The reason I choose your dealership is because you had the exact vehicle I was looking for at a fair price.

Thanks,�
Darren, Edwin, Manitoba

 

Chevrolet Store
Matt Bushman
Comments on survey
10/19/2011

Compared with my other car shopping experiences closer to home I felt that Matt and the entire team at Gandrud went out of their way to get me the car that fit me and a deal I felt comfortable with. I will definitely recommend Gandrud to other people. I love my Malibu and am proud to be driving an American made car!�

Carol, Neenah, WI

 

Chevrolet Store
Matt Bushman
Comments on survey
10/19/2011

I would like to say that Matt Bushman was awesome to work with! Matt made the purchase of a new car a pleasure; he took time to talk with me and my family and never made us feel like we were taking his time. Matt also took the time to go over my new car features and make sure I felt safe and comfortable before leaving. I will recommend Gandrud to anybody looking for a new car. I will also tell them that Matt is the man to deal with. Thank you again to Matt!!!! I love my new car and love knowing that I can call him with any questions.

Tera, Greenville, WI

 

Chevrolet Store
Rich Bridenhagen
Comments on CSI Survey
10/20/2011

Very happy with my salesman, Rich Bridenhagen, he did an excellent job listening to what I was interested in and treated me with respect. I was shopping by myself and as a woman, a different dealership didn't think that I was serious about making a purchase without my husband being there and didn't give me the time of day. Rich was very interested in what I had to say and we were able to come up with a satisfactory deal for both of us!

Thank you Gandrud!
Patricia, Oneida, WI

 

Chevy Quick Lube
Comments on survey
10/21/2011

It is always a pleasurable experience when I take my vehicle to Gandrud!

 

Chevrolet Store
Jeremy Hautula
Customer reply to email
10/20/2011

Why did you select Gandrud as your new car dealer?
I had bonus points from a credit card and Broadway wasn’t as friendly and the Ford dealership was slow to get the car quote and lied about the financing

Describe the most memorable thing about your experience.
How friendly and helpful the staff was before and even after my purchase

What can we do better to serve ‘the boss’?
Nothing, you were great!

Based on your recent purchase experience how satisfied are you with Gandrud Chevrolet Nissan?
Very satisfied, never have I had a better experience with any dealership. My previous cars were Dodge (S & L) and they were not as nearly as good. I had first thought to buy a Ford but their customer service was awful. Every step of the way everything was explained to me and I have been back since and they always take all the time I need to answer all my questions, I never feel rushed nor do they ever act like any question is stupid.
I have already recommended the dealership to anyone who is looking for a car
I never recommended any of the dealerships I bought from in the past.
House of Ryan once told me come back when you are serious to buy (and I was serious, so I went to S & L). Bergstrom blew me off and told me to come to you, LOL; so I did and so happy that I did.

Thanks for everything,
Nancy, New Franken

 

Chevrolet Service
Mark Borter
Comments on Service Satisfaction Survey
10/21/2011

When I need any service on my car I go to Gandrud even thought I almost two hours away.� I have purchased four cars from Gandrud and am very happy with the cars.

Roy, Ellision bay, WI

 

Chevrolet Quick Lube
Comments on DSS Survey
10/24/2011

Staff members are great ambassadors for the dealership. As a customer you feel well taken care of and that your auto issues are as important to the dealership as they are to the owner.

James, Green Bay

 

�����������
Chevrolet Store
Scott Sheroski
Replied to email
10/26/2011

We selected Gandrud to test drive a certified used vehicle that we learned about on the Internet. True story, when we got there to test drive the Silverado it did not start because of the theft detection being activated. We left and came back to test drive the vehicle again as well as a 2011 Silverado.

There are two memorable parts to our experience. The first is that after test driving the vehicle Scott or Dave did not pressure us into purchasing a new or used vehicle or any vehicle for that matter. We were given time to really do some research and figure out what we truly wanted to buy. This gave us the opportunity to look further into the 2011 Silverado and decide to purchase this vehicle rather than a used vehicle. We were also given a fair deal on our two trade-ins from Jesse and Jay found us an incredible interest rate. Throughout the whole process, Scott treated us with great respect answering all of our questions and making sure we had a clear understanding of our entire purchase experience. Scott also took the time to introduce us to all the features of the vehicle. For the two of us purchasing a brand new vehicle for the first time, this was definitely an incredible experience.

The second most memorable part of the experience was the way every individual at Gandrud treated our 14 month old son, Connor. Each individual said hello to him and talked to him. Even though he was a very active child, never did we feel that he was nuisance to anyone. He is our pride and joy and the way he was treated throughout this experience truly made our choice so much easier. For individuals at Gandrud to laugh with him, give him a beanie lobster, bubbles to play with and even sit down and play with him demonstrates what an incredible family oriented business you are. Not only do you take care of the "big people" but you also have great respect and concern for the "little people".
There is really nothing that you could have done better. Keep treating all people the way that you do and it makes for a truly memorable experience for everyone.
We were extremely happy with our experience and walked out of Gandrud feeling as though we purchased a vehicle and were incredibly satisfied with the outcome.

Jenny, Matt and Connor, Suamico, WI

 

Jim Berken
Comments on DSS Survey
10/27/2011

I've had service done at a couple different car dealerships before. This was by far the most outstanding experience I have ever had at a car dealership in my life; I was completely blown away at the level of service I received from the point of drop off to pick up. I own my own business as well and I understand how hard and important it is in getting your employees to give the type of service and care as so the proprietor does. I have already told several of my friends and family about how I was treated and taken care of at Gandrud. You have me as a customer for life.

Thanks again,
Marcus, Green Bay

 

Chevrolet Store
Scott Sheroski
Replied to email survey
11/1/11

Hi! I chose Gandrud because I had my Saturn Vue serviced there after Saturn closed. Scott was my sales person. Scott was very friendly, easy to work with and knowledgeable.

Thank you,
Denise , Green Bay

 

Chevrolet Store
Mark Thompson
Comments on DSS Survey
11/1/11

Once again Mark Thompson was exceptional for the quality and promptness of assistance provided during my visit! He should be commended and is a huge reason why our family continues to return to this dealership!!!!

Thanks Mark!!!�
Laurie, Green Bay

 

Chevrolet Store
Mark Bolzenthal
Replied to email
11/2/2011

My husband and I just purchased our new 2011 Silverado from Gandrud Chevrolet in Green Bay and could not be more pleased with the salesman Mark B. This is our 6th or 7th vehicle that we have gotten from Gandrud's. When you walk into the dealership either for service or purchases, you feel like they truly care about you. From Dan Mangless to the oil change dept. everyone is pleasant and treat you like they care about how your experience has been. If there is a question about something, they know the answer, never have we been asked to wait and they would have to look into getting the answer [they just knew it]. To us, it is very important that we have a dealership we can count on, and Gandrud's is that place.

Jean, Green Bay

 

Women On Wheels Event
Sent Email
11/07/2011

Verchelle,
Just wanted you to know that I thoroughly enjoyed the WOW event! Not only did I learn a lot from the Gandrud staff members about autos and their care, but I also appreciated the ladies' presentations. You were a very gracious hostess providing sweets and coffee in the morning and as well as the Jimmy John's lunch, coordinating the travel between the locations and the presentations, and even arranging door prizes (I don't think anyone left without something!). We all loved the wonderful insulated totes, too! Be sure to pass along my thanks to your presenters and the Gandrud staff. I must say that I also liked the fact that today's fee went to Paul's Pantry and that Gandrud gives back to our community - just one more reason for me to be a loyal customer!

Thanks again for your time and attention in preparing this well-organized and informational event!
Jeanne, Green Bay

 

Chevrolet Store
Mark Thompson
Replied to email
10/25/2011

Dear Verchelle,
Thank you for your interest in our selection. We chose Gandrud because we had been everywhere and no one offered what this car deal offered. This includes Mark Thomson. What a great fellow. Honest, direct, and a person who answered every question we asked. He is by far the most memorable part of our purchasing experience.
Out of 10 we would give Gandrud a 10+. We think you have a good thing going for your business. Why change anything? On our first visit to Gandrud we arrived early for our appointment with Mark. We were impressed with how we were greeted. The receptionist was incredibly friendly and informative. From that point forward our experience was a pleasant one.
Thank you for your consideration.

Sincerely yours,
Joni and David , Wabeno, WI

 

Chevrolet Quick Lube
Replied to email
8/9/2011

You guys are the BEST. No matter which service staff person I go to I am always taken care of in a quick & efficient manner. I have a 2002 Trailblazer with 393,000 miles on it.....never had any major engine or transmission work done on it. Your staff has always let me know what needs to be done and has never tried to 'sell' me something I did not need. I owe the fact that my car runs great to your fantastic service personnel & the rest of the crew at Gandrud.

Thanks,
Nancy, New Franken

 

Chevrolet Service
Steve Webster
9/20/2011

Steve Webster did a great job of keeping me updated on my vehicle and explaining what needed to be done and why. The mechanic even showed me the crack on the belt and the loose water pump. Steve was able to honor a 10% coupon from the Gandrud Dodge/Jeep side. I appreciated the courtesy van also.

Mike, Green Bay

 

Chevrolet Store
Jeremy Hautula, Karen Petersen, Tony Wauters, Derek Hellman
Comments on CSI Survey
9/21/2011

My Wife and I have purchased several new cars over the years and I would have to say this is the most pleasant purchase we have made! Our salesman, Jeremy Hautala, certainly went out of his way to find the car we wanted and completely followed up all the way through delivery. What a fine young man and a great representative of your dealership. We have felt like family from the first day we started dealing. Other members of your team that treated us like family is Karen from your service department, Tony Wauters, financial advisor, Derek Hellman, Delivery Coordinator, and Ryan Peterson, Business Manager. You have a great team!

Les & Yvonne, Green Bay

 

Chevrolet Store
Mark Thompson
Replied to email
9/26/2011

To whom it my concern: My time at Gandrud was well worth the money spent. Mark Thompson was very personable knew what he talking about. I will pass that along to all my friends what a great place Gandrud is to buy a car. My husband has bought 4 vehicles there and has never had a problem. That told me it was a good place to business. I will not be afraid to go back and buy another car.

Thank you very much.
Linda, New Franken

 

Chevrolet Store
Jeff Wautier
Replied to email
9/28/2011

Why did you select Gandrud as your new car dealer?
Is there any other dealer to buy a car from?

Describe the most memorable thing about your experience.
Just getting it done and the way I am treated. Excellent Plus...

What can we do better to serve ‘the boss’?
Get me one of those nice Chevrolet jackets. Or buy some glue from me. I am treated great every time I walk into your building.

Why will you recommend us to others?
Because of the way I get treated. I am always in a hurry and Jeff Wautier has the answers and the cars/trucks to back it up. I have recommended several people to see Jeff already. And don’t call me Boss anymore its Pete the glue guy.

Peter, Green Bay

 

Chevrolet Service
Ed Baldwin
9/21/2011

Excellent customer service.� Ed went above and beyond to help solve some extra issues for me.

Elizabeth, Mishicot

 

Nissan Store
Tyler Baker
Replied to email
9/29/2011

Why did you select Gandrud as your new car dealer?
I wanted to buy locally.

Describe the most memorable thing about your experience.
Tyler Baker was very helpful and made the purchase an easy decision. He was knowledgeable and very responsive to my questions.

What can we do better to serve ‘the boss’?
I cannot think of anything.

Based on your recent purchase experience how satisfied are you with Gandrud Chevrolet Nissan?
Extremely satisfied. I have recommended to a friend to seek out Tyler as he considers a purchase.

Tom, Green Bay

 

Nissan Store
Jerame Nadeau
Called regarding sales experience
9/29/2011

I wasn’t sure what vehicle I wanted to buy.� My brother had bought a car at Gandrud Nissan and encouraged me to go there after I explained my dissatisfaction with the sales process at another area Nissan dealership.� I made the drive to Green Bay and met Jerame.� I was very impressed with his knowledge, professionalism and friendliness.� I also appreciated Gandrud’s sales philosophy of “no high pressure”.�� Jerame showed me new vehicles and used vehicles, and explained the benefits of both.� I feel I got a very fair deal at Gandrud.� It was worth the drive!�

Ken, Appleton

 

Chevrolet Store
Jeremy Hautula
Replied to email
9/30/2011

Hello,
Our experience with Jeremy Hautala has been exceptional. Jeremy answered all of our questions and was even helpful when we called after our final sale with some questions. We would certainly recommend Gandrud, and Jeremy, to anyone in the market for a vehicle.

Sincerely,
Kathy & Greg, Jackson, WI

 

Jason Conrad
9/19/2011

My car was in service with Jason.� There was much more than I imaged in need of repair.� Jason let me use his personal cell phone to make a long distance call.� It was the nicest and most decent thing.� He‘s a credit to Gandrud.� Thank you.

Naomi, Green Bay

 

Chevrolet Quick Lube
Replied to email
8/9/2011

I love the express lube service and the extended evening hours which is so convenient for those of us who work until 5:00.

Thanks,
Nancy, New Franken

 

Chevrolet Store
Christian Haase
Comments on Survey
8/10/2011

This has been the best experience I have ever had when buying a new car. My sales consultant was thoroughly knowledgeable about the make of my car. All other dealership employees treated me with nothing but respect and openness to me. I highly recommend this dealership.�

Nancy, Green Bay

 

Chevrolet Quick Lube
Replied to email
8/10/2011

Anything I can do to help Verchelle! I truly do appreciate all the services Gandrud provides and how everyone at Gandrud conducts their selves to each other and all the customers...keep up the great

 

Chevrolet Service
Steve Webster
Comments on DSS Survey
8/23/2011

Great service, as usual and expected from Gandrud!�

Kathy, Green Bay

 

Nissan Service
Mark Borter
Card sent to dealership
8/15/2011

Mark, thank you so much for all your help and professional handling of our common customer.

Brad, Farmers Insurance

 

Chevrolet Quick Lube
Replied to email
8/10/2011

This was our first visit to your service dept. since buying our new Equinox. Normally because we live in Sheboygan Falls, we would have had our service done locally. Instead, we decided to take a nice drive and see what your service dept. had to offer. Your service bay is well lit, cheery, and very clean. All of your staff was very friendly. It was nice to receive a beeper to alert us to when our vehicle was finished and your waiting area was also pleasant. We will probably return for future service work.

Sincerely,�
Maureen & Richard Sheboygan Falls, WI

 

Chevrolet Store
Mark Thompson
Replied to email
8/12/2011

We just wanted to respond to your email concerning our recent purchase of a 2011 Malibu from Gandrud Chevrolet. We could not be happier with our purchase nor with our experience with Gandrud. We came to Gandrud via our internet search, but would surely return again all on our own. Mark Thompson was great to work with. We appreciated the fact that he went the extra mile to get us the car we wanted rather than trying to convince us that we would be just as happy with one of the other vehicles sitting on your lot. We have no regrets with the purchase of our Malibu, it is a great car!

Thanks again to everyone at Gandrud for making our experience a pleasant one.
Marty & Patti, Appleton

 

Nissan Service
Mark Borter
Replied to email
8/15/2011

Very satisfied with service. I was kept well informed as to a number of additional items that needed to be done.��

Charlie, Green Bay

 

Nissan Service
Tim Lawson
Replied to email
8/16/2011

I've always had good experiences when I bring my Nissan Murano in for service. Everyone is cheerful and very helpful.

Thank you.
Dianne

 

Chevrolet Store
Jared Bartelt & Tony Wauters
Comments on CSI survey
8/17/2011

salesman and financial help. Superior after the sale help and advice. I would travel the 100 miles again to purchase from this dealer and salesman. I cannot say enough good things about this transaction. This was by far the best experience we have had purchasing a new car. Thanks to Jared and Tony.
Wonderful guys
�

 

Chevrolet Service
Sam McBeth
Replied to email
8/25/2011

To Gandrud Chevrolet, I am very happy with the car service that I received on 8-18-2011.
Sam McBeth is excellent Chevrolet Service Consultant.

Thank you.�
Lyle, Oconto

 

Nissan Store
Matt Leisgang
Replied to email
8/22/2011

I was in the market to replace a 2002 Jaguar. We are normally Ford/Lincoln/Mercury people because of my former brother-in-law's employment with Ford allowing us the "A-Plan" pricing. We had looked at several dealers in the area but were not impressed with the customer service and the fact that they did not want to deal with a trade-in of the Jaguar. We saw the ad in the paper about Gandrud purchasing used vehicles. My husband had done some reading in Consumer Reports about the Nissan vehicles and was impressed with the ratings of so many of the vehicles. We also thought it was time for a change.
The customer service was excellent. Our sales person, Matt, was very knowledgeable and pleasant to deal with. He was very efficient as were the other staff we dealt with. They were very accommodating and worked with us to handle everything in a very timely manner.
Our experience with the dealership was beyond what we had expected. Thank you.

Sincerely,
Nancy M., Green Bay

 

Chevrolet Sales
Mark Thompson
Replied to email
8/22/2011

The reason we chose Gandrud is because we liked the service we got the year prior when we bought our 2004 Tahoe. We loved, loved LOVED Gandrud so much that we wanted to return again. The service we received when purchasing our 2 new vehicles was OUTSTANDING!! Mark Thompson was very kind and helpful. He listened to what we were looking for and gave us the room to look around and helped us to pick the perfect two vehicles for our family. We are very satisfied and will be returning customers for life and also have referred family and friends to also shop Gandrud.

Amanda, Shawano, WI

 

Nissan Store
Jim Koski
Replied to email
8/23/2011

Why did you select Gandrud as your new car dealer?
Trisha (office manager at Gandrud) recommended your Nissan Rogue as an alternative to the Toyota Rav 4 I was looking at that had some features that did not meet my needs. She speaks very highly of the dealership and thus, I came in for a test drive and within a month bought my new Rogue.
Describe the most memorable thing about your experience.
Initially the smooth ride of the Rogue and comfort. When picking up the vehicle, Jim, my sales rep, did an awesome job going over all the new bells & whistles. I did not have any of those on my old car.
What can we do better to serve ‘the boss’?
At this point, you have met/exceeded my expectations.
Based on your recent purchase experience how satisfied are you with Gandrud Chevrolet Nissan?
Very happy with the choice and glad to meet the team at Gandrud who will keep the Rogue running smooth.��

Julie "Jules", DePere

 

Chevrolet Service
Sam McBeth
Comments on DDS Survey
8/23/2011

Everyone is always so helpful and will work until the problem is solved. Thank you for the excellent customer service.�

Timothy, Green Bay

 

Nissan Service
Tim Lawson
Replied to email
8/23/2011

Service was quick and friendly as usual. Service was quick and I was kept informed and shown a problem I had, which was fixed. Even got a free can cooler!!

Thanks
Dave, Green Bay

 

Chevrolet Store
Christian Haase
Replied to email
8/24/2011

Dear Gandrud,
I choose Gandrud as my new car dealer because of the competitive prices and the exceptional customer service. Christian was very helpful and knowledgeable which resulted in a very memorable experience for me while purchasing my car.� As of right now I am very satisfied with the services provided by Gandrud and would highly recommend your dealership to a friend that is interested in purchasing a new or used vehicle.

Sincerely,
Jon, New Franken

 

Chevrolet Quick Lube
Comments on survey
8/24/2011

I work close by & i just call them up & they pick up my vehicle & bring it back when finished. They do a great job , they call if anything other than what i request to get fixed & verify if ok to fix or not. They call me with a total & bring back the vehicle. They save me time by picking up my vehicle while i'm at work & it's very much appreciated.

 

Chevrolet Store
Linda Bramer
Sent email
8/29/2011

I just wanted to take a minute to let you know how impressed we were with Linda Bramer. We purchased a 2012 Cruze from you guys, and we were very impressed with Linda, she went way out of her way to help us out, and we were really impressed with everything in every way. We even had an offer slightly lower than yours, but my wife felt so good about your dealership, we came to buy it from you guys. I don’t normally do this kind of stuff, but thought in these days and times no one takes the extra time so Linda took the extra time and so will I. Tell Linda thanks for everything, and feel free to pass the complements on to her. Thanks again!

from Manitowoc

 

Chevrolet Service
Sam McBeth
DSS survey comments
9/2/2011

I'd just like to mention, I've been a customer for MANY years, and have had Sam McBeth as my service rep. I've had my children’s cars serviced by Sam as well as mine and my husbands. I feel that Sam always has my family’s best interest and safety in mind. He does a fantastic job.

Melanie, Green Bay

 

Chevrolet Store/Service
Karen Petersen
Jeremy Hautula
Replied to email
9/12/2011

In answer to your email, here are the good things and why we purchased at Gandrud. We were transferred to Green Bay in 2008 by my Employer. Moving to Green Bay from Phoenix when you are 61 years old may not seem to be the wisest thing to do, but in our work economy we have to do what we have to do, right? When we moved here we had a 2007 Saturn Outlook XR, that we just love. When Saturn Closed, we needed to have someone take care of our car and one of our neighbors suggested we bring it to your dealership, so we did. We have not had anything but great service from your team and a special thanks goes to Karen in the oil and lube department. She goes out of her way to make sure we are treated well and efficiently. Please thank her for that.
When we started to shop for a new car, I would drive through your lot and view your web site, but there just never seemed to be a car that just stuck out to me. I finally talked to Jeremy Hautala out in the lot one day, and explained to him what I was looking for and he took it from there. He spent the needed time to find the car we were looking for at an out of town dealer and your team took it from there and we made the deal. Jeremy is an excellent, hard working young man who will be a fantastic employee for your company. His follow-up is outstanding. He certainly did a Wonderful job selling and delivering our new LTZ Traverse. Thank you Jeremy!
Three other young people who we dealt with in the purchase trail were Tony Wauters, Derek Hellman, and Ryan Peterson. All three of these employees did an excellent job explaining their part of the purchase and made us feel important as customers. We enjoyed the entire purchase process and we certainly have told our friends about our good experience at Ganrud Chevorlet.
We were 100% satisfied with the whole process and look forward to doing more business at Ganrud!!!!

Thank you again,
Lester & Yvonne, Green Bay, Wi

 

Jason Conrad
Replied to email
7/26/2011

This is the only place I bring my vehicle for oil changes or any work.  Everyone who works for Gandrud does an excellent job. That's why I keep coming back.

Susan, Green Bay

 

Chevrolet Store
Christian Haase
Comments of CSI survey
7/26/2011

Visiting Ivan Gandrud Chevrolet we worked with Christian Haase. We shopped Chevrolet Malibu's here and at Broadway Automotive. While both dealerships had comparable prices, I chose to go through Ivan Gandrud because of the excellent service by Christian. I have two family members that work for Broadway and felt more comfortable working with Gandrud over Broadway Automotive. Christian was well-educated and very organized to work with which helped the process go very smoothly. I would tell people to go to Ivan's and deal with Christian in the future. We had the owner and general manager of Broadway calling us telling us to get the 2011 Chevrolet Malibu through them when we were signing the papers at Gandrud; but, nothing could top the service we received by Christian. "Completely Satisfied" in this survey does not accurately describe the service we received; I wish you had an "Exceeded your expectations" checklist. I am very pleased and will be recommending Gandrud in the future.

 

Nissan Service
Eric VandenBush
Replied to email
8/1/2011

All of your people from making the appointment to checking out were friendly & informative & I would recommend to anyone to visit your dealership for purchase lease or service of their vehicle.

Lori, Valders

 

Nissan Quick Lube
Replied to email
8/2/2011

Great experience and very quick! Thank you!

Jodi, Oconto

 

Chevrolet Service
Mark Borter
Replied to email
8/1/2011

As always we are completely satisfied customers of Gandrud Chevrolet. A very special Thank You to Mark Borter for his dependable completely satisfying help in our service of the Uplander. Thank you Mark!!

Hans and Edith
Green Bay

 

Chevrolet Quick Lube
Comments on survey
8/1/2011

These guys are fantastic! A+! I have never been less than 100% satisfied with anyone there!

 

Body Shop
Julie Nimocks
Card sent to dealership
7/27/2011

“Big ways. Small ways. Kindness always makes the world a better place.  Thank you.”
Julie, you’re truly listening to me last Thursday, and understanding what my car means to me, was a blessing.  What you did for my car was a gift!!  Your kindness and friendliness that day was just what I needed to lift my spirits J  you went above and beyond to repair, to take care of the paint chips & scratches on my bumper.  I want you to know how much I appreciated your time and caring about what you do to make a difference!  I enjoyed our little chit chat about your hobby farm & horses.  Thank you again for everything. 
Have a great day J 

Lori, Green Bay

 

Nissan Quick Lube
Replied to email
8/3/2011

We were very happy with the service. Thank you for the great service. See you again.

Norm
Wausau, WI

 

Chevrolet Service
Karen Petersen
Customer asked to speak w/manager
8/2/2011

She reviewed the work order and everything that was done.  Not just reading it to me, but really telling me what things meant.  I never had that happen before and it was great.  She did a great job

Julie, Suamico, WI

 

Chevrolet Store
Andrew Butzine
Replied to email
8/1/2011

WE SELECTED GANDRUD, BECAUSE WE HAVE BOUGHT CARS THERE THROUGH JEFF WATIER AND HAVE GOTTEN THE BEST DEAL AND LOAN RATES. I (BOB) JUST BOUGHT A 2009 AVALANGE AND MY WIFE (KAY) HAD LEASED A 2008 ALTIMA. MY SON (ROB) ALSO LEASED A 2008 ALTIMA THE SAME DAY. HE WILL BE BUYING IT OUT OF LEASE. ANDREW (SALESMAN) WAS VERY POLITE AND UP FRONT THROUGH THE WHOLE DEAL AND WE FELT VERY GOOD DURING THE BUYING OF THIS VEHICLE. EVERYTHING WENT SMOOTHLY THROUGH THE FINAL CLOSING OF THE DEAL. I’M SURE YOUR SERVICE ON THIS VEHICLE IN THE FUTURE WILL CONVINCE US TO COME BACK TO GANDRUD IN THE FUTURE AND LET OTHER PEOPLE LOOKING FOR VEHICLES TO COME THERE ALSO. WANT TO THANK THE FINACIAL PERSON ALSO, WHEN WE DID THE LOAN APPROVAL. (PETERSON) MAKE SURE YOU HAVE FRESH POPCORN AND THE POP WHEN WE COME IN FOR SERVICE. AGAIN WANT TO THANK ANDREW FOR BEING UP FRONT AND VERY NICE DURING THIS TRANSACTION. HOPE TO DEAL WITH YOU IN THE FUTURE.....THANK YOU....

BOB & KAY 2011 ALTIMA, Green Bay, WI

 

Nissan Service
Tim Lawson
Replied to email
8/1/2011

   Brought my Nissan in on Saturday for an oil change. Called ahead to check hours, and the gentleman with whom I spoke asked for my name, and got the paperwork ready for me ... was all set to go when I walked in.
   Waited for the short time it took to get the service done, and was out before I knew it. Was reminded of when next to bring in my truck, and what was needed at that time, and I was off. Pleased to see the fluids were topped off, and I am set for another three months.
   Well done! 

Gail, Green Bay, WI

 

Nissan Quick Lube
Replied to email
8/3/2011

My service visit was pleasant and efficient.

Thank You,

Rich, Green Bay

 

Chevrolet Service
Karen Peterson
Replied to email
8/3/2011

The service was great. The lady that met me at my car took action right away and ordered my tire and I was back on the rode in a few days. I wish I could have remembered her name because she has great customer service she should be rewarded for her actions throughout the day. She even came to the waiting room and talked about my car and walked me to my car once it was completed. You have a great employee.

Kim, Green Bay, WI

 

Nissan Store
Andrew Butzine, Jason, Jerame, & Tyler
Card sent to dealership
8/3/2011

Thank you! Thank you! Thank you!!
Andrew, Jason, Jerame, & Tyler,
Just wanted to thank you all for the excellent and prompt service I received from you after the purchase of my Murano.  Big thanks for the new key. 
I love my Murano!!
Great Team, great service.  It’s what Gandrud is all about. 

Mary Jo Antil, DePere

 

Chevrolet Service
Matt Bushman
Comments on CSI survey
8/3/2011

Matt Bushman was our salesman. He was extremely professional, knowledgeable, and friendly and made our experience at Gandrud exceptional. We had been to several businesses before we came to Gandrud and Matt was a huge part of the reason we chose to purchase our vehicle from Gandrud. I love my new Equinox and look forward to having my vehicle serviced there. Everyone was very helpful and seems knowledgeable. I have recommended to family and friends to purchase from Gandrud. Thank you for making this such an awarding experience when making such a HUGE decision.

Lisa, Shawano, WI

 

Nissan Service
Tim Lawson
Replied to email
8/5/2011

...Very satisfied with courteous and helpful staff, especially Tim, who determined what was needed and performed tasks necessary to keep our 2009 Nissan Murano in good running condition.
Thank you,

John and Marilyn, Ishpeming, MI

 

Nissan Service
Eric Vandenbush
Received letter

Blue Ribbon Award and a little “treat” since you always “treat” us so wonderful!  Thank you so very much!

Bill and Jeanne, Cecil, WI

 

Nissan Service
Eric Vandenbush
Received letter
08/05/2011

Dear Eric,
Thanks again for all the effort and time you spent taking care of our air conditioning.  Your input and having it fixed again for no charge is wonderful!  We greatly appreciate the effort you put forth to have that done.
We had a nice “cold” ride home, but with different detour! Wow!  We saw a lot of the countryside this time not city street/residential areas as getting to you.  Being older, I didn’t like some of the overpasses/bridges, but at least I didn’t have to drive over the BIG bridge!!!
Thanks again fro your diligence, help, and cooperation. 

Jeanne, Cecil, WI

 

Lance
Letter sent
06/29/2011

Thank you for your assistance in getting our work crew van back on the road.  We appreciate your forbearance and willingness to work with our slow financial process.
The work done at the Marquette Transmissions and Auto Repair went well and we are happy with the results thus far.
Once again, thank you for your assistance and cooperation.

Art , Coordinator
Community Corrections Programs for Marquette County, Marquette, MI

 

Nissan Store
Andrew Butzine
Card Sent
08/01/2011

Andrew, Jason, Jeremy, and Tyler, just want to thank you all for the excellent and prompt service I received from you after the purchase of my Murano. Big Thanks for the new key.  I love my Murano!!  Great team, great service.  It’s what Gandrud is all about. 

Mary, DePere

 

Nissan Store
Matthew Leisgang
Replied to email
8/8/2011

Our experience at Gandrud was fantastic! We were greeted when we walked in with friendly smiles and hellos. We weren’t sure if we were going to buy a Toyota Camry or Nissan Altima. At no time did our Rep down the Toyota (very impressive!). He told us that they were both great cars and proceeded to tell us about the Altima. That's what did it! He explained everything that we asked - we took one for a test drive and fell in love with the Altima! We were in Green Bay for a Family Reunion (we live way up North - 4+ hours away). They completely went around our schedule. We will recommend the Gandrud dealerships to our friends and colleagues. You can bet we will be back! Thank-You!

John & Cheryl
Spooner, WI

 

Chevrolet Service
Bob Gareis
Replied to email
8/8/2011

I WOULD LIKE TO THANKS BOB GAREIS FOR MIRROR ISSUES AND DEREK THE ACCESSORIES PERSON FOR THE BEDLINER INSTALLATION ON THE TRUCK . EXCELLENT SERVICE AND CUSTOMER SERVICE. I LIKE DEALING WITH GANDRUD EXCELLENT SERVICES AND BUYING TRUCKS OR CARS. I HAVE BEEN DEALING WITH GANDRUD FOR THE LAST 15 YEARS PLUS. AND JEFF WAUTIER THE SALE PERSON.

THANK YOU
JIM, Green Bay, WI

 

Nissan Service
Eric VandenBush
Replied to email
8/8/2011

We were very pleased with our recent visit. Everything was done in a very timely fashion, also very pleasant personnel. Keep up the good work.

Yours Truly
Dale, Whitelaw, WI

 

Chevrolet Store
Jared Bartelt
Replied to email
8/8/2011

Hi,
Just replying to your request of my experience with the purchase of the 2008 Impala.
    I found Gandrud Chevrolet on an internet search. I am very pleased with the services offered. I originally wanted to purchase a 2002 Grand Am. I found out my credit score was higher than I thought
it was... so I looked into buying a newer vehicle.
   The best part of my experience was after having Jared connect me with the customer service representative with OnStar... Jared closed the door in the car I purchased, and I gave him a thumbs
up. He did a double take back to me as in disbelief. I was so thrilled to be driving away in the 2008 Impala... I gave him another thumbs up. I'm sure he knew I was very satisfied.
   A+ Service across the board with everyone I met. A big thank you to everyone involved!
Sincerely

Jeff, Wisconsin Radips, WI

 

Nissan Service
Eric VandenBush
Replied to email
8/8/2011

Dear Gandrud,
We just want to say that Eric is always welcoming and professional.
We had our oil changed and check points done on our last visit. We sure didn't have to wait long. Your facility is beautiful and well-maintained - clean is the word.

Thank you.
Carol & Bill, Green Bay, WI